Blackberry Classic User Manual Download

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I can't restore a backup file to my device

Try the following:

• Connect your BlackBerry device to your computer using a USB cable. You can't restore the data to your device over a

Wi-Fi network.

• On your device, verify that you are signed in to your BlackBerry ID on your device. If you are not signed in, BlackBerry

Link can't restore the data to your personal space.

• Verify that the same BlackBerry ID used on the device to create the backup file is being used on the device you are

trying to restore the backup file to. On your device, try signing in to the BlackBerry ID that is associated with the backup
file.

• If your device is activated on BlackBerry Enterprise Service 10, verify that you entered the password on your device to

unlock your work space. BlackBerry Link can't restore the data to your work space if your work space is locked.

• If your device is activated on BlackBerry Enterprise Service 10, verify with your administrator that you can restore data

to your device.

User Guide

Settings

199

Summary of Contents for Classic

Page 1: ...BlackBerry Classic Smartphone Version 10 3 1 User Guide ...

Page 2: ...Published 2014 11 06 SWD 20141106141027272 ...

Page 3: ...ation icons 19 Menu icons 19 Setting up your device 20 Using gestures 25 Moving the pointer using your trackpad 34 Selecting text using the trackpad 34 Personalizing your device 34 Device Switch 35 BlackBerry ID 43 Phone and voice 46 Phone 46 Notifications and ringtones 55 Voicemail 62 BlackBerry Hub and email 65 BlackBerry Hub and email 65 BBM 93 Facebook 93 Twitter 93 LinkedIn 94 joyn 94 Media 9...

Page 4: ...ngs 131 Update your device software 135 Battery and power 136 Connections 144 BlackBerry Keyboard and typing 171 Language 179 Keyboard input methods 180 Screen display 184 Accessibility 185 Media cards and storage 185 Using your device with BlackBerry Link 190 Applications and features 200 Organizing your apps 200 About the BlackBerry Assistant 203 Calendar 207 Contacts 217 Clock 224 BlackBerry Wo...

Page 5: ...nts To Go 269 Print To Go 269 BlackBerry World for Work 270 BlackBerry Enterprise IM 270 BlackBerry Enterprise IM for Cisco 270 BlackBerry Bridge 270 BlackBerry Travel 270 BlackBerry Work Drives 271 Connect to Salesforce 271 Adobe Reader 271 Connect to Microsoft OneDrive 271 Connect to Dropbox 272 Box for BlackBerry 10 272 Security and backup 273 Passwords and locking 273 BlackBerry Protect 278 Se...

Page 6: ... blackberry com BlackBerryBlend Related information About pairing and connecting your device to a computer or tablet 190 About BlackBerry Blend 262 Disconnect your device from BlackBerry Blend 263 BlackBerry Assistant The BlackBerry Assistant app makes it even easier for you to multi task using your BlackBerry device With the BlackBerry Assistant app you can perform a variety of everyday tasks by ...

Page 7: ... number of apps you can add to folders on the home screen Related information Set your wallpaper 184 Add folders to the home screen 201 Turn off icon labels in the action bar 185 Android apps Get apps and games designed for Android devices and install them on your BlackBerry device from the Amazon Appstore Your device uses BlackBerry Guardian to check the integrity of the Android apps you download...

Page 8: ...an email message with a single tap delete the text of the original email when you reply and automatically save a draft version of an email message by leaving the BlackBerry Hub In the BlackBerry Hub you can also set the amount of content that is downloaded in your email messages when your device is connected to the wireless network and while roaming You can view preview text for each email when yo...

Page 9: ... with the BlackBerry Remember app You can create a task in the Calendar app and view that task in both the Calendar app and the BlackBerry Remember app Related information View your events 208 Enable Meeting Mode 214 Add a task to the Calendar app 210 Contacts If you add a Microsoft Exchange email account to your BlackBerry device you can choose the Contact folders that are set up in Microsoft Exc...

Page 10: ...Berry devices running BlackBerry 7 1 or earlier are now available on your device Notification profiles control the sound volume vibration and LED color of your notifications You can set notifications by application contact and messaging account You can customize the predefined notification profiles available on your device and create new profiles You can even create custom notification profiles fo...

Page 11: ...t are favorites most viewed recently viewed and recently added From the BlackBerry Story Maker app you can easily add favorite pictures and videos to your stories You can also personalize your stories by changing the theme and editing the pictures and music before sharing the stories with your friends colleagues and family Related information Editing stories in BlackBerry Story Maker 124 Add to or...

Page 12: ...os by changing the equalizer options The Videos app is more closely integrated with the BlackBerry Story Maker app You can quickly send videos to BlackBerry Story Maker to create a story or add to an existing story Related information Add a video to the Favorites screen 123 Add a video to BlackBerry Story Maker 122 Add slow motion to a video 121 Turn on the equalizer in videos 123 Music A marquee ...

Page 13: ...e the total amount of data used by your BlackBerry device including data usage while roaming and the total amount of data used by the apps on your device You can also specify limits and set notifications that are displayed on the device to help you monitor the amount of data you use Related information Monitor your wireless data usage 171 Manage your mobile data settings 150 Set a monthly data lim...

Page 14: ...ample you can change your settings so that only the name of the sender of a message appears the subject line and other message details are not displayed You can also change your wallpaper settings so that a different wallpaper is displayed when your device is locked Related information About Lock Screen Notifications 60 Set Lock Screen Notifications to only display the sender info 61 Set your wall...

Page 15: ...nds 3 Front camera depending on your device model 4 Notification LED 5 Volume up 6 Mute Press BlackBerry Assistant Press and hold 7 Volume down 8 Speaker 9 Multi function port supports USB and video 10 Microphone 11 Media card microSD card tray 12 Nano SIM card tray User Guide Setup and basics 15 ...

Page 16: ...pp settings and Help press and hold Apply the default action press twice Trackpad Select and open an item Select adjacent items press and hold the Shift key and slide your finger on the trackpad Select multiple items press and hold the Shift key and press the trackpad to select or clear Back Go back to the previous screen Minimize an app when there is no previous screen to go back to Close a menu ...

Page 17: ...t like other apps on your BlackBerry device It s at the core of the BlackBerry 10 experience and it s always running so that you stay connected no matter what you re doing on your device On the home screen highlight and press the trackpad Where are my apps Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device In the BlackBerry World storef...

Page 18: ...pe mynumber to display your phone number Where can I find details about my device software version and hardware On the home screen swipe down from the top of the screen Tap Settings About To change the type of information displayed tap an option in the drop down list In a message note or task you can type myver followed by a space to see your device model and the BlackBerry 10 OS version it is run...

Page 19: ...ail message Text message BBM message Facebook message Twitter message LinkedIn message Phone call Voice mail message Notification messages from apps and services such as BlackBerry World Menu icons Tip If you aren t sure what a menu icon means touch and hold the icon to see what it does Slide your finger off the icon to avoid selecting it Here s a description of the most common menu icons Icon Des...

Page 20: ...want more storage for pictures videos music and documents insert a media card microSD card When you re ready open the Setup app This app helps you transfer content from your old device and add your email BBM instant messaging and social networking accounts Insert the SIM card Depending on your service provider and where you purchased your BlackBerry device the SIM card might already be inserted 1 ...

Page 21: ...l contacts facing away from you place the nano SIM card in the tray 5 Push the tray into the slot I can t insert the SIM card The way that you insert the SIM card might be different from what you re used to User Guide Setup and basics 21 ...

Page 22: ...SIM card might get stuck because it is thicker than a nano SIM card A paper clip or the tool provided in the box that your device came in Remove the SIM tray The back cover of your device is not designed to be removed The SIM card is placed in a tray that you pull out on the side of your device 1 Locate the SIM tray It s on the upper left side of your device 2 Push the tip of the paper clip or too...

Page 23: ...de up make sure you can read SIM on the side of the tray Place the SIM card in the tray 1 Hold the SIM card so that the metal contacts are facing down and the notch is aligned with the notch in the tray 2 Put the SIM card in the tray 3 Push the SIM tray into the slot in your device User Guide Setup and basics 23 ...

Page 24: ...ice 2 Push the tip of the tool provided in the box that your device came in or a paper clip into the hole to release the tray 3 Pull out the tray 4 With the metal contacts facing away from you place the media card microSD card in the tray User Guide Setup and basics 24 ...

Page 25: ...ont Customize your device settings The Setup app prompts you to sign in with your existing BlackBerry ID and allows you to create a new one If you aren t sure whether you already have a BlackBerry ID on your computer visit www blackberry com blackberryid To open the Setup app on the home screen tap Using gestures Take a moment to find out how to navigate your BlackBerry device using touch screen g...

