Blackberry Curve 8530 User Manual Download | Manualshive

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Email message filters, 52

I cannot turn on cell broadcasting

Your SIM card might not support the display languages that you have selected for cell broadcast messages.
Clear the check box beside all languages that your SIM card does not support.

I cannot attach a file to an MMS message

Depending on your wireless service provider, if you attach a video, you might not be able to attach another file or create a slide show.
Try performing the following actions:

• Verify that the file is a .vcf (vCard®) file, an .ics (iCalendar) file, or a media file (for example, a .jpg, .gif, or .midi file).
• Verify that the file is not copyright protected.
• If MMS templates are available for your BlackBerry® device, use a blank template to compose your MMS message.

I cannot use a shortcut to view one type of message in a message list

If you switch BlackBerry® devices and you restore device data from your previous device to your current device, the message list shortcuts for
your previous device replace the message list shortcuts for your current device.
To view the shortcuts for viewing one type of message in a message list, view your list of saved searches.

Related topics

View a list of saved searches, 196

Some features are not available on my device

The availability of certain features on your BlackBerry® device might be affected based on various items such as your device model and wireless
service plan.

If your email account uses a BlackBerry® Enterprise Server, your organization might not have set up some features or might prevent you from
using some features or options. If an administrator has set an option for you, a red lock indicator appears beside the option field.

For more information about the features that are available on your device, contact your wireless service provider or administrator, or visit

www.blackberry.com/go/devices

.

Related topics

Feature availability, 9

User Guide

Messages

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Summary of Contents for Curve 8530

Page 1: ...BlackBerry Curve 8530 Smartphone Version 5 0 User Guide To find the latest user guides visit www blackberry com docs smartphones ...

Page 2: ...SWD 643442 0817041606 001 ...

Page 3: ...d attachment shortcuts 20 Media shortcuts 20 Browser shortcuts 21 Calendar shortcuts 22 Typing shortcuts 22 Search shortcuts 23 Map shortcuts 23 Shortcuts troubleshooting 23 Phone 24 Phone basics 24 Emergency calls 27 Volume 27 Voice mail 28 Speed dial 29 Voice dialing 30 Conference calls 32 Call logs 33 Call forwarding 35 Smart dialing 37 TTY support 38 Multiple phone numbers 38 Phone options 39 ...

Page 4: ...Media files 96 Presentations 96 vCard contact attachments 97 File and attachment shortcuts 97 Attachment troubleshooting 98 Media 99 Audio and video files 99 Video recorder 105 Camera 106 Pictures 108 Managing media files 110 Memory and media cards 112 Transferring and downloading media files 115 Media shortcuts 118 Media troubleshooting 119 Browser 122 Browser basics 122 Browser bookmarks 126 Web...

Page 5: ...e the stopwatch 141 Set the timer 142 Change timer notification options 142 Date time and alarm troubleshooting 142 Personal organizer 144 Contacts 144 Calendar 150 Tasks 162 Memos 165 Categories 167 Calculator 168 Ring tones sounds and alerts 169 Ring tones sounds and alerts basics 169 LED notification 172 Ring tones sounds and alerts troubleshooting 173 Typing 174 Typing basics 174 Typing input ...

Page 6: ...onization 199 About synchronization 199 Reconcile email messages over the wireless network 199 Delete email messages over the wireless network 199 Prerequisites Synchronizing organizer data over the wireless network 200 Synchronize organizer data over the wireless network 200 About synchronization conflicts 200 Manage email reconciliation conflicts 201 Manage data synchronization conflicts 201 Abo...

Page 7: ...d update or return to the previous version of an application using the application center 230 Add an application 230 View properties for an application 230 Delete a third party application 231 Receive a device password prompt before you add an application 231 View the size of an application database 231 Check for application updates 231 Application troubleshooting 232 BlackBerry Device Software 23...

Page 8: ...ng to a Wi Fi network 244 Connect to a Wi Fi network 244 Connect to a Wi Fi network using the Push Button Setup method 245 Connect to a Wi Fi network using the PIN method 245 About Wi Fi profiles 246 Change the order of Wi Fi profiles 246 Delete a Wi Fi profile 246 Prevent your device from connecting to a Wi Fi network 246 Turn off the prompt that appears when a Wi Fi network becomes available 247...

Page 9: ...ertificates 266 PGP keys 274 Certificate servers 280 Key stores 281 Smart cards 284 Software tokens 288 VPN settings 289 About security self tests 290 Verify security software 290 Third party application control 291 Security troubleshooting 294 Service books and diagnostic reports 296 Service books 296 Diagnostic reports 297 Wi Fi diagnostic reports 298 Accessibility options 301 About accessibilit...

Page 10: ...er scoring 307 Play BrickBreaker 307 Adjust the volume 307 Set the paddle speed 307 Submit a score to the BrickBreaker high score web site 308 Check the high scores on the BrickBreaker web site 308 Word Mole game 309 Word Mole game basics 309 Single player games 310 Multiplayer games 311 Word Mole game troubleshooting 312 Glossary 314 Legal notice 319 ...

Page 11: ...ceive email messages and PIN messages For more information contact your wireless service provider BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan you must set up your email address or third party instant messaging account in order to send and receive email messages use third party instant messaging applications and use certain browser configurations If you ar...

Page 12: ...s not appear automatically on the Home screen or in a folder click the Setup Wizard icon 2 Complete the instructions on the screen Set up an email address To perform this task you must know the login information for your existing email addresses or your administrator must have provided you with an enterprise activation password 1 On the Home screen or in a folder click the Setup Wizard icon 2 On t...

Page 13: ...n an application select a highlighted menu item Escape key move back a screen close a menu Move around the screen To move the cursor in any direction and highlight items slide your finger on the trackpad To select an item or open a link click press the trackpad To change the value in a field click a field Click a value To return to the Home screen when you are not on a call press the End key Black...

Page 14: ...3 Click Compose Email 4 In the To field perform one of the following actions Type an email address Type a contact name Type part of a contact name or email address Click a contact 5 Type a message 6 Press the key 7 Click Send Related topics Search for contacts in your organization s address book 145 Mailing lists 147 Send an SMS text message You can send an SMS text message to up to ten recipients...

Page 15: ...s the key 7 Click Save Related topics Turn off your device 252 Take a picture 1 On the Home screen click the Camera icon 2 If necessary lock the focus on a subject by pressing the Right Convenience key halfway 3 To take a picture press the Right Convenience key all the way down Related topics View a picture 108 Record a video 13 Record a video To perform this task you might need to have a media ca...

Page 16: ...ress the key Click Go To Type a web address 3 Press the Enter key Turn on the alarm 1 In the clock press the Menu key 2 Click Set Alarm 3 On the trackpad slide your finger up or down to select On or Weekdays Slide your finger to highlight On or Weekdays 4 Press the Escape key 5 Click Save In the device status section of the Home screen a clock indicator appears Related topics Turn off your device ...

Page 17: ...nnot set up an email address Try performing the following actions On the Home screen or in a folder click the Setup Wizard icon On the email setup screen verify that you have typed all the email address information correctly To view the password that you typed select the Show Password check box Verify that the email address is associated with a supported email account for example a POP3 email acco...

Page 18: ...evice is not blocking messages For more information contact your administrator Related topics Turn off data service or set data service options when roaming 237 Turn off the connection to the wireless network 237 About wireless coverage indicators 240 Change an email message filter 53 Forward messages from a specific email message folder to your device 50 I cannot send SMS text messages Depending ...

Page 19: ...I cannot play a media file on a web page Your BlackBerry device might not support the size or file format of the media file User Guide Welcome to BlackBerry 17 ...

Page 20: ...file and the Vibrate notification profile hold the Q key To delete a highlighted item press the Backspace Delete key Phone shortcuts Depending on the typing input language that you are using some shortcuts might not be available To change your ring tone in the phone application press the Menu key Click Set Ring Tone To check your voice mail press and hold 1 To send an incoming call to voice mail w...

Page 21: ...o compose a message from a message list press C To mark a message as opened or unopened press the Alt key and U To add a flag to a highlighted message press W To view all flagged messages press the Alt key and F To view received messages and received call logs press the Alt key and I To view sent messages press the Alt key and O To view voice mail messages press the Alt key and V To view SMS text ...

Page 22: ...fter closing and reopening a presentation that you were viewing in text view or in text and slide view press G Media shortcuts Depending on the typing input language that you are using some shortcuts might not be available Audio and video files To pause an audio or video file press the Play Pause Mute key on the top of your BlackBerry device To resume playing an audio or video file press the Play ...

Page 23: ...ey On a web page To switch between Column view and Page view press Z To zoom in to a web page press I To zoom out from a web page press O To move to a specific web page press G To return to the home page press H To turn on support for JavaScript press J To open the bookmark list press K To add a bookmark press A To view a list of web pages that you have visited recently press Y To refresh a web pa...

Page 24: ... the trackpad For example to type ü hold U and slide your finger left until ü appears Release the letter key when the accented or special character appears To type a number in a number field press a number key You do not need to press the Alt key To type a number in a text field hold the Alt key and press the number key To turn on NUM lock press the Alt key and the Left Shift key To turn off NUM l...

Page 25: ...le To zoom in to a map press I To zoom out from a map press O To move to the next direction on a route press N To move to the previous direction on a route press P To view status information at the top of a map press U To hide status information at the top of a map press U again Toviewtrackinginformationatthebottomofamapwhileyouaretrackingyourmovement presstheSpacekey Tohidetrackinginformation at ...

Page 26: ...and receive SMS text and MMS messages Related topics About multiple phone numbers 38 Make a call 1 From the Home screen or in the phone application perform one of the following actions Type a phone number Type part of a contact name Highlight a contact or phone number 2 Press the key To end the call press the key Related topics Add a pause or a wait to a phone number 145 Answer a call Press the Se...

Page 27: ... Save Mute a call During a call press the Play Pause Mute key on the top of your device To turn off mute press the Play Pause Mute key again Place a call on hold If your BlackBerry device is connected to a CDMA network you cannot place a call on hold 1 During a call press the Menu key 2 Click Hold To resume a call press the Menu key Click Resume Turn on the speakerphone During a call press the Spe...

Page 28: ...nu key 2 Click Place Call 3 Perform one of the following actions Type a phone number Type part of a contact name Click a contact or phone number 4 Press the Send key To end the call press the End key Related topics Turn on dialing from the Lock screen 39 About using a headset You can purchase an optional headset to use with your BlackBerry device If you use a headset you can use a headset button t...

Page 29: ...es About Emergency Callback Mode If your BlackBerry device is connected to a CDMA network when you end an emergency call your device enters Emergency Callback Mode Thismodeenablestheoperatortocallyoubackordetermineyourapproximatelocation Dependingonyourwirelessserviceprovider Emergency Callback Mode is active for five minutes or is canceled when you make a non emergency call In Emergency Callback ...

Page 30: ...nu key 2 Click Enhance Call Audio 3 Select a bass or treble option Improve sound quality for all calls You cannot change sound quality when you are using a Bluetooth enabled headset 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields 6 Press the Menu key 7 Click Save Voic...

Page 31: ...e mail access number and a password 6 Press the Menu key 7 Click Save Speed dial Set up speed dial for a contact 1 From the Home screen press the Send key 2 Press the Menu key 3 Click View Speed Dial List 4 Click an unassigned key 5 Click New Speed Dial 6 Click a contact To make a call using speed dial in the phone application on the Home screen in a message or in a message list hold the key that ...

Page 32: ... command To perform this task you must set options for dialing extensions You can dial extensions only within your company Say Call extension and the extension number Related topics Set options for dialing extensions 37 Check a status using a voice command You can check your active phone number the wireless coverage level and the battery power level using a voice command 1 In the voice dialing app...

Page 33: ...y Turn prompts on Set playback options for voice dialing After you say the phone number or contact that you want to call your BlackBerry device plays your choice back for you You can set different playback options 1 On the Home screen or in a folder click the Options icon 2 Click Voice Dialing 3 Perform any of the following actions To turn off playback for phone numbers set the Digit Playback fiel...

