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CHAPTER 5: Troubleshooting
Spectra directly or through a docking station
(and see
Section 5.3.12
).
5.4 Calling Black Box
If you determine that your ServSwitch Spectra is
malfunctioning,
do not attempt to alter or repair the unit
.
It contains no user-serviceable parts. Call Black Box
Technical Support at 724-746-5500.
Before you do, make a record of the history of the
problem. We will be able to provide more efficient and
accurate assistance if you have a complete description,
including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem;
• any particular application that, when used, appears
to create the problem or make it worse; and
• the results of any testing you’ve already done.