Page 26: ...e BlackBerry Hub slide your finger from left to right 3 To see the apps that are open if any slide your finger from right to left To see all your apps continue sliding your finger from right to left User Guide Setup and basics 26 ...

Page 27: ... the right Avoid touching the trackpad when you slide your finger up Tip Keep your finger on the screen while you peek at the BlackBerry Hub To go back to what you were doing slide your finger back down Show the menus You can find features options and help by exploring the menus Do any of the following To see more actions that you can perform in an app tap or User Guide Setup and basics 27 ...

Page 28: ...ch and hold the icon Slide your finger off the icon to avoid selecting it To find the settings and help for an app swipe down from the top of the screen To find the settings for the device on the home screen swipe down from the top of screen Note In an app to find the device settings use two fingers and swipe down from the top of the screen User Guide Setup and basics 28 ...

Page 29: ...nger to scroll through a list pan a webpage or move between pictures Do any of the following To scroll slide your finger up and down To move between the BlackBerry Hub and your apps slide your finger left and right User Guide Setup and basics 29 ...

Page 30: ...ong or video or scroll through multiple pages such as the pages of an eBook On the slider drag the slider handle Select items Do any of the following To select an item simply tap it If the item can be opened it opens To highlight an item without opening it touch and hold the item User Guide Setup and basics 30 ...

Page 31: ...ain Zoom in to or zoom out from the screen If you want to see an image in more detail or if you re having trouble reading words that are too small you can magnify the screen by zooming in To see more of the screen zoom out Do any of the following To zoom in slide your fingers apart To zoom out slide your fingers together User Guide Setup and basics 31 ...

Page 32: ... wake Flip to mute Flip to save power Hold to stay awake Lift to wake If this feature is turned on when you pick up your BlackBerry device from a flat surface your device wakes up automatically You don t have to press the Power Lock key or swipe up from the bottom of the screen to start using your device User Guide Setup and basics 32 ...

Page 33: ...power If this feature is turned on when you place your device facedown on a flat surface your device goes into standby mode to extend battery life You still receive notifications for incoming calls messages and alarms To turn on or turn off this feature tap Settings Advanced Interaction Tap the Flip to Save Power switch Hold to stay awake If this feature is turned on the screen stays on longer whi...

Page 34: ...ghlighted The longer you hold the trackpad the selection extends from the word to a sentence and from the sentence to a paragraph When you release the trackpad the text edit menu appears Open or close the text selection menu 1 When text is selected press to open the text selection menu 2 To exit text selection mode do any of the following Press Press the trackpad outside the text options menu Touc...

Page 35: ...time that your BlackBerry 10 device starts after you insert the battery If you have information saved to your SIM card such as contact information save the data to the storage space on your previous device or your media card before you begin to switch devices If you have any usernames or passwords saved on your previous device such as your BlackBerry ID consider temporarily writing this informatio...

Page 36: ...s Tasks Music SMS messages Email account info Device Switch app must be installed on both devices Both devices must be connected to the same Wi Fi network Media card Music Pictures Videos Alarm settings BBM contacts BlackBerry Browser bookmarks and folders Text messages SMS and MMS Phone history Wireless connection profiles Removable media card Previous device must be running a version of BlackBer...

Page 37: ...r device data if your device is lost stolen or corrupted by an unforeseen issue Note If your device is activated on an Enterprise Mobility Management solution from BlackBerry contact your administrator to verify if you are able to back up and restore your device data See which version of device software is installed on your previous device If you re switching from a BlackBerry device to see which ...

Page 38: ...device you can reinstall apps that you downloaded on your previous device from the BlackBerry World storefront if a version of that app exists for your new device Find your BlackBerry ID on your old device If you previously created a BlackBerry ID and are switching to a new BlackBerry device it s important to sign in using your existing BlackBerry ID because many of your apps and settings are asso...

Page 39: ... Fi network 3 To transfer your data complete instructions on the screen Note Only data saved locally on your device storage space is transferred Any data that is wirelessly backed up or synchronized with an online account isn t transferred to your new device To transfer data synchronized with an online account add the account to your device Also any information saved to your media card isn t trans...

Page 40: ...ia Card Save Data 3 Complete the instructions on the screen 4 When the backup is complete remove the media card from your previous device and insert it into your BlackBerry 10 device 5 On your BlackBerry 10 device on the home screen tap 6 Complete the instructions on the screen Transfer contact info using a SIM card Your BlackBerry Classic device uses a nano SIM card As such this device transfer m...

Page 41: ...ou used a media card in your old device move it to your new device Also consider doing the following Security wipe your previous device to delete all of your data Download apps from the BlackBerry World storefront Explore the Help app on your new device and discover tips and tricks For information about returning your previous BlackBerry device for recycling and safe disposal visit www blackberry ...

Page 42: ...e items that you want to delete 4 Type blackberry 5 Tap Wipe Data Wipe the data on devices running BlackBerry 10 OS 1 On your previous device swipe down from the top of the screen 2 Tap Settings 3 Tap Security and Privacy Security Wipe 4 Type blackberry 5 Tap Delete Data If you re planning to give away or recycle your device remember to also remove your SIM card and media card Download your apps f...

Page 43: ...asks in the BlackBerry Remember app Transfer apps by downloading them from the BlackBerry World storefront I can t transfer items using my media card Try any of the following Back up items from your media card to another source such as your BlackBerry device built in media storage or your desktop computer Format your media card or purchase a new media card Save the items that you backed up to the ...

Page 44: ...ckBerry ID you receive an email message that allows you to confirm the email address that you use as your BlackBerry ID If you forget your BlackBerry ID password you can reset it easily if you confirmed the email address that you use as your BlackBerry ID username If you didn t confirm the email address that you use as your BlackBerry ID username when you created your BlackBerry ID you can receive...

Page 45: ...y Applications BlackBerry ID Click Device BlackBerry ID Click BlackBerry ID How do I reset my lost or forgotten BlackBerry ID password You can have the instructions about resetting your BlackBerry ID password sent to the email address that you use as your BlackBerry ID username For security reasons your BlackBerry ID password can t be reset for you Do one of the following To reset your password on...

Page 46: ...call and move a call to BBM Video Phone icons Incoming calls Icon Description Send a message with the Reply Now feature Silence the ring tone During a call Icon Description Turn on the speakerphone Mute a call Take notes during a call Start a conference call Show the dial pad Merge calls to start a conference call Split a conference call into multiple calls Move a call to BBM Video User Guide Phon...

Page 47: ...ap a contact 3 If you have multiple phone numbers for a contact tap the number that you want to call For example tap Home or Mobile Answer or decline a call Do one of the following To answer a call press To decline a call press Use Reply Now to send a message to a caller You never have to excuse yourself from a meeting or conversation to answer the phone again With the Reply Now feature you can se...

Page 48: ... a call While on a call you can take notes that are saved as entries in BlackBerry Remember Tip You can turn on the speakerphone before taking notes so that your hands are free to use the keyboard 1 While on a call tap 2 Type your notes and include information such as a title due date and tags 3 Tap Save Answering calls automatically You can set up your BlackBerry device to automatically answer ca...

Page 49: ...ou re talking to by moving a call to BBM Video To move a phone call to BBM Video the person you re talking to must have access to BBM Video as well If you try to start a BBM Video chat with someone who isn t a BBM contact you are asked to add the person to BBM before you start your BBM Video chat While on a call tap Start a conference call 1 While on a call make or answer another call 2 To merge t...

Page 50: ...ce call and keep them in a separate call tap Add a contact or number to your speed dial list There are two different speed dial lists that you can add contacts or numbers to You can add a total of 12 contacts or numbers to the speed dial list at the top of the Calls screen You can also add contacts or numbers to the keyboard speed dial list so that you can dial a number by pressing and holding a s...

Page 51: ...creen 2 Tap Settings Shortcuts and Speed Dial 3 Touch and hold a speed dial contact 4 Tap Hide your speed dial list on the Calls screen 1 In the Phone app tap 2 Swipe down from the top of the screen 3 Tap Call waiting call forwarding and call blocking How do I block calls When you block calls you can stop all incoming or outgoing calls and prevent all incoming or all outgoing calls when roaming Co...

Page 52: ... under a switch and type a number Phone options Turn on Priority Calling If you have multiple phone lines you can make calls with the phone line you want using the Priority Calling feature With Priority Calling you can assign a phone line or app to use when you make calls 1 In the Phone app swipe down from the top of the screen 2 Tap Priority Calling 3 Turn on the Use Priority Calling switch To ch...