Page 34: ... if this feature is supported on their device so that they do not have to dial the conference call bridge number and access codes If you do not have a conference call bridge number you can create a conference call by calling other contacts and joining the calls together Make a conference call If your BlackBerry device is connected to a CDMA network you cannot join more than two contacts to a confe...

Page 35: ... meeting in the calendar If you make a conference call you can leave the conference call and the call continues without you Depending on your wireless service provider this feature might not be supported 1 During a conference call press the Menu key 2 Click Transfer or Flash Call logs About call logs Call logs appear in the phone application and show the status of recent calls by showing either a ...

Page 36: ...in the messages application select the None option Add notes to a call log 1 From the Home screen press the Send key 2 Highlight a call log 3 Press the Menu key 4 Click View History 5 Press the Menu key 6 Click Add Notes 7 Type call notes 8 Press the Menu key 9 Click Save Change call log notes 1 From the Home screen press the Send key 2 Highlight a call log 3 Press the Menu key 4 Click View Histor...

Page 37: ...ntact your wireless service provider Forward calls To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click Call Forwarding 5 Perform one of the following actions To forward all calls to a call forwarding number select the Forward All Calls option Change...

Page 38: ...y change call forwarding phone numbers that you have added 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click Call Forwarding 5 Press the Menu key 6 Click Edit Numbers 7 Highlight a phone number 8 Press the Menu key 9 Click Edit 10 Change the phone number 11 Press the Enter key Delete a call forwarding phone number You can only delete call forwarding phone numbe...

Page 39: ...t s extension Set the default country code and area code 1 In the phone application press the Menu key 2 Click Options 3 Click Smart Dialing 4 Set the Country Code and Area Code fields 5 In the National Number Length field set the default length for phone numbers in your country 6 Press the Menu key 7 Click Save Note When you calculate the default length for phone numbers include your area code an...

Page 40: ...t 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click TTY 5 Change the TTY Mode field to Yes 6 Press the Menu key 7 Click Save A TTY indicator appears in the device status section of the screen To turn off TTY support change the TTY Mode field to No Multiple phone numbers About multiple phone numbers When you have multiple phone numbers associated with your Black...

Page 41: ...r that appears in the drop down list at the top of the screen in the phone application is the phone number that you use to send and receive SMS text and MMS messages You can change call waiting call forwarding and voice mail options for each phone number associated with your device Switch the active phone number 1 From the Home screen press the Send key 2 Click your phone number at the top of the ...

Page 42: ...ict My Identity field to Network Determined 6 Press the Menu key 7 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click an application icon 2 In an application press the Menu key 3 Click Options 4 If necessary click General Optio...

Page 43: ...erry device is inserted in a holster press and hold the Volume Down key To set up speed dial for a contact on the Home screen or in the phone application press and hold the key that you would like to assign speed dial to To add an extension to a phone number press the Alt key and the X key Type the extension number To type a letter in a phone number field press the Alt key and the letter key To in...

Page 44: ...is set as your active phone number Related topics Call forwarding 35 Switch the active phone number 39 My phone number appears as Unknown in the phone application If your BlackBerry device uses a SIM card try changing the phone number on your SIM card to change how your phone number appears in the phone application On the Home screen or in a folder click the Options icon Click Advanced Options Cli...

Page 45: ... numbers Related topics Set the matching sensitivity level for voice commands 31 Improve voice recognition of numbers 32 I cannot change the number of times that my device rings Depending on your wireless service provider you might not be able to choose the length of time that your BlackBerry device rings before the call is picked up by voice mail For more information contact your wireless service...

Page 46: ...y To stop checking spelling press the Menu key Click Cancel Spell Check Save a draft of a message 1 When composing a message press the Menu key 2 Click Save Draft Set the importance level for a message You can set the importance level for an email message PIN message or MMS message 1 When composing a message press the Menu key 2 Click Options 3 Set the Importance field 4 Press the Menu key 5 Click...

Page 47: ...Your signature is added to email messages after you send them Delete the disclaimer from an email message IfyourBlackBerry deviceisassociatedwithanemailaccountthatusesaBlackBerry EnterpriseServerthatsupportsthisfeature theBlackBerry Enterprise Server might add a disclaimer to email messages after you send them 1 When composing an email message press the Menu key 2 Click Remove Disclaimer To add th...

Page 48: ... Type part of a contact name Click a contact 5 Type a message 6 Press the Menu key 7 Click Send Related topics Mailing lists 147 Send an SMS text message You can send an SMS text message to up to ten recipients 1 On the Home screen click the Messages icon 2 Press the key 3 Click Compose SMS 4 In the To field perform one of the following actions Type an SMS phone number include the country code and...

Page 49: ... to All Forward a message You cannot forward MMS messages that contain content that is copyright protected 1 In a message press the Menu key 2 Perform one of the following actions Click Forward Click Forward As Click a message type Resend a message You cannot change an SMS text message or MMS message before you resend it 1 In a sent message press the Menu key 2 Perform one of the following actions...

Page 50: ...text in a presentation you must view the presentation in text view or in text and slide view 1 In a message in an attachment or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Mark a message as opened or unopened 1 On the Home screen click the Messages icon 2 Perform one of the follow...

Page 51: ...lease the Shift key Press the Menu key Click Delete Messages To delete all messages prior to a certain date highlight a date field Press the Menu key Click Delete Prior Click Delete Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation Email messages Email message basics Send an email message 1 O...

Page 52: ...mail account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 When composing an email message press the Menu key 2 Click Attach File 3 Perform one of the following actions To attach a file saved on your BlackBerry device memory or media card navigate to the file Click the file To attach a file saved on your organization s network ...

Page 53: ...o No 7 Press the Menu key 8 Click Save Stop storing messages sent from your computer on your device 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Settings 5 If necessary change the Message Services field 6 Press the Menu key 7 Click Folder Redirection 8 Clear the check box beside the Sent Items folder 9 Press the Menu key 10 Click Save Resize a pic...

Page 54: ...uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Filters 5 Press the Menu key 6 Click New 7 Type a name for the email message filt...

Page 55: ...ilter applies to email messages that include your email address in the To field CC to me Set whether the email message filter applies to email messages that include your email address in the CC field BCC to me Set whether the email message filter applies to email messages that include your email address in the BCC field Importance Set the importance level of email messages that the email message f...

Page 56: ...bout synchronization of email message folders You can add change or delete email message folders in the email application on your computer or in the messages application on your BlackBerry device If wireless email reconciliation is turned on and your email account is associated with a BlackBerry Enterprise Server that supports this feature changes that you make to email message folders are synchro...

Page 57: ...s icon 2 Press the Menu key 3 Click View Folder 4 Highlight a folder 5 Press the Menu key 6 Click Rename Move an email message folder To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen click the Messages icon 2 Press the Menu key...

Page 58: ...wireless email reconciliation is turned off or is not available for your device you can still manage flags for email messages on your device Add a flag 1 When composing or viewing an email message press the Menu key 2 Click Flag for Follow Up 3 Press the Menu key 4 Click Save Change a flag You can change the status color note or due date for a flag If you make changes to a flag in an email message...

Page 59: ... change the Use Out Of Office Reply field to No Request delivery or read confirmation for email messages Depending on your wireless service provider this feature might not be supported 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Settings 5 If necessary change the Message Services field to the email account that uses the BlackBerry Internet Servic...

Page 60: ... in HTML email messages Some HTML email messages contain links to external pictures on the internet By default your BlackBerry device prompts you before downloading external pictures 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Settings 5 If necessary change the Message Services field 6 Change the Confirm External Image Download field to No 7 Pres...

Page 61: ...esses of recent contacts who are not in your contact list 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Show Recent Contacts When Composing Email field to No 6 Press the Menu key 7 Click Save Stop forwarding email messages to your device To perform this task your BlackBerry device must be associated with an email account that...

Page 62: ...folder click the Options icon 2 Click Status Send a PIN message 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Compose PIN 4 In the To field perform one of the following actions Type a PIN Press the Enter key Type a contact name Press the Enter key Type part of a contact name Click a contact 5 Type a message 6 Press the Menu key 7 Click Send Related topics Mailing lists ...

Page 63: ... beside the My Number field at the top of the screen in the phone application Send an SMS text message You can send an SMS text message to up to ten recipients 1 On the Home screen click the Messages icon 2 Press the key 3 Click Compose SMS 4 In the To field perform one of the following actions Type an SMS phone number include the country code and area code Type a contact name Type part of a conta...

Page 64: ...ext messages the SIM card does not delete SMS text messages after the BlackBerry device imports them to a message list 1 On the Home screen or in a folder click the Options icon 2 Click SMS 3 Set the Leave Messages On SIM Card field to Yes 4 Press the Menu key 5 Click Save To stop storing SMS text messages on your SIM card set the Leave Messages On SIM Card field to No If you set this field to No ...

Page 65: ...to Circuit Switched Preferred or Packet Switched Preferred 4 Press the Menu key 5 Click Save Cell broadcasting About cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry devices inaspecificgeographicalareasimultaneously Youcanreceivecellbroadcastmessagesthatcontainaspecifictypeofinformationbysubscribing...

Page 66: ...es from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services such as preferred rates based on your location 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Cell Broadcast Settings 4 Highlight a cell broadcast channel 5 Press the Menu key 6 Perform one of the following actions To st...

Page 67: ... this feature might not be supported 1 On the Home screen click the Messages icon 2 Press the key 3 Click Compose MMS 4 Perform one of the following actions If the contact is not in your contact list click Use Once Click Email or Phone Type an email address or an MMS phone number Press the Enter key If the contact is in your contact list click a contact Click an email address or phone number 5 Typ...

Page 68: ...o attach additional pictures and want to use the same size for all the pictures select the Apply to All Images check box 2 Click OK MMS message attachments Attach a media file to an MMS message 1 When composing an MMS message press the Menu key 2 Click one of the following menu items Attach Picture Attach Audio Attach Video Attach Voice Note 3 Click a media file Attach a contact or appointment to ...

Page 69: ...3 Perform any of the following actions To receive notification when the message is delivered to the recipient set the Confirm Delivery field to Yes To receive notification when the recipient opens the message set the Confirm Read field to Yes 4 Press the Menu key 5 Click Save Request delivery notification or read notification for all MMS messages 1 On the Home screen or in a folder click the Optio...

Page 70: ...n select the Reject Anonymous Messages check box or the Reject Advertisements check box 4 Press the Menu key 5 Click Save Message list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click an application icon 2 In an application pres...

Page 71: ...ne color for email messages that are sent to your device through a BlackBerry Enterprise Server change the Enterprise Messages field To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server change the Other Messages field 5 Press the Menu key 6 Click Save Note PIN messages might use the outline color that you have set for work email messages For ...

Page 72: ...ss for the email account For more information about associating your device with more than one email account see the BlackBerry Internet Service Online Help Depending on your theme a separate message list might appear for SMS text messages and MMS messages Hide messages from specific email accounts from the main messages application 1 On the Home screen click the Messages icon 2 Press the Menu key...

Page 73: ...ave View call logs in the messages application 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click Call Logging 5 Perform one of the following actions To show recent and missed calls in the messages application select the All Calls option To hide call logs in the messages application select the None option Block incoming messages If your BlackBerry device is asso...

Page 74: ...a contact to your allowed sender list To perform this task you must set the security firewall to allow messages from specific addresses This setting allows you to receive messages from contacts in your allowed sender list 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Firewall 4 Press the Menu key 5 Click Configure Exceptions 6 Press the Menu key 7 Clic...

Page 75: ...ses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email messages and PIN messages 1 When composing a message change the Encoding field 2 If necessary change the Classification field Encrypt a message with a pass phrase Your BlackBerry device can encrypt email messages and PIN messages using a pass phrase ...

