A VPN profile contains the information that you need to log in to your organization's network over a VPN
or Wi-Fi connection. You might have one or more VPN profiles on your BlackBerry device, depending on
the options that your administrator sets for you.
If you use a work account that is supported by an Enterprise Mobility Management solution from
BlackBerry, some VPN profiles might be automatically added and you don't have to manually add a VPN
profile. If you don't see an option to add a VPN profile, then your administrator has turned off this type of
connection.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Networks and Connections > VPN > .
3. Complete the fields. If you don't have the required information, contact your administrator.
4. Tap Save.
Troubleshooting: Wi-Fi
I can't connect to a Wi-Fi network
Start by checking for these basic issues:
• Check that you turned on the connection to the Wi-Fi network. On the home screen, swipe down
from the top of the screen. Verify that the Wi-Fi icon appears blue.
• Check that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other
wireless devices are able to connect. If other devices can't connect you might need to reset your
router. If you're connecting to a work Wi-Fi network or a hotspot, talk to your administrator or an
employee at the hotspot.
• Your connection might have timed out. Try connecting again.
• If the Wi-Fi network that you want doesn't appear on the Wi-Fi settings screen, it might be hidden. If
you know the network name, try connecting to the Wi-Fi network manually.
• Check that Mobile Hotspot mode is off. If Mobile Hotspot mode is on, your device can't connect to a
Wi-Fi network.
If none of the suggestions above solve your connection issue, try these more advanced troubleshooting
options:
• Check that the time on your BlackBerry device is synchronized with the network time. If the times are
different, it could prevent your device from connecting (for example, if connecting to the network
requires you to have a certificate on your device, and the certificate has an expiration date).
• If you switched Wi-Fi networks manually, try switching to another Wi-Fi network.
• If your email account is a work account, your device might prevent connections to certain wireless
access points. For more information, contact your administrator.
Still not connected? OK, try the following:
• Check that the settings for the Wi-Fi network are correct. To find out which settings to use, for a
home network, refer to the information that came with your router; for a work Wi-Fi network, talk to
Settings
User Guide
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Summary of Contents for PORSCHE DESIGN P'9982
Page 1: ...PORSCHE DESIGN P 9982 Smartphone User Guide Version 10 3 2...
Page 2: ...Published 2015 05 14 SWD 20150514100036440...
Page 42: ...Setup and basics User Guide 42...
Page 60: ...Phone and voice User Guide 60...
Page 90: ...BlackBerry Hub and email User Guide 90...
Page 122: ...Media User Guide 122...