Page 53: ...all so that you don t have to dial the country code or area code when you make a call within your own country or area code 1 In the Phone app swipe down from the top of the screen 2 Tap Smart Dialing To change the default country code tap Country Code Tap a country To change the default area code in the Area Code field type an area code Tap any of the drop down lists to change other smart dialing ...

Page 54: ... or phone number tap Find your own phone number 1 In the Phone app tap 2 Anywhere on the screen touch and slide your finger down Your phone number appears at the top of the screen Tip To include your own phone number in a message to someone in an email a BBM message or a text message type mynumber followed by the space bar Troubleshooting Phone I can t put a call on hold to answer an incoming call...

Page 55: ...ike the volume level and ringtone You can also add your own notification profiles and customize the settings Customized app notifications You can set customized notification settings for apps within a specific profile App level customizations are set on a per profile basis meaning you can set different notification settings for the same app App customizations override the settings for notification...

Page 56: ... default notification profiles on your BlackBerry device you can also add your own profiles to your device 1 On the home screen swipe down from the top of the screen 2 Tap Settings Notifications 3 Tap 4 In the Enter profile name field enter a name for the profile 5 Tap OK 6 Change the Volume Sound Vibrate Notify During Calls Instant Previews or LED settings 7 If necessary to set customized app not...

Page 57: ...r earlier are now available on your BlackBerry 10 device 1 On the home screen swipe down from the top of the screen 2 Tap Settings Notifications 3 In the Ringtone drop down list tap a ringtone Change the volume of your notifications 1 On the home screen swipe down from the top of the screen 2 Tap Settings Notifications 3 To adjust the volume of your notifications move the slider back and forth How...

Page 58: ...settings Note If you set any of the drop down lists to Profile Setting the sound tone vibrate or LED settings reflect what is set in the active profile If you make any changes to the drop down lists these changes override the settings in the active profile Contacts that you set customized notifications for are listed on the Contact Notifications screen Customize notifications for an app You can se...

Page 59: ...messages Level 1 notifications override the notification settings set for all profiles Note To change the notification settings for Level 1 alerts in the BlackBerry Priority Hub settings you need to first add a rule In the BlackBerry Hub tap Tap Priority Hub Enter the rule details and select the Enable Level 1 Alert check box 1 On the home screen swipe down from the top of the screen 2 Tap Setting...

Page 60: ...thout leaving the app that you re currently in While you re responding to a preview incoming messages outside of the current conversation aren t displayed as Instant Previews notifications 1 To respond to Instant Previews tap 2 Press any key on the keyboard 3 Type your message 4 Press About Lock Screen Notifications You can use the Lock Screen Notifications feature to view the first few lines of y...

Page 61: ...ation in Lock Screen Notifications and to hide the subject and message content 1 On the home screen swipe down from the top of the screen 2 Tap Settings Security and Privacy Lock Screen 3 Turn on the Show Sender Only switch Troubleshooting Notifications and ringtones If the notifications and ringtones on your BlackBerry device aren t functioning in the way that you expect them to consult the follo...

Page 62: ...vice Depending on the features your service provider supports your voicemail messages can be automatically downloaded to your device and you can pause fast forward or rewind the voicemail message as you listen to it You can also forward a voicemail message send a reply to the person who left you a voicemail message or delete a voicemail message from within the Phone app or the BlackBerry Hub Your ...

Page 63: ... a voicemail message 2 Tap Save Change your visual voicemail greeting Your voicemail greeting is the outgoing message that a caller hears before leaving a voicemail message Depending on your wireless service provider this feature might not be supported 1 In the Phone app swipe down from the top of the screen 2 Tap 3 Tap Change Voicemail Greeting 4 In the Greeting drop down list do one of the follo...

Page 64: ...swipe down from the top of the screen 2 Tap 3 Clear the International Roaming check box Deactivate visual voicemail on your device If you deactivate your visual voicemail service on your BlackBerry device you must contact your wireless service provider to reactivate it Depending on your wireless service provider this feature might not be supported 1 In the Phone app swipe down from the top of the ...

Page 65: ...all from the BlackBerry Hub If you add a Twitter account you can compose tweets stay up to date on your mentions and send direct messages And if you add a LinkedIn account you can accept invitations to connect with business contacts send messages to your connections and update your LinkedIn status BBM and instant messaging After you add instant messaging apps to your device you can access your cha...

Page 66: ... Reply to a message Press R Reply all to a message Press L Forward a message Press F Flag a message Press W File a message Press I Setting up and managing accounts You can add email accounts social networking accounts such as Facebook Twitter and LinkedIn or even an Evernote account to your device Set up email or other types of accounts on your device 1 On the home screen swipe down from the top o...

Page 67: ...riends birthdays in the Birthday Reminders drop down list tap a reminder option 3 Tap Done If necessary tap Authorize Setting up work accounts Add a work account supported by an EMM solution from BlackBerry If your organization uses an EMM solution from BlackBerry you can add your work account to your device and take advantage of features like BlackBerry Balance If your organization hasn t upgrade...

Page 68: ...VPN switch To change how far back in time your device syncs messages in the Sync Timeframe drop down list tap an option 3 Tap Next Tip When you flag an email message in your Microsoft Exchange ActiveSync account it is also flagged in the Remember app Add an IBM Notes Traveler email account Make sure you know the following from your administrator or email service provider Your username and work net...

Page 69: ...ion To change the amount of time that messages can be retrieved on your device in the Sync Timeframe drop down list tap an option 3 Tap Done Add a CalDAV or CardDAV account Make sure you know the following information Your username and password The email address associated with the account The server address for the account You can add a CalDAV or CardDAV account to sync calendar events or contact...

Page 70: ... the screen Tap Settings Accounts Tap the type of account that you want to add You might need to get additional information about your account from your administrator or email service provider If you re trying to add a work account supported by an EMM solution from BlackBerry make sure that you have an activation password from your administrator If you re trying to add an email account supported b...

Page 71: ...ions in the Hub view in the BlackBerry Hub Or you can view messages for a specific account type or message type You can search for a specific message or customize your view so that you see only the messages and notifications that are important to you Navigate your list of messages and notifications In the BlackBerry Hub touch and hold a date bar To go to messages and notifications for the next day...

Page 72: ...t and more tap Filter your search in the BlackBerry Hub 1 In the BlackBerry Hub tap 2 Leave the Search field empty Tap 3 Tap Priority Unread Flagged Received or Attachment 4 Tap again To see all of your messages again tap Cancel at the top of the screen Tip You can also find your flagged messages in BlackBerry Remember in the Flagged Messages task list Viewing important messages with the BlackBerr...

Page 73: ...future 1 In the BlackBerry Hub touch and hold a message To add a message to the BlackBerry Priority Hub tap To remove a message from the BlackBerry Priority Hub tap 2 In the dialog box choose a reason why the message is or isn t important 3 Tap OK Change the types of messages that are marked as priority By default if you start a conversation if the sender of a message has the same last name as you...

Page 74: ...s by a custom ring tone The BlackBerry Hub displays Level 1 messages in red To change your settings for Level 1 alert notifications tap Level 1 Alerts Notification Settings Turn off the BlackBerry Priority Hub 1 In the BlackBerry Hub tap Priority Hub 2 Turn off the Priority Hub switch View attachments sent to you You can quickly find and view the files sent to you and avoid searching through your ...

Page 75: ...ges depending on your wireless service plan and the accounts that you added to your BlackBerry device When you tap Compose the BlackBerry Hub suggests message types based on the messages you commonly compose 1 In the BlackBerry Hub tap 2 Tap a message type 3 Add or choose a recipient for your message For email type a contact name or an email address in the To field You can tap suggested contacts t...

Page 76: ...tap a size Tap Send Add a BCC recipient to an email 1 While composing a message tap 2 Type a contact name or email address Send an email or a meeting invitation when composing another message When you compose an email you can also send a meeting invitation to a recipient or send a separate email 1 While composing a message touch and hold a name in the To CC or BCC field 2 Do one of the following T...

Page 77: ...N message 2 Tap Managing messages Stay organized by managing your messages in the BlackBerry Hub You can file messages flag important messages or save draft messages for later Delete a message In the BlackBerry Hub do any of the following To delete a single message touch and hold the message Tap To delete more than one message touch and hold a message Tap Tap the other messages you want to delete ...

