![background image](http://html.mh-extra.com/html/blaze/device/device_user-manual_2772195007.webp)
For returns sent with any other method of postage,
you will need to contact the courier service
yourself.
Administration of your return
Returns are normally administered within 14 days,
although customers should allow up to 30 days for
returns to be processed, particularly at busy
periods. We will exchange the faulty product with a
new product depending on availability of stocks.
We are unable to offer you a refund. Customers are
unable to visit our warehouse
Due to Health & Safety reasons we can not allow
customers to drop off their items to our warehouse,
under any circumstances.
If you purchased through a retail partner then
please return to your original place of purchase for
an exchange. Your statutory rights are not affected.
The importer/manufacturer warrants this product
against defects in materials and workmanship for a
period of one (1) year from the date of original
purchase. If a defect exists, the
importer/manufacturer will either repair the product
at no cost or exchange the product with a new or
refurbished product.
Non-Warranty Repairs
For all non- warranty repairs (if you’ve had your
device for more than a year or you have
accidentally damaged the device or damaged due
to incorrect use) email Blaze at:
[email protected]
We will contact you by email to let you know
whether it is possible to repair the device. There
will be a cost involved for the repair/replacement
including postage and packaging cost.
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