Page 76: ...tor 2 Press the Menu key 3 Click Fetch Sender s Certificate Add a certificate from a message 1 In a message highlight a digital signature indicator 2 Press the Menu key 3 Click Import Sender s certificate Add a certificate from an attachment 1 In a message click the certificate attachment 2 Click Retrieve Certificate Attachment 3 Click the certificate 4 Click Import Certificate Attachment indicato...

Page 77: ...tected message status Digital signature indicators for S MIME protected messages Your BlackBerry device verified the digital signature Your device cannot verify the digital signature Your device requires more data to verify the digital signature Your device trusts the certificate chain The sender s email address does not match the email address of the certificate subject or the sender s certificat...

Page 78: ...s in the sent items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click S MIME 4 In the Signing Options section or the Encryption Options section change the Certificate field 5 Press the Menu key 6 Click Save Change options for downlo...

Page 79: ... you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the sent items folder Change the default message classification To perform this...

Page 80: ...MIME 4 Change the Request S MIME Receipts field to Yes 5 Press the Menu key 6 Click Save Turn off the prompt that appears before an S MIME protected message is truncated 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click S MIME 4 Change the Warn about truncated messages field to No 5 Press the Menu key 6 Click Save To turn on the prompt again change the War...

Page 81: ...GP Universal Server PGP protected messages PGP protected message basics About signing and encrypting messages You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry device Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send When you digitally sig...

Page 82: ...d message or is not already stored in the key store on your BlackBerry device you can download the PGP key If you use the PGP Universal Server you might not be able to download the sender s PGP key or your device might download the sender s PGP key from the PGP Universal Server automatically 1 In a message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu ...

Page 83: ...he PGP key used to sign or encrypt a message 1 In a message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Display Sender s PGP Key or Display Encryption PGP key PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak The message is strongly encry...

Page 84: ...ou send so that recipients can encrypt their reply messages 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click PGP 4 Change the Default Key field 5 Press the Menu key 6 Click Save Change options for downloading attachments in encrypted messages 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click PGP 4 Perform one of t...

Page 85: ... If you receive a message that uses message classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the sent items folder Change the default message classification To perform t...

Page 86: ...ck Security Options 3 Click PGP 4 Change the Warn about truncated messages field to No 5 Press the Menu key 6 Click Save To turn on the prompt again change the Warn about truncated messages field to Yes Turn off the prompt that appears when you use a PGP key that is not recommended for use 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click PGP 4 Change the ...

Page 87: ...orward a message press F To file a highlighted email message press I To view the email address of a contact highlight the contact in the To or From field Press Q To view the display name press Q again To move to the last cursor position after you close and reopen a received email message or PIN message press G In a message list To open a highlighted message press the Enter key To compose a message...

Page 88: ... registration message from the wireless network register your device On the Home screen or in a folder click the Options icon Click Advanced Options Click Host Routing Table Press the Menu key Click Register Now Generate an encryption key Verify that data service is turned on Resend the message Related topics Change a contact 145 Turn off data service or set data service options when roaming 237 T...

Page 89: ...ail message folder to your device 50 I cannot file email messages Try performing the following actions Verify that wireless email reconciliation is turned on If your email message folders do not appear on your BlackBerry device reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help Related t...

Page 90: ... Menu key Click More or More All If you are downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again HTML email messages do not appear correctly Try performing the following actions Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections Try downloading external pictures Press the Menu k...

Page 91: ...u restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches Related topics View a list of saved searches 196 Some features are not available on my device The availability of...

Page 92: ...le or an attachment To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a message meeting invitation or calendar entry press the Menu key 2 If necessary click Retrieve Attachment Inf...

Page 93: ... Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen or in the Downloads folder click the Files icon 2 In the Go To field type the path for the file 3 If necessary type the credentials that you use to connect to your organization s network To view the file click the file Depending on the file type the file might not appear in its origin...

Page 94: ...vider or administrator 1 On the Home screen or in a folder click the Media icon or Files icon 2 Navigate to a file 3 Highlight the file 4 Press the Menu key 5 Click Send Share 6 Click a message type Open a link in a file or an attachment Some files might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 In a file highlight a link 2 Press the Menu key 3 Cl...

Page 95: ...n 2 Navigate to a file 3 Highlight the file 4 Press the Menu key 5 Click Properties Rename a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Navigate to a file 3 Highlight the file 4 Press the Menu key 5 Click Rename 6 Type a name for the file 7 Click Save Delete a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Navigate to a file 3 Highl...

Page 96: ...word protected document message appears press the Escape key 2 Press the Menu key 3 Click Password 4 Type the password 5 Press the Enter key 6 Press the Menu key 7 Click Retrieve 8 Click Yes View tracked changes in a document 1 In a document press the Menu key 2 Click Show Changes To hide tracked changes press the Menu key Click Hide Changes View the table of contents in a document Depending on th...

Page 97: ...nge the size of a column In a spreadsheet perform one of the following actions To change the size of a column click the column label Click a size To view all the text in a column click the column label Click Fit To change the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner of the spreadsheet Click a size Click Options Set the Column Width field C...

Page 98: ...ge click a page Switch pages in a multi page tif file 1 In a multi page tif file press the Menu key 2 Click Next Page or Prev Page Presentations Switch presentation views 1 In a presentation press the Menu key 2 Perform one of the following actions To view text only click View Text To view text and slides click View Both To view the presentation in its original format click View Slides Switch slid...

Page 99: ...w your contact information or add it to the contact list on their BlackBerry device When you open an email message that contains a vCard contact attachment a book icon appears at the end of the message with the name of the attached contact Open a vCard contact attachment 1 In a message highlight a vCard contact attachment 2 Press the Menu key 3 Click View Attachment Add a contact to your contact l...

Page 100: ...ext and slide view press G Attachment troubleshooting A skipped content bar appears in a document More content is available for you to download to your BlackBerry device 1 To download the content click the skipped content bar 2 Click More A message or attachment does not appear or is truncated Try performing the following actions Wait for a short period of time Your BlackBerry device receives long...

Page 101: ... the Ring Tone field click a ring tone To use a ring tone that you downloaded in the Ring Tone field click Browse Navigate to a folder that contains ring tones Click a ring tone 5 Press the Menu key 6 Click Save Record a voice note 1 On the Home screen click the Media icon 2 Click the Voice Notes icon 3 Click the record icon 4 Perform any of the following actions To pause recording click the pause...

Page 102: ...t All To stop repeating songs press the Menu key Click Repeat Song or Repeat All Shuffle songs 1 On the Home screen click the Media icon 2 Click Music 3 Perform one of the following actions To shuffle all your songs click Shuffle Songs To shuffle all the songs in a category or a playlist click a category or playlist Press the Menu key Click Shuffle To stop shuffling songs press the Menu key Click ...

Page 103: ...pported To improve sound quality for media files you must be using stereo headphones with your device 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Options 4 Change the Headset Equalizer field 5 Press the Menu key 6 Click Save Related topics Adjust the volume 27 Amplify the volume using the audio boost feature 101 About using a headset You can purchase an optional headset ...

Page 104: ...nce Position and Font Scale fields 6 Press the Menu key 7 Click Save Playlists About playlists You can create both standard and automatic playlists for songs You create a standard playlist by manually adding songs that are on your BlackBerry device or media card You create an automatic playlist by specifying criteria for artists albums or genres of songs When you add a song to your device that mee...

Page 105: ...laylist 3 Click a playlist Change the order of songs in a playlist 1 On the Home screen click the Media icon 2 Click the Music icon 3 Click Playlists 4 Click a standard playlist 5 Highlight a song 6 Press the Menu key 7 Click Move 8 Click the new location 9 Press the Menu key 10 Click Save Related topics Shuffle songs 100 Delete a song from a playlist 1 On the Home screen click the Media icon 2 Cl...

Page 106: ...nu key 11 Click Save To view the songs in the playlist click a playlist Press the Menu key Click View Songs Repeat a playlist 1 In the media application click Music 2 Click Playlists 3 Click a playlist 4 Press the Menu key 5 Click Repeat To stop repeating a playlist press the Menu key Click Repeat Rename a playlist 1 In the media application click Music 2 Click Playlists 3 Highlight a playlist 4 P...

Page 107: ...n Note The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused Related topics Play a media file 99 Take a picture 13 Turn on video lighting In low lighting conditions the video light can improve the quality of videos that you record 1 On the Home screen click the Media icon 2 Click the Video Camera icon 3 Press the Menu ke...

Page 108: ...ey 7 Click Save Change the location for storing videos 1 On the Home screen click the Media icon 2 Click the Video Camera icon 3 Press the Menu key 4 Click Options 5 Change the Folder field 6 Press the Menu key 7 Click Save Related topics Change the location for storing pictures 107 Move a media file 111 Camera Take a picture 1 On the Home screen click the Camera icon 2 If necessary lock the focus...

Page 109: ...Save Change the location for storing pictures 1 On the Home screen click the Camera icon 2 Press the Menu key 3 Click Options 4 Change the Store Pictures and Folder fields 5 Press the Menu key 6 Click Save Related topics Move a media file 111 Change the location for storing videos 106 Change options to compensate for different lighting conditions in pictures You can change the default flash settin...

Page 110: ...Media icon 2 Click the Pictures icon 3 Click a category 4 Click a picture To view the next or previous picture slide your finger on the trackpad to the right or left Pan a picture To perform this task you must be zoomed in to the picture In a picture slide your finger in any direction on the trackpad Zoom in to or out from a picture 1 In a picture press the Menu key 2 Click Zoom In or Zoom Out To ...

Page 111: ... To clear the picture from the Home screen on the Home screen press the Menu key Click Options Click Reset Wallpaper View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence 1 On the Home screen click the Media icon 2 Click the Pictures icon 3 Click a category 4 Highlight a picture 5 Press the Menu key 6 Click View Slide Show To close the slide show ...

Page 112: ...ou attach the picture perform any of the following actions Select a new size If you are going to attach additional pictures and want to use the same size for all the pictures select the Apply to All Images check box 2 Click OK Managing media files Rename an audio or video file You can only rename media files that you added 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Expl...

Page 113: ...nly move media files that you added 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Explore 4 Navigate to a folder that contains media files 5 Highlight a media file 6 Press the Menu key 7 Click Move 8 Navigate to the new location 9 Click a folder 10 Click Move Here Related topics Change the location for storing pictures 107 Change the location for storing videos 106 Delete ...

Page 114: ...eos and extend the memory that is available on your device for storing media files such as songs ring tones videos or pictures For more information about inserting a media card into your device see the printed documentation that came with your device Format the device memory or a media card If you format the BlackBerry device memory or a media card all the files in the device memory or on the medi...

Page 115: ... in a folder click the Options icon 2 Click Memory 3 Change the Media Card Support field to Off 4 Press the Menu key 5 Click Save Change how you transfer files between your device and your computer 1 On the Home screen or in a folder click the Options icon 2 Click Memory 3 Perform one of the following actions To use mass storage mode to transfer files between your BlackBerry device and your comput...

Page 116: ...in your device You can encrypt the files in the device memory and on your media card using an encryption key that your device generates your device password or both If you encrypt the files using an encryption key that your device generates you can only access the files on your media card when the media card is inserted in your device If you encrypt the files using your device password you can acc...

Page 117: ...ia card and your computer use mass storage mode or MTP Use mass storage mode to transfer all file types and MTP to transfer media files Depending on your device model MTP might not be supported If you transfer files to your media card using mass storage mode MTP or Bluetooth technology your device does not encrypt the files If you transfer encrypted files from your media card using mass storage mo...

Page 118: ...rage mode to transfer files between your BlackBerry device and your computer set the Mass Storage Mode Support field to On If necessary change the Auto Enable Mass Storage Mode When Connected field To use MTP to transfer media files between your device and your computer set the Media Transfer Protocol MTP field to On If necessary change the Auto Enable Mass Storage Mode When Connected field To rec...