Page 78: ...he folder Tap Type a new name for the folder Tap OK To delete a folder touch and hold the folder Tap Keep all email from a folder on your device If you use a desktop email application like Microsoft Outlook to file email into folders your BlackBerry device doesn t automatically download copies of that email You can have filed email readily available on your device by syncing an email folder 1 In t...

Page 79: ...te or flag an email message 1 In the BlackBerry Hub in the upper right corner of the screen tap 2 Do any of the following To delete a message tap To file a message tap and choose a folder To flag a message tap To mark a message as read tap To reply to a text message or a BBM message tap Customize BlackBerry Hub Instant Actions for email messages By default with BlackBerry Hub Instant Actions you c...

Page 80: ...ou encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message If you use a work account that supports PGP protected messages you can digitally sign encrypt or sign and encrypt messages using PGP protection You need to store the recipient s public key on your BlackBerry device to send encrypted email messages You need...

Page 81: ...You need to store the recipient s public key on your BlackBerry device to send encrypted email messages You need to store your private key on your device to send digitally signed email messages Your device supports keys in the following formats and file name extensions PEM pem cer ASC asc 1 Open a work email message with a PGP key attachment 2 Tap 3 Tap Import or Import All 4 If necessary enter th...

Page 82: ...email applications that support encryption can open 1 In the BlackBerry Hub tap Secure Email 2 Do any of the following To turn on S MIME protected messaging tap the S MIME tab Turn on the S MIME switch To turn on NNE protected messaging if necessary tap the NNE tab Turn on the NNE switch To change the preferred method of encoding to use for messages you send select an option in the Default Encodin...

Page 83: ...led verification A certificate is attached to the email Multiple certificates are attached to the email A PGP key is attached to the email The certificate chain is trusted or the certificate status is good There is an error with the certificate chain or the certificate status The certificate status is being determined The certificate chain is expired The certificate chain has been revoked Navigati...

Page 84: ... back to the left and down Tip Try not to touch the trackpad when you swipe up to unlock the screen The area directly above the trackpad is desensitized so you don t accidentally minimize an app when you scroll using the trackpad Peek at your messages and notifications while you re composing or viewing a message In a message slowly slide your finger from the left edge of the message to the right C...

Page 85: ...ssage in the list 3 To open the highlighted message release your finger Check your upcoming events from the BlackBerry Hub You can check your agenda in the BlackBerry Calendar app but if you re already in the BlackBerry Hub just stay where you are At the top of your list of messages and notifications where today s date appears slowly drag down Your upcoming events start to appear The more you drag...

Page 86: ...d a contact from the BlackBerry Hub 1 In the BlackBerry Hub touch and hold a message 2 Tap To add the contact to an existing contact entry for example to add a new email address for a contact tap a contact from the list To add the contact as a new contact tap 3 Tap Save Refresh your list of messages If you added an email account that doesn t support push messaging services you can refresh the Blac...

Page 87: ...urn on the Send Automatic Replies Outside of the Organization switch If you want the message in your external out of office replies to be something different from your internal out of office replies enter a message in the Reply with field Add a signature to an email account 1 In the BlackBerry Hub tap Email Accounts 2 Tap an email account 3 Turn on the Auto Signature switch 4 Type your signature i...

Page 88: ...erry Hub shows your sent messages or filed messages how you view message threads and how the date appears at the top of your list of messages and notifications You can also change how the senders names are displayed whether pictures are automatically downloaded and more 1 In the BlackBerry Hub tap Display and Actions 2 Change your settings For example change any of the following settings To view m...

Page 89: ...creen tap and tap a contact name Change the order of accounts in the BlackBerry Hub You can change the order in which the BlackBerry Hub displays the accounts in the Account Tab For example you can move your favorite accounts or the accounts that you use most frequently to the top of the list 1 In the BlackBerry Hub tap Hub Management 2 Tap 3 Touch and hold an account then slide your finger up or ...

Page 90: ... on the Confirm Delivery switch or the Confirm Read switch To allow other devices to see when you receive or read a text message with an attachment under MMS turn on the Allow Delivery Confirmation switch or the Allow Read Confirmation switch To block unwanted MMS messages under MMS turn on the Reject Anonymous Messages switch or the Reject Advertisements switch To stop receiving MMS messages whil...

Page 91: ... the BlackBerry Hub tap 2 Tap Facebook Twitter or LinkedIn 3 Tap 4 Type your status 5 Tap Post Tweet or Send Make a phone call from the BlackBerry Hub 1 Tap Calls 2 Tap About public warning messages Public warning systems are used to send alert messages to users with enabled mobile devices Public warning messages are text messages that alert users of possible threats to safety in their area Messag...

Page 92: ...cted to a mobile network check that data services are turned on On the home screen swipe down from the top of the screen Tap Networks and Connections Mobile Network Make sure the Data Services switch is turned on I can only see email for the last 30 days For some types of email accounts by default your BlackBerry device initially syncs email for the past 30 days To change this setting on the home ...

Page 93: ...o text messages Contact your service provider for more information BBM With BBM you can chat and share in real time with your BBM contacts and know when someone has read your message Type talk or post You decide the best way to communicate with people in BBM For more information see the BBM User Guide Facebook You can use the Facebook for BlackBerry devices app to stay connected with your friends ...

Page 94: ...e provider supports joyn within the Contacts app or the Phone app the icon appears beside contacts who are using joyn so that you can easily find other users joyn for BlackBerry 10 might not be available on your device depending on your wireless service provider For information about fees or conditions that might apply when using this application contact your wireless service provider Start a joyn...

Page 95: ... to call Tip During the call tap to start a chat or a video share or share a file Start a joyn video share Before you can share a video or start chatting over video you need to call a joyn contact The contact must have a device that supports video During a call in the Phone app tap Tip During the video share tap to start a chat or share a file Send a file to a joyn contact You can send different t...

Page 96: ...ub tap 2 Tap joyn 3 Tap Blocked users 4 Type the phone number or name of the joyn contact you want to block To unblock a contact tap Unblock beside the contact s name Turn on joyn while roaming Check with your wireless service provider to find out what roaming fees or charges might apply If you re travelling you can keep using joyn while roaming 1 In the BlackBerry Hub tap 2 Tap joyn 3 Set the Ena...

Page 97: ...volume Changing the volume while you listen to your music won t change the volume of your notifications Supported audio and video file extensions formats and codecs Depending on your BlackBerry device model and wireless network some file extensions formats and codecs might not be supported File extension Supported video codec s Supported audio codec s 3GP H 263 H 264 MPEG 4 AAC AMR 3G2 H 263 H 264...

Page 98: ...AV PCM GSM WMA WMA 9 WMA 10 For information about media file extensions formats and codecs for your device visit www blackberry com docs smartphones and click Smartphones BlackBerry Smartphones Supported Media Troubleshooting Media I can t open a media file Make sure that the file is in a format that your BlackBerry device supports Camera The Camera might not be available depending on your BlackBe...

Page 99: ...Access more options like flash shooting modes settings and more Taking pictures and recording videos Take a picture Your BlackBerry device analyzes the current lighting conditions and suggests the scene or mode best suited to those conditions To accept the suggestion tap the suggestion at the top of the screen 1 Open the Camera app To zoom in or zoom out slide your fingers apart or together on the...

Page 100: ...on your BlackBerry device is turned on When you take a picture and the camera detects faces the faces are automatically brought into focus 1 To turn off the Face Detection feature in the Camera app tap Settings 2 Turn off the Face Detection switch Set the timer to take a picture In Normal and Time Shift modes you can use the timer on your BlackBerry device to delay taking a picture for 3 seconds o...

Page 101: ...ing you to take videos in different conditions For example you can set the camera to record 720p at 60 fps to capture fast moving objects 1 In the Camera app tap Settings 2 Tap the Video Size Rear Camera drop down list 3 Tap an option Take a panoramic picture The panoramic feature on your BlackBerry device takes multiple pictures and seamlessly combines them into one picture This shooting mode wor...

Page 102: ...u took the picture You can fix that by swapping in different expressions for any person until everybody is picture perfect You can also save the Time Shift pictures you take and edit them later Take the best picture possible using Time Shift mode 1 In the Camera app tap 2 To take the picture tap Hold the camera steady until the picture appears 3 Do one of the following Move the slider at the botto...

Page 103: ...ice you can change the scene mode the shooting mode choose whether you use your flash switch between the front camera and rear camera change the ratio and more 1 Tap 2 Tap the setting that you want to change Shooting modes Shooting modes change the way that the camera takes pictures and records videos For example you can use Burst mode to take multiple pictures quickly Icon Description Normal This...

