13
No
Malfunction
Possible Causes
Solutions
1
Status Indicator light flashes
BLUE when Robot adhered
to glass
Cleaning pads are installed
not properly
Remove the cleaning pad and adhere neatly onto the Velcro.
Edge detection sensors with
problem
Check if the edge detection sensors are stuck by cleaning pad or dirt.
There is too much dirt and debris on
the window.
Clean the window by hand to have a clean area for the robot to adhere
to firstly.
2
Status Indicator light flashes
RED
Interruption of electricity while
robot was cleaning due to power
failure, plug displacement, or loose
Connection to the Power Adapter.
A. Connect Robot to the Power Adapter and plug into the wall outlet.
Press Start/Pause button on robot or on the remote Control. Robot will
resume cleaning.
B. In case of power failure, and the above solution does not work, please use
The Direction Stick on the Remote Control to direct robot to a position on the
Window where you can safely reach it, turn off the fan and remove it from
the window. If power has resumed, place robot on the window again and
restart.
CAUTION: *It is risky to use direction stick command unit, please make
sure that you are standby close to the robot
3
Robot has moved over a problem
area and is losing suction.
Please use the Direction Stick on the Remote Control to direct robot to a
Safety position .
CAUTION: *It is risky to use direction stick command unit, please make
sure that you are standby close to the robot
Edge Detection Sensors are with
problem
Please check if edge detection sensors are stuck and clean the dirt on it. If
it still does not work, please contact customer service.
4
Robot moves in an irregular
Pattern during cleaning.
There is too much dirt and debris on
glass window.
A. Clean the Driving Treads as described in section 4.
B. Replace the Cleaning Pad and restart the cleaning cycle.
5
Remote control does not
work
While the robot is in cleaning
mode, only the "START/PAUSE"
button works
Press "START/PAUSE" button to stop cleaning first, then press other
buttons to command the robot.
Unit didn’t matched code with
Remote control
6. Troubleshooting