Page 119: ...ighlight the folder that you want to save the file or attachment in 6 Press the Menu key 7 Click Select Here Stop downloading an attachment 1 In a message highlight an attachment that you are downloading 2 Press the Menu key 3 Click Cancel Download Receive a media file using Bluetooth technology To perform this task Bluetooth technology must be turned on and your BlackBerry device must be paired w...

Page 120: ... the typing input language that you are using some shortcuts might not be available Audio and video files To pause an audio or video file press the Play Pause Mute key on the top of your BlackBerry device To resume playing an audio or video file press the Play Pause Mute key again If you are using a headset to turn on the audio boost feature to amplify the volume for songs ring tones and videos pr...

Page 121: ...kBerry Desktop Manager verify that mass storage mode or MTP is turned off on your device If you encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file insert the media card into the BlackBerry device that you ...

Page 122: ...below 20 percent the flash dims to conserve battery power In cold temperatures when the battery power level drops below 20 percent the flash might turn off Some pictures that I take are blurry In low lighting conditions the camera might compensate for the lack of exposure by using a slower shutter speed If you move the camera before the shutter clicks the picture might be blurry If the camera is u...

Page 123: ...rmation about the features that are available on your device contact your wireless service provider or administrator or visit www blackberry com go devices Related topics Feature availability 9 User Guide Media 121 ...

Page 124: ...ervicethatsupports this feature For more information contact your wireless service provider 1 On the Home screen click the Browser icon 2 Perform one of the following actions If the Search here field appears on the screen type the search terms If the Search here field does not appear on the screen press the Menu key Click Go To Type the search terms 3 Press the Enter key Switch browser views You c...

Page 125: ...ent or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next View a list of web pages you visited recently Depending on the browser configuration that you used to visit a web page or add a bookmark when you click the web page in the browser history or bookmark list the web page might open i...

Page 126: ... Link Address or Image Address Copy an address for a web page link or picture 1 On a web page perform one of the following actions Highlight or pause on a link Press the Menu key Click Link Address Highlight or pause on a picture Press the Menu key Click Image Address Press the Menu key Click Page Address 2 Click Copy Address To paste the address press the Menu key Click Paste Send a web page addr...

Page 127: ...dia file 2 Click Open Save a song or video from a web page 1 In the browser click a link for a song or video 2 Click Save 3 Type a name for the song or video 4 Click Save View a full picture on a web page 1 On a web page highlight or pause on a picture 2 Press the Menu key 3 Click Full Image Zoom in to or out from a picture 1 In a picture press the Menu key 2 Click Zoom To zoom back to the origina...

Page 128: ...about the fees associated with each of the browsers that are available on your BlackBerry device contact your wireless service provider 1 On a web page press the Menu key 2 Click Add Bookmark 3 In the Auto Synchronize field set how often the browser should check for updates to the web page 4 In the Start time field set the time of day when the browser should start checking for updates 5 Click Add ...

Page 129: ...en click the Browser icon 2 Press the Menu key 3 Click Bookmarks 4 Highlight a bookmark folder 5 Press the Menu key 6 Click Add Subfolder File a bookmark for a web page 1 On the Home screen click the Browser icon 2 Press the Menu key 3 Click Bookmarks 4 Highlight a bookmark 5 Press the Menu key 6 Click Move Bookmark 7 Click the new location Rename a bookmark folder for web pages You can only renam...

Page 130: ... subscribe to web feeds and open them from your bookmark list In your bookmark list web feeds that have been updated since the last time you checked them appear in italic In a web feed unopened web feed titles appear in bold If one or more web feeds are available on a web page the Add Web Feed option appears in the menu Subscribe to a web feed 1 On a web page press the Menu key 2 Click Add Web Fee...

Page 131: ... opened or unopened In a web feed perform one of the following actions Highlight a title Press the Menu key Click Mark Opened or Mark Unopened Highlight a date field Press the Menu key Click Mark Prior Opened Change a web feed 1 On a web page press the Menu key 2 Click Bookmarks 3 Highlight a web feed 4 Press the Menu key 5 Click Edit Bookmark 6 Change the web feed 7 Click Accept File a web feed 1...

Page 132: ...s the Menu key 3 Click Options 4 Click Browser Configuration 5 Perform any of the following actions In the Home Page Address field type a web address Change the Start Page field 6 Press the Menu key 7 Click Save Options Change JavaScript options 1 In the browser press the Menu key 2 Click Options 3 Click Browser Configuration 4 Select any of the following check boxes Support JavaScript Allow JavaS...

Page 133: ...iew background images select the Use Background Images check box To change the browsing experience change the Browser Identification field 6 Press the Menu key 7 Click Save Options Change font options for web pages 1 On the Home screen click the Browser icon 2 Press the Menu key 3 Click Options 4 Click General Properties 5 Perform any of the following actions Change the Default Font Family and Def...

Page 134: ...cape key About browser configurations The browser on your BlackBerry device supports multiple browser configurations for optimizing your browsing experience If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports the BlackBerry Browser you can use the BlackBerry Browser configuration to browse the Internet and your organization s intrane...

Page 135: ...tion on your BlackBerry device or media card for use during later visits to the web site Gears can also help web sites provide customized content to you if you choose to share your location with that web site Your device does not need to have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to share your location The first time you visit a web site that uses Gears you ar...

Page 136: ...ceives over the Internet through a WAP gateway Communication between your device and the WAP gateway is encrypted using WTLS Communication between the WAP gateway and content servers is encrypted using TLS or SSL Manage browser security 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click TLS or WTLS 5 Set the security option...

Page 137: ...re than one certificate that you use to authenticate with content servers Prompt if Client Cert Not Found Specify whether a prompt appears when your browser tries to connect to a content server but your device does not have a certificate that can be used to authenticate with the content server Default Client Cert Specify the certificate that your browser uses to authenticate with content servers W...

Page 138: ...ormation is available The web application might also push updated information to your browser cache without notifying you If information is pushed to your browser cache the information is available on your device even when your device is not connected to the wireless network Your device supports different types of browser push messages Service loading messages and service indication messages inclu...

Page 139: ...ser push messages from a specific IP host type the IP address for the WAP gateway Browser shortcuts Depending on the typing input language that you are using some shortcuts might not be available To insert a period in the web address field press the Space key To insert a slash mark in the web address field press the Shift key and the Space key To stop loading a web page press the Escape key To clo...

Page 140: ...nization for bookmarks When you add a bookmark you can only set the Auto Synchronize and Start Time fields if content protection is turned off Related topics Protect your device data 263 I cannot play a song or video on a web page Your BlackBerry device might not support the size or file format of the song or video file I receive a prompt to switch browsers when streaming a song or video If you re...

Page 141: ...Berry device must be connected to the wireless network 1 On the Home screen click the Clock icon 2 Press the Menu key 3 Click Set Time 4 Perform one of the following actions To receive a prompt when your device detects a new time zone change the Auto Update Time Zone field to Prompt To have your device update the time zone automatically when it detects a new time zone change the Auto Update Time Z...

Page 142: ... Menu key 3 Click Options 4 Set the Home Time Zone field 5 Press the Menu key 6 Click Save Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages 1 On the Home screen click the Clock icon 2 Press the Menu key 3 Click Enter Bedside Mode To turn off bedside clock mode press the Escape key Related to...

Page 143: ...larm 1 On the Home screen click the Clock icon 2 Press the Menu key 3 Click Set Alarm 4 On the trackpad slide your finger up or down to select On or Weekdays Slide your finger to highlight On or Weekdays 5 Press the Escape key 6 Click Save At the top of the Home screen a clock indicator appears Silence the alarm If snooze is not turned on press any key If snooze is turned on click Snooze Change al...

Page 144: ...k Start If you exit the clock application the timer continues to count down Change timer notification options 1 On th Home screen click the Clock icon 2 Press the Menu key 3 Click Options 4 In the Countdown Timer section change the Timer Tune Volume or Vibration fields 5 Press the Menu key 6 Click Save Date time and alarm troubleshooting The time on my device is incorrect 1 On the Home screen clic...

Page 145: ...te the time zone data press the Menu key Click Get Time Zone Updates For this feature to be supported your wireless service plan must include data services such as email messages or browser service If your email account uses a BlackBerry Enterprise Server you might not be able update your time zone data For more information contact your administrator User Guide Date time and alarm 143 ...

Page 146: ...contact highlight the User1 User2 User3 or User4 field 2 Press the Menu key 3 Click Change Field Name 4 Type a name for the custom contact list field 5 Press the Enter key You can synchronize custom contact list fields on your BlackBerry device with the email application on your computer For more information about synchronizing custom contact list fields see the BlackBerry Desktop Software Online ...

Page 147: ...3 Click Delete Search for contacts in your organization s address book To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 In the contact list press the Menu key 2 Click Lookup 3 Type part or all of a contact name 4 Press the Enter key Manage contac...

Page 148: ...at you make in one application are made in the other application Your BlackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile Assign a ring tone to a contact 1 In the contact list highlight a contact 2 Press the Menu key 3 Click Edit 4 Press the Menu key 5 Click Add Custom Ring Tone 6 Change the Custom Ring Tone field 7 Press the Menu ...

Page 149: ... Click Save Mailing lists About mailing lists You can use mailing lists when you send email PIN SMS text or MMS messages Mailing lists that you create on your BlackBerry device do not appear in the email application on your computer Create a mailing list 1 In the contact list press the Menu key 2 Click New Group 3 Type a name for the mailing list 4 Press the Menu key 5 Click Add Member 6 Click a c...

Page 150: ...tiple contact lists If your BlackBerry device is associated with multiple email accounts you might have contacts from each email account on your device For example if your device is associated with a work email account and a personal email account you might be able to view your work contact list and your personal contact list on your device For more information contact your wireless service provid...

Page 151: ... 4 Press the Menu key 5 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click an application icon 2 In an application press the Menu key 3 Click Options 4 If necessary click General Options 5 Change the Confirm Delete field to No ...

Page 152: ...he file name for the picture is ContactPicture jpg Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views Day Week and Month views display all your appointments and meetings for the selected time period Agenda view displays all your scheduled appointments and meetings in a list Agenda view also displays free time that you have betwee...

Page 153: ... your BlackBerry device the appointment appears in your default calendar Schedule a meeting To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 On the Home screen click the Calendar ico...

Page 154: ... suggested spelling click a word in the list that appears To ignore the suggested spelling press the Escape key To ignore all instances of the suggested spelling press the Menu key Click Ignore All To add the word to the custom dictionary press the Menu key Click Add To Dictionary To stop checking spelling press the Menu key Click Cancel Spell Check Open an appointment meeting or alarm 1 On the Ho...

Page 155: ...ng or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month Respond to a meeting invitation 1 In a meeting invitation press the Menu key 2 Click Accept Tentative or Decline 3 If you declined a delegated meeting invitation perform one of the following actions To decline the meeting click Decl...

Page 156: ...he Menu key Click Show Legend Change the list of participants for a meeting To perform this task you must be the meeting organizer 1 In a meeting in the Accepted or Declined field highlight a contact 2 Press the Menu key 3 Click one of the following menu items Invite Attendee Change Attendee Remove Attendee 4 Press the Menu key 5 Click Save Forward a meeting invitation To perform this task your Bl...

Page 157: ... a meeting meeting invitation or meeting response highlight a contact 2 Press the Menu key 3 Click a message type or Call contact Conference call meetings About conference calls You can create two types of conference calls with your BlackBerry device If your organization or a conferencing service has provided you with a conference call bridge number you can create conference call meetings in the c...

Page 158: ...pe the participant access code Type a space after the participant access code 4 Type CCM and the moderator conference call bridge number Do not include spaces 5 Type a lowercase x Do not include spaces before or after the x 6 Type the moderator access code Type a space after the moderator access code Example If the participant and moderator conference call bridge number is 1 800 555 5555 the moder...