Page 104: ...second delay before the camera takes the picture Scene modes Scene modes are designed to improve the quality of the picture or video by changing settings such as contrast brightness and so on Icon Description Auto This mode is the most common mode and is available for the camera video camera and Time Shift mode Use Auto mode to capture a wide variety of everyday scenes Action This mode is availabl...

Page 105: ...turned on but to stop receiving suggestions you can turn the feature off 1 In the Camera app tap Settings 2 Turn off the Auto Suggest switch Changing the camera settings You can change your camera settings such as turning on grid lines setting where you want to save your pictures and videos to and more Save media files to your built in media storage By default your BlackBerry device is set to save...

Page 106: ...ag Pictures switch Troubleshooting Camera If you are having trouble using the camera on your BlackBerry device you can consult the troubleshooting topics included below I can t turn on the flash or use the video light Try the following actions There might not be enough battery power left to use the flash or video light Charge your BlackBerry device and try again The flash might still be charging W...

Page 107: ...en the boxes on the screen are aligned Panoramic mode works best when used to take pictures of scenery with a lot of visual details in the background Panoramic mode doesn t work well on monochromic scenes or backgrounds like white walls Pictures You can use the Pictures app to organize the pictures you take with and add to your BlackBerry device You can also edit share and display your pictures Au...

Page 108: ... picture editor to turn a picture into a masterpiece The picture editor offers many tools to enhance your pictures as well as adding unique touches to make your pictures stand out from the rest You can also use the picture editor to reduce red eye increase the contrast of your picture make it look like a cartoon and much more Tip When you edit a picture to see more editing options swipe on the vis...

Page 109: ...iting option a second time Add a filter to a picture Use the filters in the picture editor to add a fun finishing touch to your pictures You can add filters such as antique sepia 60s cartoon sketch and more 1 In the Pictures app touch and hold the picture that you want to change 2 Tap 3 Tap an editing option 4 When you re done editing your picture do one of the following To save your changes tap S...

Page 110: ...es that your BlackBerry device generates Turning on geotagging and adding your home address helps your device group pictures and videos together in a logical way For example when you turn on geotagging your device can generate stories based on where pictures and videos were taken 1 In the Pictures app swipe down from the top of the screen Tap 2 Do any of the following To add geotags to your pictur...

Page 111: ...story Tip You can add multiple pictures to a story at the same time by tapping Tap the pictures that you want to use Tap Hide a picture from view If you have pictures on your BlackBerry device that you don t want people to see you can hide those pictures from view 1 In the Pictures app tap the picture that you want to hide from view 2 Tap Note The picture is now marked to be hidden and is visible ...

Page 112: ... to zoom in on To zoom out on the map double tap the map 3 To view pictures do one of the following To view all of the pictures taken in a specific location on the map tap To view all of the pictures taken in the visible area of the map on the screen tap To search for a location to move the map view to tap In the search field enter an address or descriptive word such as coffee or hospital Tap a se...

Page 113: ...ategory that you can think of 1 In the Pictures app touch and hold a picture 2 Tap 3 Tap 4 In the Location drop down list tap the location that you want to save the album to 5 If necessary in the Enter album name field enter a name for the album 6 Tap Move Set how pictures are organized in albums 1 In the Pictures app swipe down from the top of the screen Tap 2 In the Sort items in Albums drop dow...

Page 114: ... so that you can quickly access them Pictures added to the Favorites screen are also used in the automatic stories that your BlackBerry device generates 1 In the Pictures app touch and hold a picture 2 Tap Tip You can add multiple pictures to the Favorites screen at the same time by tapping Tap the pictures that you want to add Tap To delete a picture from the Favorites screen in the Pictures app ...

Page 115: ...enerated by your BlackBerry device These automatic playlists include the music you last played recently added music and music organized by year and decade View all of the songs that you have added to the Favorites screen Play a song or play all of your music Shuffle your music To stop shuffling your music tap the Shuffle icon again Repeat the song currently playing or repeat all To stop repeating ...

Page 116: ...n 4 To view the album details for any of the songs listed touch and hold a song Tap Creating playlists and organizing your music In the Music app on the Playlists screen you can create and listen to your own playlists or play the collections of songs that your BlackBerry device gathers for you In each playlist and collection you can see which artists and albums are featured Create a playlist 1 In ...

Page 117: ...add music to the playlist tap Beside the song artist or album that you want to add tap To delete a song from the playlist beside the song that you want to delete tap To change the song order in the playlist drag the song to where you want it to go in the playlist 3 Tap Add a song to the Favorites screen 1 In the Music app touch and hold a song 2 Tap 3 To view the songs that you added to the Favori...

Page 118: ...Tap Off Set the audio in the Music app You can set whether your music plays on the speaker headset or handset on your BlackBerry device 1 In the Music app tap a song 2 Tap 3 Tap an audio option View song properties In the Music app you can view the properties for a song including the file type size location and more In the Music app when a song is playing tap Turn on Music Shortcuts If you want to...

Page 119: ...is in a format that your BlackBerry device supports Videos You can use the Videos app on your BlackBerry device to play edit organize and display your videos Videos icons Icon Description View all of your videos organized by the date that they were recorded View your videos organized into albums View all of the videos that you added to the Favorites screen This icon appears in the corner of the th...

Page 120: ...re done rotating your video do one of the following To save your changes tap Save To discard your changes tap Change the length of a video 1 In the Videos app touch and hold the video that you want to change 2 Tap 3 Touch and hold the paddle icons and slide your finger until your video is the length that you want The section of video that plays for the length of time between the paddle icons is th...

Page 121: ...ur finger until the section of the video that you want to slow down is in between the paddle icons 5 When you re done editing the video do one of the following To save your changes tap Save To discard your changes tap Add filters to a video You can use the video editor on your BlackBerry device to add filters to your video to change the appearance Some options include black and white vintage and a...

Page 122: ...eos and albums In the Videos app on your BlackBerry device you can create albums to organize your videos Create a video album You can use albums to organize your videos based on events people dates or any other category that you can think of 1 In the Videos app touch and hold a video 2 Tap 3 Tap 4 In the Location drop down list tap the location that you want to save the album to 5 If necessary in ...

Page 123: ...u want your videos to play in a continuous loop you can turn on the repeat function in the Videos app When this feature is turned on all of the videos that you watch play in a continuous loop not just the video that was playing when you turned on repeat 1 When a video is playing tap the screen 2 Tap To turn off the repeat feature when a video is playing tap the screen Tap Turn on the equalizer in ...

Page 124: ...tles and credits that you want to appear in your story Tap Done 5 Tap a theme 6 To preview the story that you created tap the story Tip If you chose an album to select pictures and videos from you can tap to go back and add pictures and videos from another album Editing stories in BlackBerry Story Maker You can edit your stories using options such as themes reordering media changing titles and mor...

Page 125: ...ctures and videos appear in stories in BlackBerry Story Maker 1 In BlackBerry Story Maker tap a story 2 While the story is playing tap the screen 3 Tap 4 Tap the picture or video that you want to edit 5 Tap 6 Make your changes Tap Save 7 Tap Done Change the music or titles in a story 1 In BlackBerry Story Maker tap a story 2 While the story is playing tap the screen 3 Do one of the following To ch...

Page 126: ...hout interrupting the saving process Change your BlackBerry Story Maker settings 1 In BlackBerry Story Maker swipe down from the top of the screen 2 Tap To change the resolution that stories are saved in turn on or turn off the Save in 1080p Resolution switch To change the location where stories are saved to turn on or turn off the Save to Media Card switch Change your story settings 1 In BlackBer...

Page 127: ...automatically play or view a file on a selected DLNA Certified device Media Sharing In the Media Sharing settings if you selected a DLNA Certified device or a Miracast device to share media files with the device that you selected will be able to wirelessly access your media files Tip For more information about DLNA Certified devices visit www dlna org Play or view your media file on a DLNA Certifi...

Page 128: ...ng for each type of media file that you want to share To grant access to devices so that they can access your media files tap Devices Select the checkbox beside each device that you want to grant access to About FM Radio You can use the FM Radio in the Music app on your BlackBerry device to tune in to frequencies that broadcast FM stations and listen to all of your favorite FM stations To use the ...

Page 129: ...he sound is coming from tap Select a type of speaker To change the volume press the Volume up or the Volume down key Note If you close the Music app while listening to the radio the radio stops playing Add a radio station to your Favorites To mark a radio station as a favorite do one of the following When a station is playing beside the station numbers tap On the FM Radio screen under Local Statio...

