1. On your computer, open BlackBerry Link.
2. Connect your device to your computer using a USB cable.
3. At the side of the BlackBerry Link window, click your device.
4. Do one of the following:
• On a Windows computer, click
Back Up & Restore. Click Factory Reset.
• On a Mac computer, at the top of the screen, click
BlackBerry Link > Preferences. Click Reload
>
Reload.
Troubleshooting: BlackBerry Link
I can't access files on my computer
To access your computer files using your BlackBerry device, BlackBerry Link must be open on a
computer that's connected to the Internet.
If you don't see your computer as a source in the File Manager app, try the following:
1. Minimize the File Manager app and verify that you don't see the icon on the app. If you see this
icon, use the File Manager app in your personal space.
2. On the home screen, swipe down from the top of the screen.
3. Verify that your device is connected to a wireless network.
4. Tap Settings.
5. Do the following:
• In the
BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on
your computer.
• If your device is connected to a mobile network instead of a Wi-Fi network, in the
Device
Connections section, turn on the Use Mobile Network switch.
• In the
Device Connections section, verify that the Allow Connections switch is turned on.
If you still can't see your computer files, on your computer, try any of the following:
• Verify that your computer is turned on and not in sleep mode.
• Verify that your computer has an active Internet connection.
• Confirm that you are signed in to your
BlackBerry ID in BlackBerry Link.
• Verify that the files that you want to access are in the location that is specified in BlackBerry Link.
• Some work or public networks might prevent you from accessing your files on your device. Try
connecting to a different network and try again.
I don't see my device in BlackBerry Link
On your device, try the following:
• Swipe down from the top of the screen.Tap Settings. In the BlackBerry ID section, verify that you
are signed in using the same BlackBerry ID as on your computer.
Settings
User Guide
207
Summary of Contents for PORSCHE DESIGN P'9982
Page 1: ...PORSCHE DESIGN P 9982 Smartphone User Guide Version 10 3 2...
Page 2: ...Published 2015 05 14 SWD 20150514100036440...
Page 42: ...Setup and basics User Guide 42...
Page 60: ...Phone and voice User Guide 60...
Page 90: ...BlackBerry Hub and email User Guide 90...
Page 122: ...Media User Guide 122...