Page 159: ... Reminder field 6 Press the Menu key 7 Click Save Related topics Turn off your device 252 Change the snooze time for reminders 157 Change the start and end time for days 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Start of Day and End of Day fields 6 Press the Menu key 7 Click Save Change the snooze time for reminders 1 On ...

Page 160: ...asks field to Yes 6 Press the Menu key 7 Click Save Change the first day of the week 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the First Day of Week field 6 Press the Menu key 7 Click Save Hide free time in Agenda view 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 ...

Page 161: ...that you received on your device within the set period of time appear in a calendar Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click an application icon 2 In an application press the Menu key 3 Click Options 4 If necessary click General...

Page 162: ...screen click the Calendar icon 2 Press the Menu key 3 Click Select Calendar 4 Click a calendar Use color to differentiate calendars 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 4 Click a calendar 5 Change the Appointment Color field 6 Press the Menu key 7 Click Save Change the calendar that reminds you of appointments 1 On the Home screen click the Calendar ico...

Page 163: ...s and the Mark as Private check box when you change a recurring appointment or meeting Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page...

Page 164: ...tering the conference call with the Join Now option again Tasks Task basics Create a task 1 On the Home screen or in a folder click the Tasks icon 2 Click Add Task 3 Type the task information 4 Set a due date for the task 5 If the task recurs set the Recurrence field 6 Press the Menu key 7 Click Save Recurrence fields Every Set the frequency of the daily weekly or monthly recurring appointment mee...

Page 165: ...key 4 Click Forward As 5 Click a message type Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions To accept the suggested spelling click a word in the list that appears To ignore the suggested spelling press the Escape key To igno...

Page 166: ... View tasks in a calendar 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 4 Click General Options 5 Change the Show Tasks field to Yes 6 Press the Menu key 7 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Ho...

Page 167: ... information 4 Press the Menu key 5 Click Save Change a memo 1 On the Home screen or in a folder click the MemoPad icon 2 Highlight a memo 3 Press the Menu key 4 Click Edit 5 Change the memo information 6 Press the Menu key 7 Click Save Send a task or memo 1 On the Home screen or in a folder click the Tasks icon or the MemoPad icon 2 Highlight a task or memo 3 Press the Menu key 4 Click Forward As...

Page 168: ...Delete Memo list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click an application icon 2 In an application press the Menu key 3 Click Options 4 If necessary click General Options 5 Change the Confirm Delete field to No 6 Press th...

Page 169: ...lications Create a category for contacts tasks or memos 1 In the contact list task list or memo list press the Menu key 2 Click Filter 3 Press the Menu key 4 Click New 5 Type a name for the category 6 Press the Enter key Categorize a contact task or memo 1 When creating or changing a contact task or memo press the Menu key 2 Click Categories 3 Select the check box beside a category 4 Press the Men...

Page 170: ...lator press the corresponding key on the BlackBerry device keyboard To use the alternate function on a key in the calculator press the Alt key and the corresponding key on the device keyboard Convert a measurement 1 On the Home screen or in a folder click the Calculator icon 2 Type a number 3 Press the Menu key 4 Perform one of the following actions To convert the number from imperial to metric cl...

Page 171: ...ays active and does not change when you switch sound profiles unless you switch to the All Alerts Off sound profile Call and message notifications for your contacts might be audible even if you switch your sound profile to Silent or Vibrate Only You can change rename and delete most preloaded sound profiles You cannot delete the Vibrate Only sound profile and you cannot change rename or delete the...

Page 172: ...nds application perform one of the following actions To receive LED notification only click Silent To receive vibrate notification only click Vibrate Only To turn off all notification including ring tones and notifications for specific contacts and LED notification click All Alerts Off Related topics Silence the alarm 141 Create a custom sound profile 1 On the Home screen click the Sounds icon 2 C...

Page 173: ...al contacts repeat steps 3 to 5 8 Click the application or item that you want to change 9 Change the ring tone or alert information 10 Press the Menu key 11 Click Save Download a ring tone Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Media icon 2 Click Ring Tones 3 Click All Ring Tones 4 Press the Menu key 5 Click Download Ring Tones Re...

Page 174: ... 1 On the Home screen or in a folder click the Options icon 2 Click Bluetooth 3 Press the Menu key 4 Click Options 5 Change the LED Connection Indicator field to Off 6 Press the Menu key 7 Click Save To turn on Bluetooth connection notification again change the LED Connection Indicator field to On Turn on LED notification for wireless coverage 1 On the Home screen or in a folder click the Options ...

Page 175: ...r or the wireless network ends the connection My device is not ringing or vibrating when I receive a call or message Try performing the following actions On the Home screen click the Sounds icon Verify that your sound profile is not set to either All Alerts Off or Silent If you have assigned a ring tone or alert to a specific contact on the Home screen click the Sounds icon Click Set Contact Alert...

Page 176: ...ymbol 1 Press the Symbol key 2 Press the letter key that appears below the symbol Type an accent or special character Press and hold a letter key and slide your finger left or right on the trackpad until the accented or special character appears Highlight text 1 Place the cursor where you want to start highlighting text 2 Press the Menu key 3 Click Select 4 Perform one of the following actions To ...

Page 177: ...t options 5 Press the Menu key 6 Click Save Predictive input method Type text using the predictive input method When you are typing text perform any of the following actions To select the highlighted suggestion and start typing a new word press the Enter key To select the highlighted suggestion and continue typing the same word click the word To ignore the suggestions keep typing Predict words as ...

Page 178: ...word until you have typed the entire word 2 If your device does not recognize the word that you have typed perform one of the following actions To select a highlighted item from the list that appears when you type and continue typing the same word click the word To select a highlighted item from the list that appears when you type and start typing a new word press the Enter key Typing options Stop...

Page 179: ...ons 3 Click General Options 4 Change the Dial From Home Screen field to No 5 Press the Menu key 6 Click Save To dial phone numbers from the Home screen change the Dial From Home Screen field to Yes Spelling checker Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 ...

Page 180: ...elled word with a suggested spelling click a word in the list that appears To close the list without selecting a word press the Escape key To ignore all instances of the same spelling error press the Menu key Click Ignore All Check spelling automatically before sending email messages 1 On the Home screen or in a folder click the Options icon 2 Click Spell Check 3 Select the Spell Check Email Befor...

Page 181: ... from the custom dictionary 1 On the Home screen or in a folder click the Options icon 2 Click Spell Check 3 Click Custom Dictionary 4 Highlight a word 5 Press the Menu key 6 Click Delete 7 Press the Menu key 8 Click Save Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry device recognizes the word when you check spelling Because SureTy...

Page 182: ...rd 7 Press the Enter key 8 Press the Menu key 9 Click Save Delete a word from the custom dictionary 1 On the Home screen click the Options icon 2 Click Custom Dictionary 3 Highlight a word 4 Press the Menu key 5 Click Delete 6 Press the Menu key 7 Click Save Stop displaying contacts in the list that appears when you type By default your BlackBerry device recognizes contacts when you type them 1 On...

Page 183: ...o the You can create AutoText entries for your common typing mistakes or for abbreviations For example you might create an AutoText entry that replaces ttyl with talk to you later Create an AutoText entry 1 On the Home screen or in a folder click the Options icon 2 Click AutoText 3 Press the Menu key 4 Click New 5 In the Replace field type the text to replace 6 In the With field perform one of the...

Page 184: ...t language that you are using some shortcuts might not be available To insert a period press the Space key twice The next letter is capitalized To capitalize a letter hold the letter key until the capitalized letter appears To type the alternate character on a key press the Alt key and the character key To type an accented or special character hold the letter key and slide your finger left or righ...

Page 185: ...ift key and slide your finger left or right on the trackpad To cancel a text selection press the Escape key To cut highlighted text when typing press the Shift key and the Backspace Delete key To copy highlighted text when typing press the Alt key and click the trackpad To paste highlighted text when typing press the Shift key and click the trackpad Typing troubleshooting I cannot check spelling Y...

Page 186: ...lp Delete a display language In the setup wizard complete the instructions on the Language removal screen About typing input languages You can set a typing input language to use when you type The typing input language can be different from the display language When you set a typing input language AutoText and other typing options change to the selected language For example you might use your Black...

Page 187: ...ey and click a language Change the shortcut for switching typing input languages To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator 1 On the Home screen or in a folder click the Options icon 2 Click Language 3 Change the Input Language Selection Shortcut field 4 Change the Enable Quick Sel...

Page 188: ...s icon 2 Click Language 3 Change the Name Display field 4 Press the Menu key 5 Click Save Language troubleshooting Some characters do not appear correctly on my device The BlackBerry Enterprise Server or BlackBerry Internet Service that is associated with your BlackBerry device might not support the characters For more information contact your wireless service provider or administrator User Guide ...

Page 189: ...he Menu key 5 Click Save Set how long backlighting remains on 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the Backlight Timeout field 4 Press the Menu key 5 Click Save Stop backlighting from dimming automatically 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Change the Automatically Dim Backlight field to Off 4 Pre...

Page 190: ...nformation appears on your BlackBerry device screen when the device is locked 1 On the Home screen or in a folder click the Options icon 2 Click Owner 3 Type your contact information 4 Press the Menu key 5 Click Save Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Change the font fields 4 Press the Menu key 5 Click Save Use reverse contr...

Page 191: ...ck Edit Folder 4 Change the folder information 5 Click Save Move an application icon 1 In the Home screen or in an application folder highlight an application icon 2 Press the Menu key 3 Perform one of the following actions To move the application icon to a different location on the Home screen click Move On the trackpad slide your finger to the new location Click the trackpad To move the applicat...

Page 192: ...es 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the Key Tone field to On 4 Press the Menu key 5 Click Save Turn off trackpad sounds 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the Audible Roll field to Mute 4 Press the Menu key 5 Click Save To turn on trackpad sounds again set the Audible Roll field to Click S...

Page 193: ... in a folder click the Options icon 2 Click Screen Keyboard 3 Set the Horizontal Sensitivity and Vertical Sensitivity fields 4 Press the Menu key 5 Click Save Turn on standby mode If you are not on a call you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry device or when you are playing a song Press and hold the Play Pause Mute key To turn off st...

Page 194: ...ions icon 2 Click Theme 3 Press the Menu key 4 Click Download Themes Display troubleshooting My device screen turns off When you do not use your BlackBerry device for a period of time the screen turns off to conserve battery power To turn on the screen click the trackpad or press a key My display changed Depending on your theme display options such as icons fonts and your Home screen background mi...

Page 195: ... Assign a different application to the key User Guide Display and keyboard 193 ...

Page 196: ...s the Menu key Click Save To search for messages using the criteria from your last search click Last Press the Menu key Click Search Note If you search for messages your device does not search attachments To stop a search press the Escape key Search criteria Search Type Change whether you search for messages on your BlackBerry device or for messages in an email application on your computer or in a...

Page 197: ...highlight a message 2 Press the Menu key 3 Perform one of the following actions To view more available search results click Get More Results To add a message to a message list click Add To add all the messages to a message list click Add All To delete a message from the search results click Delete To delete the search results click Delete Search To start a new search click Search CAUTION If you de...

Page 198: ...f saved searches 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Search 4 Press the Menu key 5 Click Recall Change a saved search 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Search 4 Press the Menu key 5 Click Recall 6 Highlight a search 7 Press the Menu key 8 Click Edit Search 9 Edit the search criteria 10 Press the Menu key 11 Click Save De...

Page 199: ... address book To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 In the contact list press the Menu key 2 Click Lookup 3 Type part or all of a contact name 4 Press the Enter key Manage contact lookup results 1 In the contact lookup results highligh...

Page 200: ...list of contacts type the contact name or initials separated by a space To search for text in a message press S To search for text in a file or an attachment press F To search for text on a web page press F To search for text in a presentation you must view the presentation in text view or in text and slide view Press F User Guide Search 198 ...