Page 130: ...cal Stations touch and hold a station Tap On the FM Radio screen touch and hold a station with a star icon in the upper right corner Tap When one of your favorite stations is playing next to the station number tap User Guide Media 130 ...

Page 131: ... and tap Done Customize your Quick Settings The settings menu that you access by swiping down from the top of the screen is designed to show the settings you use most often You can choose which settings appear as well as their positions so that you can quickly get to the settings that are most important to you Quickly put your BlackBerry device into airplane mode or bedside mode turn off your alar...

Page 132: ... Customize audio and visual notifications for specific apps Main Volume Adjust the overall volume on your device Assign shortcuts for the volume keys Turn on audio boost for use with your headphones Accounts Add or change social networking and email accounts Access advanced setup options such as IMAP and POP BlackBerry Hub Manage email settings and messages Manage text messaging settings View rece...

Page 133: ...uage region and measurement system Mute BlackBerry Keyboard sounds BlackBerry Assistant Set options for device search voice feedback and voice interactions BlackBerry Balance if available Create or change a work space password Delete only your work space and data from your device and leave your personal data intact Device Connections Turn on connections to BlackBerry Blend and BlackBerry Link Set ...

Page 134: ...View the current software version running on your device Check for software updates Storage and Access View available storage space on your device and media card Set up access to the files stored on your device including USB connections Wi Fi file sharing and password protection for sharing files Format your media card and delete data from your media card Location Services Choose whether apps can ...

Page 135: ...ce software Maintaining a current backup file on your computer might allow you to recover device data if your BlackBerry device is lost stolen or corrupted Note If you have pictures videos and other data saved to your device storage space save it to your media card or create a device backup file on your computer to make sure that you don t lose the data 1 On the home screen swipe down from the top...

Page 136: ...ON You can t stop the process of restoring your device to its default settings after it starts If you reset your device the process continues after the device restarts 1 On your computer open BlackBerry Link 2 Connect your device to your computer using a USB cable 3 At the side of the BlackBerry Link window click your device 4 Do one of the following On a Windows computer click Back Up Restore Cli...

Page 137: ...e press and hold the Power Lock key on the top of your device Tap To reset your device press and hold the Power Lock key for ten seconds Charge your device Before you start using your BlackBerry device you should charge it because the battery that came with your device isn t fully charged Charge your device using the charger provided by BlackBerry in the box that your device came in You can also c...

Page 138: ...ery power level for an extended period of time If your device has a removable battery and you aren t using your device for more than a few days partially charge the battery You can then remove the battery and store it in a dry place at room temperature to conserve battery power Battery and charging icons The battery power level icons appear at the top of the home screen on your BlackBerry device I...

Page 139: ...f the screen The battery percentage appears in the upper left corner of the screen Monitor the battery life memory usage CPU usage and storage space on your device You can check how much battery time and power you have remaining how much device memory is being used and how much storage space is available You can also monitor which apps and services are using the most battery power device memory st...

Page 140: ...p You can also delete some apps permanently from the Device Monitor screen Some apps must be installed and open at all times so they can t be closed or deleted 1 On the home screen swipe down from the top of the screen 2 Tap Settings App Manager Device Monitor 3 Tap an app 4 Do one of the following To close the app tap To permanently delete the app tap LED and battery notifications A solid red LED...

Page 141: ...n Battery Saving Mode turns on automatically and choose some of the settings that are adjusted when Battery Saving Mode turns on 1 On the home screen swipe down from the top of the screen 2 Tap Settings Battery Saving Mode 3 Do any of the following To set the power level that your battery must reach before Battery Saving Mode turns on automatically drag the slider at the top of the screen left or ...

Page 142: ...To decrease the device volume use the volume keys on the right side of your device To adjust other volume settings such as application volume or notifications on the home screen swipe down from the top of the screen Tap Settings Main Volume or Notifications Close apps Increase how long a single charge lasts by closing any apps or features that you finished using so that they aren t continuously ru...

Page 143: ...ts clean and charge it regularly Avoid leaving your device turned off with a low battery power level for an extended time Device and battery safety You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device model If you use any other battery you might invalidate any warranty provided with your device CAUTION There is a risk of explosion if the battery ...

Page 144: ...down list tap Legal 4 Tap a link Connections Connect your BlackBerry device to a mobile network or Wi Fi network to browse websites check your messages use location services and much more You can also connect your device to a mobile hotspot in a public place pair your device with your car using Bluetooth technology or use Internet tethering to connect to other Wi Fi enabled devices NFC lets you sh...

Page 145: ...er to try to maintain the connection Your device is connected to the network type shown and can access all of the features of your mobile network plan Your device is connected to the network type shown but the network functionality is limited You re likely able to make a phone call but not able to access the Internet or view email messages You have no mobile network coverage Your device is roaming...

Page 146: ...ice and how it interacts with other devices Take a look at the list of connections to learn about the different types of connections some tips for when to use each connection and maybe learn a few things you didn t know you could do Network connections Mobile network A mobile network connection allows your BlackBerry device to make calls and if you have a data plan use data services such as Intern...

Page 147: ...nnect your BlackBerry device to the other device Bluetooth technology Bluetooth wireless technology allows you to create a direct connection between your BlackBerry device and another Bluetooth enabled device Although you can transfer files over a Bluetooth connection because of its ability to stream content Bluetooth connections are more commonly used for actions such as playing the music on your...

Page 148: ...e or in a hospital you need to turn off all the connections on your BlackBerry device Airplane mode lets you quickly turn off your connections and when you re done using airplane mode turning off airplane mode restores the connections that were previously turned on 1 On the home screen swipe down from the top of the screen 2 Tap Settings 3 Turn on the Airplane Mode switch Mobile network A mobile n...

Page 149: ...he fields If you don t have the required information contact your service provider To reset the default APN settings tap Connect to your VPN automatically You can set your BlackBerry device to automatically connect to a virtual private network VPN whenever you have mobile network coverage 1 On the home screen swipe down from the top of the screen 2 Tap Settings Networks and Connections VPN 3 Tap 4...

Page 150: ... with attachments and browser service on your BlackBerry device so that only the phone and basic text messaging are available Turning off data services while roaming might prevent you from receiving additional roaming charges For more information contact your wireless service provider 1 On the home screen swipe down from the top of the screen 2 Tap Settings Networks and Connections Mobile Network ...

Page 151: ... normally connects to a CDMA network and your device supports international roaming check that your device is in roaming mode and that your SIM card is correctly inserted into your device Contact your service provider to check whether your device is network locked If your device is network locked your device can make a mobile network connection only with your current service provider Ask your serv...

Page 152: ...the network 4 Select the network s security type and specify any additional information For what information you should specify you can speak to your administrator or the person who manages the Wi Fi network 5 Tap Connect Change the priority of a saved Wi Fi network You can save multiple Wi Fi network profiles on your BlackBerry device such as your home Wi Fi network your work Wi Fi network and ev...

Page 153: ...at the Wi Fi switch is on 4 Tap 5 Tap a network To disable the network turn off the Enable Connections switch To re enable the network turn on the Enable Connections switch Wi Fi network settings Usually you don t need to change your settings for a Wi Fi network however you might need to change your settings if you have trouble connecting or if you need to connect manually The settings that are av...

Page 154: ...ntly stronger If you want to connect to a dual band network using one band only choose the band you prefer Auto Obtain IP In most cases this switch should remain on but if you need to manually specify an IP address for your device you can turn off this switch and the option to enter an IP address appears Using Auto IP Select this check box if you want your device to assign itself an IP address aut...

Page 155: ... display adaptor or use an HDMI cable to connect your BlackBerry device to the other device 1 On the home screen swipe down from the top of the screen 2 Tap Settings Networks and Connections Wi Fi 3 If the Wi Fi switch is off turn on the switch 4 Tap Miracast Share Screen 5 Tap the device that you want to display your screen on To stop displaying your screen on the Wi Fi screen tap Miracast Discon...

Page 156: ...rk requires you to have a certificate on your device and the certificate has an expiration date If you switched Wi Fi networks manually try switching to another Wi Fi network If your email account is a work account your device might prevent connections to certain wireless access points For more information contact your administrator Still not connected OK try the following Check that the settings ...

Page 157: ...h switch When Bluetooth technology is on is blue and appears in the upper left corner of the screen To turn off Bluetooth technology turn off the Bluetooth switch Pair and connect with a Bluetooth enabled device Make sure that you turn on Bluetooth technology on the device that you want to connect to Before you can connect your BlackBerry device to another Bluetooth enabled device you must pair th...

