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Inspection or Services
If this Product needs to be inspected or serviced and is
compliant in the country you live and use the Product in,
please use the Horizon Online Service Request submission
process found on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA) number. Pack
the Product securely using a shipping carton. Please note
that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional
protection. Ship via a carrier that provides tracking and
insurance for lost or damaged parcels, as Horizon is not
responsible for merchandise until it arrives and is accepted
at our facility. An Online Service Request is available
at http://www.horizonhobby.com/content/_service-
center_render-service-center. If you do not have internet
access, please contact Horizon Product Support to obtain
a RMA number along with instructions for submitting
your product for service. When calling Horizon, you will
be asked to provide your complete name, street address,
email address and phone number where you can be
reached during business hours. When sending product
into Horizon, please include your RMA number, a list of
the included items, and a brief summary of the problem.
A copy of your original sales receipt must be included
for warranty consideration. Be sure your name, address,
and RMA number are clearly written on the outside of the
shipping carton.
NOTICE:
Do not ship Li-Po batteries to Horizon. If you
have any issue with a Li-Po battery, please contact the
appropriate Horizon Product Support offi ce.
Warranty Requirements
For Warranty consideration, you must include
your original sales receipt verifying the proof-of-
purchase date.
Provided warranty conditions have been
met, your Product will be serviced or replaced free of
charge. Service or replacement decisions are at the sole
discretion of Horizon.
Non-Warranty Service
Should your service not be covered by warranty,
service will be completed and payment will be
required without notifi cation or estimate of the
expense unless the expense exceeds 50% of the
retail purchase cost.
By submitting the item for service
you are agreeing to payment of the service without
notifi cation. Service estimates are available upon request.
You must include this request with your item submitted
for service. Non-warranty service estimates will be billed
a minimum of ½ hour of labor. In addition you will be
billed for return freight. Horizon accepts money orders
and cashier’s checks, as well as Visa, MasterCard,
American Express, and Discover cards. By submitting any
item to Horizon for service, you are agreeing to Horizon’s
Terms and Conditions found on our website http://www.
horizonhobby.com/content/_service-center_render-
service-center.
ATTENTION: Horizon service is limited to Product
compliant in the country of use and ownership.
If received, a non-compliant Product will not be
serviced. Further, the sender will be responsible
for arranging return shipment of the un-serviced
Product, through a carrier of the sender’s choice
and at the sender’s expense. Horizon will hold
non-compliant Product for a period of 60 days from
notifi cation, after which it will be discarded.