Page 201: ...the synchronization tool of the BlackBerry Desktop Manager to synchronize your organizer data and email messages For more information see the BlackBerry Desktop Software Online Help Reconcile email messages over the wireless network Set the Wireless Reconcile option for each email address that is associated with your BlackBerry device 1 On the Home screen click the Messages icon 2 Press the Menu k...

Page 202: ...o list press the Menu key 2 Click Options 3 To synchronize calendar entries click a calendar 4 Change the Wireless Synchronization field to Yes 5 Press the Menu key 6 Click Save To stop synchronizing organizer data over the wireless network change the Wireless Synchronization field to No About synchronization conflicts A synchronization conflict occurs when you change the same email message or org...

Page 203: ... have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data includingmessages organizerdata fonts savedsearches andbrowserbookmarksusingthebackupandrestoretooloftheBlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help If your device is associated with an email account that uses aBlackBerr...

Page 204: ...ype blackberry Empty the deleted items folder on your computer from your device To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Reconciliation 5 If nec...

Page 205: ...less data synchronization is turned on in the contact list calendar task list and memo list If you use the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Manager to synchronize calendar data For more information see the BlackBerry Desktop Software Online Help Related topics Synchronize organizer data over the wireless network 200 Custom contact list fie...

Page 206: ...etooth status indicators appear at the top of the Home screen For more information about Bluetooth indicators see the printed documentation that came with your BlackBerry device Turn on Bluetooth technology 1 On the Home screen click the Manage Connections icon 2 Select the Bluetooth check box To turn off Bluetooth technology clear the Bluetooth check box Pair with a Bluetooth enabled device You m...

Page 207: ...d topics Turn on Bluetooth technology 204 Switch to a paired Bluetooth enabled device during a call To perform this task you must turn on Bluetooth technology 1 During a call press the Menu key 2 Click Activate Bluetooth device Related topics Turn on Bluetooth technology 204 Share contacts with a paired Bluetooth enabled car kit 1 On the Home screen click the Manage Connections icon 2 Click Blueto...

Page 208: ...send an audio or video file click the send option for a message type Rename a paired Bluetooth enabled device 1 On the Home screen click the Manage Connections icon 2 Click Bluetooth Options 3 Highlight a paired Bluetooth enabled device 4 Press the Menu key 5 Click Device Properties 6 In the Device Name field change the name for the Bluetooth enabled device 7 Press the Menu key 8 Click Save Delete...

Page 209: ...ed computer that is running BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network To use this service your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server Data Transfer This service allows you to connect your BlackBerry device to Bluetooth...

Page 210: ... the Menu key 7 Click Save To share contacts with Bluetooth enabled devices again change the Contacts Transfer field to All Entries Restrict outgoing calls 1 On the Home screen click the Manage Connections icon 2 Click Bluetooth Options 3 Press the Menu key 4 Click Options 5 Set the Allow outgoing calls field to Never or If Unlocked 6 Press the Menu key 7 Click Save Make your BlackBerry device dis...

Page 211: ...Indicator field to On Turn off the prompt that appears when connecting or pairing 1 On the Home screen click the Manage Connections icon 2 Click Bluetooth Options 3 Highlight a Bluetooth enabled device 4 Press the Menu key 5 Click Device Properties 6 Set the Trusted field to Yes 7 Press the Menu key 8 Click Save To turn on the prompt again set the Trusted field to Prompt Turn off a Bluetooth profi...

Page 212: ...lick the Manage Connections icon 2 Click Bluetooth Options 3 Press the Menu key 4 Click Options 5 Change the Connect on Power Up field to No 6 Press the Menu key 7 Click Save Bluetooth technology troubleshooting I cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth enabled device the passkey might already be defined On your BlackBerry device in the Enter...

Page 213: ...On the Home screen click the Manage Connections icon Click Bluetooth Options Highlight a Bluetooth enabled device Press the Menu key Click Device Properties Change the Encryption field to Disabled Press the Menu key Click Save I cannot share contacts with a paired Bluetooth enabled device Try performing the following actions Verify that Bluetooth technology is turned on Verify that your BlackBerry...

Page 214: ...ossible Emergency operators might not be able to estimate your location using only GPS technology Get your GPS location Depending on your wireless service provider and wireless network this feature might not be supported To perform this task you must pair your BlackBerry device with a Bluetooth enabled GPS receiver if your device does not have an internal GPS receiver 1 On the Home screen or in a ...

Page 215: ...nistrator 1 On the Home screen click the Options icon 2 Click Advanced Options 3 Click GPS 4 Change the GPS Services field to Location Off 5 Press the Menu key 6 Click Save GPS technology troubleshooting I cannot use GPS technology Try performing the following actions If you are outdoors move away from buildings and expose your device to open sky If you are indoors move close to a window If you ha...

Page 216: ...k From Contacts To specify a recently viewed location click the location 5 Select or clear the check box beside one or more route options 6 Repeat step 3 to specify an ending location To get directions from the ending location to the starting location press the Menu key Click Reverse Directions View directions as a route on a map When viewing text directions click View On Map To view text directio...

Page 217: ...ink When your BlackBerry devices recognizes an address in certain applications such as instant messaging applications and MemoPad your device underlines the address 1 Highlight an underlined address 2 Press the Menu key 3 Click View on Map View a list of points of interest near a location You can search for points of interest such as businesses airports schools parks or landmarks 1 On a map press ...

Page 218: ...ve viewed recently on a map as well as routes and locations that you have bookmarked 1 On the Home screen or in a folder click the Maps icon 2 On a map press the Menu key 3 Click Layers 4 Highlight a layer 5 Press the Menu key 6 Click Show or Hide Navigation Zoom in to a direction on a route 1 On a map highlight a direction on a route 2 Press the Menu key 3 Click Zoom To Point Zoom in to or out fr...

Page 219: ...erent location change the Folder field 5 Click OK Change a bookmark for a location or route 1 On the Home screen click the Maps icon 2 On a map press the Menu key 3 Click Find Location 4 Click Favorites 5 Highlight a bookmark 6 Press the Menu key 7 Click Edit 8 Change the bookmark 9 Press the Menu key 10 Click Save Delete a bookmark for a location or route 1 On the Home screen click the Maps icon ...

Page 220: ...orites 5 Highlight a bookmark 6 Press the Menu key 7 Click Move 8 Click a new location Map options Set the GPS receiver that you use to track your movement To perform this task if you don t have an internal GPS receiver you must pair your BlackBerry device with a Bluetooth enabled GPS receiver 1 On a map press the Menu key 2 Click Options 3 Change the GPS Source field 4 Press the Menu key 5 Click ...

Page 221: ...irection that you are moving at the top of the map again press the Menu key Click Track Up Hide the tracking information at the bottom of a map 1 When tracking your movement on a map press the Menu key 2 Click Hide Dashboard To view the tracking information again press the Menu key Click Show Dashboard Keep backlighting on when you track your movement By default backlighting turns off automaticall...

Page 222: ...e Space key again Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network If diagonal lines appear for a long period of time verify that your device is connected to the wireless network Some features are not available on my device The availability of certain features ...

Page 223: ...Feature availability 9 User Guide Maps 221 ...

Page 224: ...n passwords a question and password screen appears each time that you invite a contact Contacts who answer your question with the correct invitation password are added to your contact list 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Options 3 Change the Ask Password Question When Adding Contacts field to Yes 4 Press the Menu key 5 Click Save To turn off invitati...

Page 225: ...ess the Menu key 3 Click Contact Info Rename a contact 1 On the Home screen in the Instant Messaging folder click the BlackBerry Messenger icon 2 On the contact list screen in a contact group highlight a contact 3 Press the Menu key 4 Click Contact Info 5 In the Rename field type a name 6 Click Save Delete a contact 1 In BlackBerry Messenger on the Contact list screen highlight a contact 2 Press t...

Page 226: ...oup There must be at least one group in your BlackBerry Messenger contact list you cannot delete the last remaining group in your contact list 1 In BlackBerry Messenger highlight a group 2 Press the Menu key 3 Click Delete Group Conversations Start a conversation 1 In BlackBerry Messenger on the Contact list screen highlight a contact 2 Press the Menu key 3 Click Start Conversation 4 Type a messag...

Page 227: ...versation press the Menu key 2 Click Send Voice Note 3 Record a voice note 4 Click Send Send a vCard contact attachment You can send vCard contact attachments of contacts in your BlackBerry Messenger contact list or contacts in the main contact list on your BlackBerry device 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Forward Contact 3 Perform one of the following op...

Page 228: ...ge the Show Conversations in Message List field to Yes Start a conference 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Invite to Conference 3 Select one or more BlackBerry Messenger contacts 4 Click OK View conference participants 1 In BlackBerry Messenger during a conference press the Menu key 2 Click View Participants Copy a conversation When you copy a conversation...

Page 229: ...conversation 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click End Conversation Availability Change your availability status If you change your availability status to Unavailable you receive BlackBerry Messenger messages but you are not notified 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Edit My Info 3 Click a status 4 If necessary type...

Page 230: ...istening to an audio file 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Options 3 Change the Allow Now Playing presence status field to Yes To stop showing when you are listening to an audio file change the Allow Now Playing presence status field to No Receive notification when a contact becomes available 1 In BlackBerry Messenger on the Contact list screen highli...

Page 231: ...he Home screen 229 Close an application so that it is not running 229 Keep an application running and switch to another application 1 In an application press and hold the Menu key 2 In the application switcher scroll to the left or right and click an application icon 3 If the application icon that you want does not appear click the Home screen icon and navigate to the application icon that you are...

Page 232: ...update or return to the previous version of a select number of applications that are hosted by your wireless service provider This might include social networking applications instant messaging applications and applications that are specific to your wireless service provider Data charges might apply when you add a new application For more information contact your wireless service provider Add upda...

Page 233: ...password 1 On the Home screen or in a folder click the Options icon 2 Click Password 3 Change the Prompt on application install field to Yes 4 Press the Menu key 5 Click Save View the size of an application database 1 On the Home screen or in a folder click the Options icon 2 Click Status 3 Press the Menu key 4 Click Database Sizes Check for application updates You can use the application center t...

Page 234: ...rn to the previous version of an application Try performing the following actions Verify that your BlackBerry device is connected to the wireless network Verify that your device has enough memory to add or update the application User Guide Applications 232 ...

Page 235: ...ation process Depending on the options set by your wireless service provider or administrator you might not be able to update the BlackBerry Device Software over the wireless network Depending on your wireless service provider extra fees might apply when you download the update to your device If your device is associated with the BlackBerry Internet Service you can update the BlackBerry Device Sof...

Page 236: ...anced Options 3 Click Wireless Update 4 Click Previous update succeeded 5 Press the Menu key 6 Click Delete Downgrade Data Check for BlackBerry Device Software updates that you can install over the wireless network 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Wireless Update 4 If your device displays the Introduction screen click Next 5 Click Check fo...

Page 237: ... Select the check box beside one or more data types Click OK 6 Click Next 7 Complete the information on the screen to sign up for or decline email notifications for new software 8 Click Next 9 Click Finish BlackBerry Device Software troubleshooting I cannot update the BlackBerry Device Software over the wireless network Depending on the options set by your wireless service provider or administrato...

Page 238: ...ry Device Software Try performing the following actions Delete media files display languages or third party applications that you do not use Transfer media files that you have stored in the BlackBerry device memory to a media card User Guide BlackBerry Device Software 236 ...

Page 239: ...icon 2 Perform one of the following actions To turn off a wireless connection clear the check box beside the connection type To turn off all wireless connections click Turn All Connections Off Turn off data service or set data service options when roaming Depending on your wireless service plan you might be able to turn off data service email PIN and MMS messages and browser service on your BlackB...

Page 240: ...ss network 1 On the Home screen or in a folder click the Options icon 2 Click Mobile Network 3 Change the Network Mode field 4 Press the Escape key LED notification for network connections Mobile network Green Your BlackBerry device is connected to the wireless network White Your connection to the wireless network is turned on but your device is not connected to the network or you are in a wireles...