Page 158: ...formation on an NFC tag 1 On the home screen swipe down from the top of the screen 2 Tap Settings Networks and Connections Bluetooth 3 If the Bluetooth switch is off turn in on 4 Tap and align the back of your BlackBerry device with an NFC tag To pair and connect the Bluetooth enabled device you want to connect to must scan the NFC tag Rename a paired or saved Bluetooth enabled device You can chan...

Page 159: ...pps and Media category in BlackBerry World The first time your device detects a Bluetooth connection with a Bluetooth enabled car your device prompts you to set the car as your car After you pair the device with your car the lock screen indicates that the device is connected to your car and displays the features that are available Turn off the My Car feature 1 On the home screen swipe down from th...

Page 160: ...that you allow your car to access the contact information on your device Set how Bluetooth enabled devices access your accounts You can allow Bluetooth enabled devices that support the Message Access Profile MAP to access messages in the accounts that are set up on your BlackBerry device Examples of Bluetooth enabled devices that support MAP include some car kits and some watches With some Bluetoo...

Page 161: ...ert Notification Service ANS This profile allows Bluetooth enabled devices to access notifications you receive on your device including information about the type of notification the sender of the notification and the number of new and unread notifications Audio Video Remote Control Profile AVRCP This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as a...

Page 162: ...lows a Bluetooth enabled car kit to notify you of new messages on your BlackBerry device This profile allows a car kit to access your messages and lets you read delete browse compose and send email and text messages from your car Next DST Change Service NDCS This service allows your device to share information about the next daylight savings time change with other Bluetooth enabled devices Object ...

Page 163: ...of time On the home screen swipe down from the top of the screen Tap Settings Networks and Connections Bluetooth In the Discoverable drop down list tap On or 2 Minutes If necessary enter your BlackBerry device password Start the pairing process according to the documentation that came with the device If the Bluetooth enabled device uses a battery connect the device to a power source and then try a...

Page 164: ...n to an NFC tag Some NFC apps are designed to simulate a physical card such as a credit card a public transit pass or an access badge If the app is open on your device just tap the back of your device to the NFC reader and go A few examples of what you can do using NFC apps include Pay for your morning coffee without taking out your wallet Pay for your bus or subway ride Gain access to your buildi...

Page 165: ...ompts you before sending or receiving files You can also set when your device can be used for doing things such as making credit card payments or providing access credentials to get into a building 1 On the home screen swipe down from the top of the screen 2 Tap Settings Networks and Connections NFC Remove or reset a default NFC app The NFC feature might not be available depending on your wireless...

Page 166: ... to NFC transactions that are handled by your SIM card USB connections You can use a USB cable to create a two way connection between your BlackBerry device and your computer When you connect your device to your computer using a USB cable you can charge your device When you connect your device to your computer using a USB cable your device appears as a mapped drive If you turn on the USB Mass Stor...

Page 167: ...r For example you can use this feature to map your device to a specific drive on your computer 1 On the home screen swipe down from the top of the screen 2 Tap Settings Networks and Connections USB 3 Turn on the Manual IP Address switch To edit the IP address tap the IP Address drop down list and change the IP address numbers Connect your device to a USB device To connect your BlackBerry device to...

Page 168: ...e connecting to the mobile hotspot with a Wi Fi enabled device is a lot like connecting to any regular router Before you use Mobile Hotspot mode read the latest safety and product information at www blackberry com docs smartphones Use Mobile Hotspot mode to share your Internet connection Before you turn on Mobile Hotspot mode check that your BlackBerry device s connection to the mobile network is ...

Page 169: ...r service plan or contact your wireless service provider If your wireless service plan supports the use of Mobile Hotspot mode while roaming on the Settings Networks and Connections Mobile Network settings screen check that the Data Services switch is on and the option in the Data services while roaming drop down list is set to On If you re using your device for work your organization might not al...

Page 170: ...er right corner of the home screen then your device is connected to the mobile network Check that your wireless service plan is set up to use Internet tethering If not you need to change your service plan before you can use Internet tethering If your wireless service plan supports Internet tethering while roaming on the Settings Networks and Connections Mobile Network settings screen check that th...

Page 171: ...heck After you set up your keyboard preferences learn how to cut copy and paste text and delete words If you turn on prediction you can select word suggestions that appear while you type You can also set up or change your display typing keyboard and voice input languages Use a keyboard shortcut key Some keys on the BlackBerry Keyboard have a shortcut for an action Press and hold the assigned key T...

Page 172: ...ersonal preferences Tip If you want to replace an existing shortcut for a specific key you can change the shortcut for that key instead of deleting the shortcut 1 On the home screen swipe down from the top of the screen 2 Tap Settings Shortcuts and Speed Dial 3 Tap and hold an existing keyboard shortcut 4 Tap Delete Create or change a keyboard shortcut You can add new shortcuts to BlackBerry Keybo...

Page 173: ...ilable accents depends on the active input language If you set multiple input languages the accents for the languages that can be predicted together appear for a letter For example when English French and German are set because their alphabets are similar you get accent options for all three languages 1 On the BlackBerry Keyboard press and hold the letter that you want to add the accent to 2 When ...

Page 174: ... a text field Press and press the number key Type a number in a number field Press the number key Turn on NUM lock Press and To turn off NUM lock press or Highlight a line of text Touch and hold the text Move your finger up or down on the screen Highlight text character by character Touch and hold the text Move your finger left or right on the screen to select each character Cut highlighted text T...

Page 175: ... using the BlackBerry Keyboard The BlackBerry Keyboard provides several ways to highlight and select text 1 Select text using one of the following methods On the screen touch and hold the word 2 To expand the text selection do one of the following To automatically select more text continue to touch and hold the text on the screen Your selection expands from a word to a sentence and from a sentence...

Page 176: ...nformation to try to predict what word you might type next and displays suggested words on the row of touch screen keys above the keyboard You can quickly select a suggested word by placing your finger on the keyboard under the word and flicking it up toward the screen Select a suggested word To use a word that appears above the BlackBerry Keyboard tap it to select it Spell check Turn on spell che...

Page 177: ...screen swipe down from the top of the screen 2 Tap Settings Language and Input Spell Check Edit Personal Dictionary To add a new word to your personal dictionary tap To edit a word that s already in your personal dictionary tap the word To delete a word from your personal dictionary tap Tap next to the word that you want to delete Creating custom text shortcuts The word substitution feature lets y...

Page 178: ...screen Change or delete a text shortcut 1 On the home screen swipe down from the top of the screen 2 Tap Settings Language and Input Prediction and Correction Word Substitution 3 In the Substitution List section tap a word substitution entry Typing using voice dication You can use voice dictation to type hands free instead of using your keyboard 1 To turn on voice dictation on the home screen swip...

Page 179: ... want to use to set your device s date format default currency and number format Change your input language Your input language is the language in which you type documents email messages and SMS or MMS text messages You can select up to three languages that you want to be able to type in The default language is the display language you chose Tip If you need to switch input languages often make sur...

Page 180: ...ther cases input methods provide you with gestures and key combinations for languages Some keyboard input methods are common to all supported languages such as word prediction or selecting accented characters by pressing and holding keys Typing in other languages You can set your BlackBerry device to recognize three different input languages when you type As you type your device makes predictions ...

Page 181: ...s are listed on the keyboard mapping guide Word prediction and flicking word suggestions up onto the screen if you have this feature turned on You can type alternate characters in two ways You can press and press a letter A second method is to press and hold the primary character Then select the alternate character from the options The Arabic language has many diacritics that you can add to charac...

Page 182: ...ess a letter Alternate characters are available for T I P L M or To type an alternate character double press the primary character To type an accented version of a character press and hold the primary character Then you can select the accented character Typing in Hebrew The Hebrew keyboard supports the following features Word prediction and flicking word suggestions up onto the screen if you have ...

Page 183: ... features The Thai language has more characters in the alphabet than there are keys on the keyboard As a result there is more than one native character on one key You can use the keyboard mapping guide that appears with the typing task to determine how to access the second and third characters on each key Word prediction and flicking word suggestions up onto the screen if you have this feature tur...

Page 184: ...the top of the screen 2 Tap Settings Display 3 In the Font Size drop down list tap the size of font that you want to use Set your wallpaper You can set a picture as your wallpaper You can also choose a picture to display when your device is locked that is different from your home screen wallpaper 1 Open a picture 2 Tap Wallpaper You can edit the picture by cropping adding filters and more 3 Tap Do...

