I cannot save media files
Your BlackBerry® device memory or media card may not have enough memory available to save pictures.
Try performing the following actions:
• If you are trying to save a picture or video to your device memory, delete old data or messages from your device.
• If you are trying to save a media file to your media card, delete old media files.
• In the camera options, check that the
Picture Quality
field is not set to
Superfine
. Superfine pictures use more memory than fine or
normal pictures.
• If possible, increase the maximum amount of memory available for pictures.
I cannot play a media file on a web page
Your BlackBerry® device may not support the size or file format of the song or video file.
The battery is not charging
Depending on how you charge your BlackBerry® device, try performing the following actions:
•
Verify that the USB cable is securely connected to your device and a USB port.
•
Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub or try using a travel
charger.
•
Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD
that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop
Software from
www.blackberry.com
.
•
Verify that your computer is not in standby, hibernate or sleep mode.
•
Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.
User Guide
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