Page 241: ...nabled device Red Bluetooth technology is turned off Turn on LED notification for wireless coverage 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the LED Coverage Indicator field to On 4 Press the Menu key 5 Click Save When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off wireless coverage notification se...

Page 242: ...st include this service and your BlackBerry device must be connected to a GSM or UMTS network Your device is designed to switch to an appropriate wireless network automatically when you travel 1 On the Home screen or in a folder click the Options icon 2 Click Mobile Network 3 Change the Network Selection Mode field to Manual 4 Click Scan for Available Networks 5 Click a wireless network 6 Click Se...

Page 243: ... Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list When you travel your device scans for the wireless networks on this list first If no wireless network on the list is available your device is designed to connect to another available wireless network automatically Note Extra fees usually apply when yo...

Page 244: ...ackBerry device must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported 1 On the Home screen or in a folder click the Options icon 2 Click Mobile Network 3 Press the Menu key 4 Click My Preferred Network List 5 Highlight a wireless network 6 Press the Menu key 7 Click Move 8 Click the new location 9 Press the Menu key 10 Click Save Wir...

Page 245: ...s verify that you are in a wireless coverage area that supports the connection speed If you have a Wi Fi enabled device and your wireless service provider supports UMA verify that your connection preference is not set to Wi Fi Only Related topics Turn off the connection to the wireless network 237 Switch wireless networks manually 240 I cannot synchronize a certificate Verify that the certificate ...

Page 246: ...time you are within range of that network your device connects to it automatically You can also set up your device so you are prompted to connect manually When your device is connected to a Wi Fi network the Wi Fi profile name appears at the top of your Home screen Connect to a Wi Fi network By default new Wi Fi profiles appear at the bottom of your Wi Fi profile list If your BlackBerry device is ...

Page 247: ...network options later on the Home screen click the Manage Connections icon Click Wi Fi Options Connect to a Wi Fi network using the PIN method If you are using a wireless access point or router that is enabled with Wi Fi Protected Setup you can connect to the Wi Fi network using the PIN method 1 On the Home screen click Manage Connections 2 Click Set Up Wi Fi Network 3 Click Scan for Networks 4 Cl...

Page 248: ... Fi network the Wi Fi profile name appears at the top of the Home screen Change the order of Wi Fi profiles Your BlackBerry device tries to connect to Wi Fi networks based on the order in which they appear in your Wi Fi profile list 1 On the Home screen click the Manage Connections icon 2 Click Wi Fi Options 3 Highlight a Wi Fi profile 4 Press the Menu key 5 Click Move 6 Click the new location Del...

Page 249: ...ck box Advanced Wi Fi connection settings Change a Wi Fi profile 1 On the Home screen click the Manage Connections icon 2 Click Wi Fi Options 3 Highlight a Wi Fi profile 4 Press the Menu key 5 Click Edit 6 Change the Wi Fi profile options 7 Press the Menu key 8 Click Save Connection options for Wi Fi profiles Name Type a name for the Wi Fi profile SSID Type the Wi Fi network name Band type Set the...

Page 250: ...you use to connect to the Wi Fi network CA certificate Set the root certificate that your BlackBerry device should use to verify that it is connecting to the correct Wi Fi network Client certificate Set the authentication certificate that your device should use to connect to the Wi Fi network Inner link security If necessary set the security protocol that the Wi Fi network supports for its inner a...

Page 251: ...y IP address to which your device should connect Domain suffix Type the domain that your device uses to resolve host names into IP addresses Switch Wi Fi networks manually By default when you move between Wi Fi coverage areas your BlackBerry device attempts to switch to an available Wi Fi network that you have saved in a Wi Fi profile but you can choose to receive prompts to switch networks manual...

Page 252: ... Try performing the following actions Verify that you have turned on the connection to the Wi Fi network Verify that you are in a Wi Fi coverage area If the Wi Fi network does not appear in the Wi Fi setup application and you know the network name connect to the Wi Fi network manually Verify that the connection options in the Wi Fi setup application are correct If you have already verified these o...

Page 253: ...hat you have installed the root certificate for the certificate authority server that created the certificate for the authentication server If you use EAP TLS to connect to a Wi Fi network verify that you have added your authentication certificate to your device User Guide Wi Fi technology 251 ...

Page 254: ...ice to turn on again at the specified time or for alarm or calendar reminders click Turn Off Set your device to turn on and turn off automatically 1 On the Home screen or in a folder click the Options icon 2 Click Auto On Off 3 Set the Weekday field to Enabled 4 Specify the times when the BlackBerry device should turn on and off on weekdays 5 Set the Weekend field to Enabled 6 Specify the times wh...

Page 255: ...that they repeat less often on web pages Related topics Delete the original text from a reply message 50 Blind carbon copy a contact 44 Set the brightness of the backlighting 187 Turn off the connection to the wireless network 237 Format the device memory or a media card If you format the BlackBerry device memory or a media card all the files in the device memory or on the media card are deleted D...

Page 256: ...stores calendar entries 159 Receive only the first section of long email messages 58 The application memory on my device is low WhentheapplicationmemoryavailableonyourBlackBerry deviceislow yourdevicedisplaysadialogboxthatlistsapplicationsandlanguages that you do not use frequently You can delete applications and languages in this list Consider the following guidelines Verify that you have deleted...

Page 257: ...ext and SDN entries appear in bold Add a contact to your SIM card 1 In the contact list press the Menu key 2 Click SIM Phone Book 3 Press the Menu key 4 Click New 5 Type the contact information 6 Press the Menu key 7 Click Save Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network this feature might not be supported 1 In the contact ...

Page 258: ...xt messages on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported If you set your SIM card to store SMS text messages the SIM card does not delete SMS text messages after the BlackBerry device imports them to a message list 1 On the Home screen or in a folder click the Options icon 2 Click SMS 3 Set the Leave Messages On SIM Card fiel...

Page 259: ...e Options icon 2 Click Advanced Options 3 Click SIM Card 4 Press the Menu key 5 Click Enable Security 6 Type your SIM card PIN code 7 Press the Enter key Change the SIM card PIN code 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click SIM Card 4 Press the Menu key 5 Click Change PIN2 Code Change the display name for a phone number If your SIM card supports m...

Page 260: ...d 6 Press the Menu key 7 Click Save To turn off the BlackBerry device password set the Password field to Disabled Change the device password 1 On the Home screen or in a folder click the Options icon 2 Click Password 3 Click Change Password Lock your device To perform this task you must have set a password for your BlackBerry device On the Home screen or in the applications list click the Lock ico...

Page 261: ...Use the password keeper to store all your passwords in one place The password keeper is designed to protect your passwords with a password keeper password When you type this password the password keeper decrypts your passwords You can also use the password keeper to generate random passwords that contain numbers letters and symbols Add a password to the password keeper 1 On the Home screen or in t...

Page 262: ... password keeper click a password Change a password in the password keeper 1 On the Home screen or in the Applications folder click 2 Highlight a password 3 Press the Menu key 4 Click Open 5 Change the password information 6 Press the Menu key 7 Click Save Hide passwords in the password keeper 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the Menu key 3 ...

Page 263: ...Press the Menu key 4 Click Delete Change the password keeper password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the Menu key 3 Click Change Password Copy a password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Highlight a password 3 Press the Menu key 4 Click Copy Username or Copy Password To clear the clipboard...

Page 264: ... you encrypt the files using your device password you can access the files on your media card in any device that you insert your media card into as long as you know the password for the device Encrypt the files in the device memory and on a media card 1 On the Home screen or in a folder click the Options icon 2 Click Memory 3 Perform one of the following actions To encrypt files using an encryptio...

Page 265: ...f the screen to indicate that your device is deleting a copy of the private key from the temporary device memory A lock indicator appears when the device has deleted the key Protect your device data To perform this task you must have set a BlackBerry device password 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click General Settings 4 Change the Content Pro...

Page 266: ...erry Enterprise Server that supports this feature For more information contact your administrator If your device is associated with an email account that uses a BlackBerry Enterprise Server that does not support this feature you can generate an encryption key using the BlackBerry Desktop Manager if it includes the email settings tool For more information see the online help that is available in th...

Page 267: ...event your BlackBerry device from deleting sensitive data when you insert your device in a holster change the Clean When Holstered field to No To prevent your device from deleting sensitive data when your device remains idle for a specified period of time change the Clean When Idle field to No To change how long your device waits after you stop using it before it deletes sensitive data change the ...

Page 268: ...s the Menu key 9 Click Search 10 Click a certificate 11 Click Add Certificate to Key Store About certificate authority profiles If your email account uses a BlackBerry Enterprise Server that supports this feature you can download certificates over the wireless network fromacertificateauthorityprofileprovidedbyyouradministrator Dependingonyourorganization enrollmentforacertificatemightberequired an...

Page 269: ...cate Authority Profile icon View properties for a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Certificates 5 Click a certificate Certificate properties Revocation Status This field displays the revocation status of the certificate at a specified date and time Trust Status This field displays the trust sta...

Page 270: ...he certificate View one type of certificate in the certificate list 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Certificates 5 Press the Menu key 6 Click one of the following menu items Show My Certs Show Others Certs Show CA Certs Show Root Certs To view all the certificates on your BlackBerry device press the Menu ...

Page 271: ... Status indicators for certificates and certificate authority profiles Status indicators for certificates The certificate has a corresponding private key that is stored on your BlackBerry device or a smart card The certificate chain is trusted and valid and the revocation status of the certificate chain is good The revocation status of the certificate chain is unknown or a public key for a certifi...

Page 272: ...he Menu key 7 Click Fetch Status or Fetch Chain Status Change the trust status of a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Certificates 4 Highlight a certificate 5 Press the Menu key 6 Click Trust or Distrust 7 If necessary perform one of the following actions To trust the highlighted certificate click Selected Certificate To trust t...

Page 273: ... revealed the private key of the certificate issuer Change in Affiliation The certificate subject no longer works for the organization Superseded A new certificate is replacing an existing certificate Cessation of Operation The certificate subject no longer requires the certificate Certificate Hold You want to revoke the certificate temporarily Certificate options Change the display name for a cer...

Page 274: ...u add a certificate to the key store 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Certificates 5 Press the Menu key 6 Click Fetch Certificates 7 Press the Menu key 8 Click Options 9 Change the Prompt for Label field to No 10 Press the Menu key 11 Click Save When you add a certificate your BlackBerry device uses the ce...

Page 275: ...reen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Certificate Authority Profile 5 Change the Certificate Status Check Interval field 6 Press the Menu key 7 Click Save Certificate shortcuts To view the label and issuer of a certificate press the Space key To view the properties of a certificate press the Enter key To view the security leve...

Page 276: ... criteria 8 Press the Menu key 9 Click Search 10 Click a PGP key 11 Click Add PGP Key to Key Store Download a personal PGP key from the PGP Universal Server 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click PGP 4 Press the Menu key 5 Click Download Keys Download an updated PGP key from an LDAP certificate server 1 On the Home screen or in a folder click th...

Page 277: ...y does not exist Creation Date This field displays the date that the PGP Universal Server generated the PGP key Expiration Date This field displays the date that the PGP Universal Server specified as the expiration date of the PGP key Email Address This field displays the email address that is associated with the PGP key Multiple Email Address fields might appear Public Key Type This field display...

Page 278: ...nloads from the PGP Universal Server 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click PGP 4 Press the Menu key 5 Click Clear Universal Cache The next time that you send a PGP protected message your device downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server PGP key status PGP key status indicators The ...

Page 279: ...rity Options 4 Click PGP Keys 5 Highlight a PGP key 6 Press the Menu key 7 Click Trust or Distrust Revoke a PGP key If you revoke a PGP key the PGP key is revoked only in the key store on your BlackBerry device Your device does not update the revocation status on the PGP Universal Server 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security O...

