Troubleshooting for BlackBerry devices
I cannot send or receive email messages on my device
Try performing the following actions:
•
Verify that the BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should
send and receive email messages when you return to a wireless coverage area. For more information about wireless network coverage,
see the printed documentation that came with your device.
•
Send service books to your device.
•
If you have set up email message filters for your BlackBerry email account, these email message filters are preventing BlackBerry®
Mail from delivering email messages to your device.
•
Verify that your device is running BlackBerry Device Software Version 4.0 or higher.
I have not registered my device with the wireless network
You must register your BlackBerry® device with the wireless network for BlackBerry® Mail to retrieve information to help you create your
BlackBerry Mail account.
Register your device with the wireless network.
For information about how to register your device, see the documentation that came with your device.
I cannot switch my BlackBerry email address to my new device
Try performing the following actions:
• Verify that the PIN and ESN, IMEI, or MEID numbers you typed match the PIN and ESN, IMEI, or MEID numbers for your
BlackBerry® device.
• Contact your wireless service provider to verify whether your wireless service provider supports switching devices.
• If you want to use BlackBerry® Mail, verify that the device that you are switching to is a BlackBerry device. BlackBerry enabled
devices do not support BlackBerry Mail.
User Guide
BlackBerry devices
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