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Front-Loading Automatic Washer-Dryer
8 Troubleshooting
Problem
Reason
Solution
A program
cannot be
started or
selected.
The product may have
switched to self protection
mode due to a supply problem
(line voltage, water pressure,
etc.).
*
Press and hold the On /
Off button for 3 seconds to
reset the product to factory
settings. (See "Canceling the
program")
There is water
inside the
product.
Some water might have
remained in the product due to
the quality control processes
in the production.
* This is not a failure; water is
not harmful to the product.
Machine does
not fill with water
or wash after
the program was
selected and the
“Start/Pause/
Cancel” button
was pressed.
Faucets may be turned off.
* Open the water faucets fully.
Water inlet hose may be
folded.
* Check the water inlet hose
and straighten if necessary.
Water inlet strainers might be
clogged.
* Clean the water inlet
strainers.
Is there power at the outlet?
* Call an electrician and have
the power outlet / circuit
breaker / fuse checked.
Machine might be unplugged.
*
Plug the power cord to a live
electrical outlet.
Drain hose may be folded.
* Check the drain hose and
straighten if necessary.
Machine may be in handwash,
wools or soak cycle.
* Wait for a short time and
tumbling will start.
Drain pump filter or drain itself
may be clogged.
* Clean the drain pump filter
(See “User maintenance
instructions” ). If the house
drain pipes are clogged, call
a plumber for assistance.
Door may not be closed
properly.
* Close the loading door.
Machine does
not drain water /
machine drains
water slowly.
Drain hose may be folded.
* Check the drain hose and
straighten if necessary.
Drain pump filter or drain itself
may be clogged.
* Clean the drain pump filter
(See “User maintenance
instructions” ). If the house
drain pipes are clogged, call
a plumber for assistance.