Page 280: ...s 5 Highlight a PGP key 6 Press the Menu key 7 Click Change Label 8 Type a display name for the PGP key 9 Click OK Turn off the display name prompt that appears when you add a PGP key to the key store 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click PGP keys 5 Press the Menu key 6 Click Fetch PGP Keys 7 Press the Menu key...

Page 281: ... Click Save PGP key shortcuts To view the label of a PGP key press the Space key To view the properties of a PGP key press the Enter key To view the security level of a PGP private key press the Alt key and L To view personal PGP keys press the Alt key and P To view PGP keys for other people press the Alt key and O To view all PGP keys press the Alt key and A PGP key troubleshooting I cannot downl...

Page 282: ...ions 3 Click Advanced Security Options 4 Click Certificate Servers 5 Highlight a certificate server 6 Press the Menu key 7 Click Edit 8 Change connection information for the certificate server 9 Press the Menu key 10 Click Save Connection options for LDAP and DSML certificate servers Friendly Name Type a display name for the certificate server Server Name Type the network address of the certificat...

Page 283: ...in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Certificate Servers 5 Highlight a certificate server 6 Press the Menu key 7 Click Email Server or PIN Server Delete a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Certificate Servers 5 Highlight a c...

Page 284: ...word 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Key Stores 5 Press the Menu key 6 Click Change Password Synchronize the key store password with the device password If you synchronize the key store password with the device password when you change the device password the key store password changes to match it automat...

Page 285: ...s 3 Click Advanced Security Options 4 Click Key Stores 5 Change the Certificate Service field 6 Press the Menu key 7 Click Save Turn off automatic backup and restore of key store data By default items in the key store on your BlackBerry device are backed up or restored when you back up or restore your device data If you do not want to back up your private key to or restore your private key from yo...

Page 286: ...cates from a smart card to the key store on your BlackBerry device but you cannot import private keys As a result private key operations such as signing and decryption use the smart card and public key operations such as verification and encryption use the public certificates on your device If you use a smart card certificate to authenticate with your device after you connect your smart card reade...

Page 287: ...eneral security option on your BlackBerry device change a smart card option use your BlackBerry device with RSA software log in to a VPN connect to a Wi Fi network Turn on two factor authentication To perform this task you must have set a password for your BlackBerry device and have the smart card password that you received with your smart card 1 On the Home screen or in a folder click the Options...

Page 288: ...s the Alt key to type numbers If the password is alphanumeric an ABC indicator appears beside the password field To use smart password entry advanced authentication must be turned on and the correct smart card driver and smart card reader must be installed on your device Turn off smart password entry To perform this task you must be using a smart card and a password to unlock your BlackBerry devic...

Page 289: ...er Authenticator field to Smart card 4 Set the Authentication Certificate field 5 Press the Menu key 6 Click Save To stop using a certificate to authenticate your smart card set the Authentication Certificate field to None Check the status of your authentication certificate automatically To perform this task you must be using a smart card and a password to unlock your BlackBerry device 1 On the Ho...

Page 290: ...e Your BlackBerry device stores the pass phrase for the same length of time as it stores your key store password Turn off notification for smart card connections 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Smart Card 4 Change the LED Session Indicator field to Disabled 5 Press the Menu key 6 Click Save To turn on notification for smart card connectio...

Page 291: ...ou might have more than one VPN profile on your device For more information about VPN profiles contact your administrator Prerequisites Logging in to a VPN Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you have a Wi Fi enabled device the Wi Fi network that your d...

Page 292: ...be installed on your BlackBerry device For more information contact your administrator 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click VPN 5 Highlight a VPN profile 6 Press the Menu key 7 Click Edit 8 Set the Token serial number field 9 Press the Menu key 10 Click Save About security self tests Security self tests are de...

Page 293: ...s to receive the connection prompt again Reset connection permissions for third party applications 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Firewall 4 Press the Menu key 5 Click Reset Settings About direct Internet connections for third party applications Some third party applications that you add to your BlackBerry device might require a direct T...

Page 294: ...he operation of the applications on your device contact your wireless service provider or administrator 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Applications 4 Highlight a third party application 5 Press the Menu key 6 Perform one of the following actions To set permissions for the highlighted third party application click Edit Permissions To set ...

Page 295: ... or change device options such as display options Media Specify whether third party applications can access media files on your device Application Management Specify whether third party applications can add or delete application modules or access module information such as an application name or version Themes Specify whether your device can use third party applications as a source for customized ...

Page 296: ...ged the connection type that your BlackBerry device uses to connect to the LDAP or DSML certificate server try switching to the default connection type I cannot unlock my device using my smart card Try performing the following actions Verify that the correct smart card is inserted in the smart card reader Verify that the smart card is inserted in the smart card reader correctly Verify that you typ...

Page 297: ...lackBerry device password contains a combination of letters that corresponds to an emergency access number your device might prompt you to make an emergency call when you type your device password To continue typing your device password press the Escape key User Guide Security 295 ...

Page 298: ...ce books on your device by connecting your device to the BlackBerry Desktop Manager Accept a service book 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Service Book 4 Highlight the new service book 5 Press the Menu key 6 Click Accept Delete a service book 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 3 Click Servic...

Page 299: ...ons icon 2 Click Mobile Network 3 Press the Menu key 4 Click Diagnostics Test 5 Press the Menu key 6 Click Run View a diagnostic report 1 On the Home screen or in a folder click the Options icon 2 Click Mobile Network 3 Press the Menu key 4 Click Diagnostics Test 5 Highlight a report 6 Press the Menu key 7 Click View Report Submit a diagnostic report 1 On the Home screen or in a folder click the O...

Page 300: ...key 9 Click Save I cannot run or submit a diagnostic report Try performing the following actions Try running the diagnostic report again In the diagnostic report press the Menu key Click Repeat All Steps Verify that your BlackBerry device is connected to the wireless network If you cannot submit a diagnostic report to an email address try submitting the report to a PIN Likewise if you cannot submi...

Page 301: ...ta in Wi Fi diagnostic reports 1 On the Home screen or in a folder click the Options icon 2 Click Wi Fi Connections 3 Press the Menu key 4 Click Wi Fi Tools 5 Click Wi Fi Diagnostics 6 Press the Menu key 7 Click Options 8 Change the Display Mode field to Advanced 9 Press the Menu key 10 Click Save Set a default recipient for Wi Fi diagnostic reports If you set a default recipient each time that yo...

Page 302: ...10 Click Save User Guide Service books and diagnostic reports 300 ...

Page 303: ...n 2 Press the Menu key 3 Click Options 4 Change the Display Closed Captions field to Yes 5 If necessary change the Appearance Position and Font Scale fields 6 Press the Menu key 7 Click Save Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Change the font fields 4 Press the Menu key 5 Click Save Use reverse contrast for the screen display...

Page 304: ...onnect or disconnect a USB cable or accessory to or from your device 1 On the Home screen click the Options icon 2 Click Advanced Options 3 Click Accessibility 4 Change the Event Sounds field to On 5 Press the Menu key 6 Click Save Assign ring tones and alerts to a contact You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts W...

Page 305: ...om TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your BlackBerry device To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device visit www shopblackberry ...

Page 306: ...umber To end the call press the End key AutoText Change an AutoText entry 1 On the Home screen or in a folder click the Options icon 2 Click AutoText 3 Click an AutoText entry 4 Change the AutoText entry 5 Press the Menu key 6 Click Save Predictive input method Type text using the predictive input method When you are typing text perform any of the following actions To select the highlighted sugges...

Page 307: ...e 1 On the Home screen or in a folder click the Options icon 2 Click Language and Text Input 3 Click Show Text Input Options 4 Select the Predictive Input check box 5 Press the Menu key 6 Click Save To stop predicting words as you type clear the Predictive Input check box User Guide Accessibility options 305 ...

Page 308: ...sules Long This capsule makes the paddle longer Slow This capsule slows down the ball Gun This capsule enables you to shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser This capsule enables you to shoot unlimited laser beams at the bricks Multi This capsule puts four balls in play Catch This capsule enables you to catch and hold the ball Flip This capsule changes the d...

Page 309: ... or gun press the Space key Adjust the volume To increase the volume press the Volume Up key on the right side of your BlackBerry device To decrease the volume press the Volume Down key on the right side of your device To mute the volume press the Mute key on the top of your device To turn off mute press the Mute key again Related topics Amplify the volume using the audio boost feature 101 Improve...

Page 310: ...eration check box 5 Press the Menu key 6 Click Save Submit a score to the BrickBreaker high score web site 1 On the Home screen or in a folder click the BrickBreaker icon 2 Press the Menu key 3 Click Send High Score Check the high scores on the BrickBreaker web site 1 On the Home screen or in a folder click the BrickBreaker icon 2 Press the Menu key 3 Click High Scores User Guide BrickBreaker 308 ...

Page 311: ...e unlimited time to play a game In a multiplayer game you compete against other players to win awards for achievements such as submitting the longest word or receiving the least number of holes Form a word 1 Click each letter in the word 2 Perform any of the following actions To submit a word press the Enter key To deselect a letter click the letter again To deselect all the letters press the Esca...

Page 312: ...mute the volume press the Mute key on the top of your device To turn off mute press the Mute key again Related topics Amplify the volume using the audio boost feature 101 Improve sound quality for media files 101 Single player games Turn on tutorial mode 1 During a game press the Menu key 2 Click Game Options 3 Click General 4 Select the check box beside Show Tutorial Tips 5 Click OK Save a game Y...

Page 313: ...igh Scores 3 Click Leaderboard Multiplayer games Invite a player 1 On the Word Mole game home screen click New Game 2 Click Multiplayer 3 Click Invite 4 Click a contact 5 Click OK When a player accepts an invitation a green indicator appears beside their screen name To start the game click Start Game Accept an invitation In the Word Mole game invitation click Accept To start the game click Ready W...

Page 314: ...iplayer Game Setup screen click a player 2 Click Show Stats Remove a player To perform this task you must be the game organizer 1 On the Multiplayer Game Setup screen click a player 2 Click Remove Player Word Mole game troubleshooting I cannot connect to a multiplayer game Try performing the following actions Verify that your BlackBerry device is connected to the wireless network If you are the ga...

Page 315: ...Some words that I submit are not recognized Some less common words might not be in the dictionary on your BlackBerry device Try submitting more commonly used words User Guide Word Mole game 313 ...

Page 316: ...bile Data System CC carbon copy certificate A certificate is a digital document that binds the identity and public key of a certificate subject Each certificate has an corresponding private key that is stored separately A certificate authority signs the certificate to indicate that it is authentic and can be trusted CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation ...

Page 317: ...ity EAP TTLS Extensible Authentication Protocol Tunneled Transport Layer Security ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GPS Global Positioning System HTTP Hypertext Transfer Protocol IMSI International Mobile Subscriber Identity IP Internet Protocol LDAP Lightweight Directory Access Protocol LDAP certificate server A BlackBerry devic...

Page 318: ... the certificate subject can use Private key information is not distributed publically BlackBerry devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive public key A public key is a key that people other than the certificate subject can use BlackBerry devices use public keys to encrypt email messages or PIN messages that use...

Page 319: ...SSL Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAN wide area network WAP Wireless Application Protocol WEP Wired Equivalent Privacy WML Wireless Markup Language WPA Wi Fi Protected Access WTLS User Guide Glossary 317 ...

Page 320: ...Wireless Transport Layer Security User Guide Glossary 318 ...

Page 321: ...otect RIM proprietary and confidential information and or trade secrets this documentation may describe some aspects of RIM technology in generalized terms RIM reserves the right to periodically change information that is contained in this documentation however RIM makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely manne...

Page 322: ...NTRACTOR OF RIM OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR RELATED TO THE DOCUMENTATION Prior to subscribing for installing or using any Third Party Products and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer Internet browsing functionality with a subscriptio...

Page 323: ...subject to the following conditions Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimers Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimers in the documentation and or other materials provided with the distribution Neither the names of the University of...

Page 324: ...software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLA...

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