Page 185: ...f the action bar 1 On the home screen swipe down from the top of the screen 2 Tap Settings Display 3 Turn off the Always Show Icon Labels switch Accessibility Your BlackBerry 10 device uses several well established accessibility aids for people with disabilities These aids include magnify mode hearing aid mode TTY support closed captions text size adjustment and the BlackBerry Screen Reader For mo...

Page 186: ...your computer 2 If necessary enter your device password Your device and media card appear as drives on your computer 3 Go to the files or folders that you want to copy 4 Drag and drop the files or folders Transfer files between your computer and device using a Wi Fi connection You must set a new storage access password each time that you turn on access to storage using a Wi Fi network Before files...

Page 187: ...kBerry device Using a media card can help to increase the performance and power efficiency of your device You might be able to move large amounts of data by simply moving the media card into another device that supports the microSD card Supported media cards Your BlackBerry device supports media card sizes up to 64 GB Only microSD cards are supported To use a media card larger than 32 GB you may n...

Page 188: ...on key Without the encryption key your device can t access your encrypted media card files Check how much storage space is free You can view the amount of used and free storage space available on your BlackBerry device and your media card You can also see a breakdown of what types of files are taking up space 1 On the home screen swipe down from the top of the screen 2 Tap Settings Storage and Acc...

Page 189: ...se any apps that you aren t using Delete messages that you don t need to keep In your browser privacy settings clear your history cookies and other website data Error messages Media card If your BlackBerry device detects a possible problem or issue with your media card you can view more details about the error in your Storage and Access settings Your media card isn t recognized The media card migh...

Page 190: ...download the latest version of BlackBerry Link to your computer visit www blackberry com BlackBerryLink About pairing and connecting your device to a computer or tablet You can install programs such as BlackBerry Blend or BlackBerry Link on your computer or tablet to enhance the experience with your BlackBerry device Use BlackBerry Blend to interact with your device from your computer or tablet Yo...

Page 191: ...rmation About BlackBerry Blend 262 Disconnect your device from BlackBerry Blend 263 Set up your computer with BlackBerry Link The first time you open BlackBerry Link you can give your computer a display name that identifies your computer on your device and in BlackBerry Link BlackBerry Link displays the default pictures videos and documents libraries on your computer that you can sync with and acc...

Page 192: ...of BlackBerry ID first 1 On your computer open BlackBerry Link 2 At the side of the BlackBerry Link window click your device 3 Click Remove Device 4 On a Windows computer click OK On a Mac computer click Remove About BlackBerry ID and BlackBerry Link Your BlackBerry ID is a username email address and password used to access multiple BlackBerry products and services such as BBM and the BlackBerry W...

Page 193: ...network 2 On the home screen of your device swipe down from the top of the screen 3 Tap Settings Device Connections 4 Turn on the Allow Connections switch 5 Tap the computer you want to access 6 To switch between paired computers in the File Manager app tap If BlackBerry Balance is enabled on your device use the File Manager app in your personal space Tip Check your computer settings or connect it...

Page 194: ...ly before you update any software Maintaining a current backup file on your computer might allow you to recover device data if your device is lost stolen or corrupted by an unforeseen issue Note If your device is activated on BlackBerry Enterprise Service 10 contact your administrator to verify if you are able to back up and restore your device data Set backup preferences in BlackBerry Link You ca...

Page 195: ... on your BlackBerry device at any time By default BlackBerry Link performs a quick backup of your device including all data except your media files and applications If you set backup preferences BlackBerry Link creates a backup file containing the data you specify 1 On your computer open BlackBerry Link 2 Connect your device to your computer using a USB cable 3 At the side of the BlackBerry Link w...

Page 196: ...le or ipd file Click OK To remove all of your device data and restore your device to its default factory settings click Restore to factory settings 7 Click Restore About updating your device software with BlackBerry Link You might want to update your device software for any of the following reasons To access the latest apps and features To resolve a technical issue Your service provider requires t...

Page 197: ...AUTION You can t stop the process of restoring your device to its default settings after you start it If you reset your device the process continues after the device restarts 1 On your computer open BlackBerry Link 2 Connect your device to your computer using a USB cable 3 At the side of the BlackBerry Link window click your device 4 Do one of the following On a Windows computer click Back Up Rest...

Page 198: ...ter If your device is connected to a mobile network instead of a Wi Fi network in the Device Connections section turn on the Use Mobile Network switch In the Device Connections section verify that the Allow Connections switch is turned on On your computer try the following Turn off synchronization applications or antivirus applications temporarily Sign out of BlackBerry Link and sign in again Rese...

Page 199: ...sed on the device to create the backup file is being used on the device you are trying to restore the backup file to On your device try signing in to the BlackBerry ID that is associated with the backup file If your device is activated on BlackBerry Enterprise Service 10 verify that you entered the password on your device to unlock your work space BlackBerry Link can t restore the data to your wor...

Page 200: ...o close an app after you minimize it on the home screen on an Active Frame tap Tip You can also minimize an app by pressing until the app is minimized Once the app is minimized you can highlight it on the home screen and press again to close the app Move an app icon or open app around the home screen You can rearrange the app icons or open apps on the home screen so that they are where you want th...

Page 201: ...con until all of the icons start to blink 2 Drag the app icon on top of another app icon that you want to include in the same folder 3 Type the name of the folder 4 Tap Create Move an app icon out of a folder 1 In a folder on the home screen touch and hold an app icon until all of the icons start to blink 2 Drag the app icon to the bottom of the screen and release Rename a folder 1 On the home scr...

Page 202: ...te an app from your home screen 1 On the home screen of your BlackBerry device touch and hold an app icon until the icons begin to blink 2 On an app icon tap Tip Some app icons on your home screen are part of the core BlackBerry experience These apps can t be deleted and the delete icon doesn t appear on these app icons Reinstall an app or game 1 On the BlackBerry World home screen tap My World My...

Page 203: ...ete tasks without looking at the screen Open the BlackBerry Assistant Do any of the following On the home screen tap Press and hold the Mute key on the right side of your device Tip You can also open the BlackBerry Assistant by typing a request or search term on the home screen Open the BlackBerry Assistant when your device is connected to a car If your car kit supports hands free calling and the ...

Page 204: ... text message and search your text messages Apps and Settings Open apps and change some of your device settings Search Search the Internet with your preferred search engine or search your device by keyword Navigation Get directions to a specific address city center or point of interest Alarm Set a new alarm change existing alarms to a new time or frequency and turn off alarms Facebook Send a Faceb...

Page 205: ...in the BlackBerry Assistant You can find a list of sample requests that you can say or type for each app or service that the BlackBerry Assistant supports Depending on your device language BlackBerry Assistant settings or wireless network some apps or services might not be available 1 On the BlackBerry Assistant home screen tap 2 Tap an app or service to see a list of sample requests Change your B...

Page 206: ...ude in searches tap Categories To specify which search engines to use when you extend your searches to the Internet tap Extended Tip To change the order of categories or search engines touch and hold a category or search engine Tap or Change your voice interaction settings 1 On the home screen swipe down from the top of the screen 2 Tap Settings BlackBerry Assistant 3 Do any of the following To tu...

Page 207: ... don t add any accounts to your device you can still use the Calendar app to create and manage meetings appointments and events Keyboard shortcuts Calendar app Action Shortcut Go to today Press T Go to a date Press G Go to the week view Press W Go to the month view Press M Go to the previous day week or month Press P Go to the next day week or month Press N Go to the schedule view Press D Go to th...

Page 208: ...ly directed to the Subscribed Calendar screen and information about the public calendar is automatically populated View your events You can view your calendar events for a day week or month You can also go to a particular date in any calendar view by tapping 1 In the Calendar app tap 2 Do one of the following To view events for a single day tap To view events for a week tap Try using the pinch ges...

Page 209: ...ap the name in the list If the person that you want to add is in your organization and you added your work account to your device type the name Tap Look up Tip Some accounts might let you view the participants availability After you add the participants to the event tap the event time If participants have a schedule conflict their names appear in red next to the time slider at the top of the scree...

Page 210: ...e your conference call details in the BlackBerry Calendar app settings so that you don t have to manually add the details to each conference call meeting 1 When you create or change an event tap the Calendar drop down list 2 In the Conference drop down list do one of the following To add new conference call details to your event tap Add Bridge Enter a name the phone numbers and the access codes Ta...

Page 211: ...the following To snooze a reminder for the default time set by the meeting organizer tap Snooze To set a custom snooze time tap Custom Select a snooze time Create a follow up meeting When you create a follow up meeting the meeting details such as the participants subject and notes from the original event are added to the follow up meeting Follow up meetings can be created from past and future cale...

Page 212: ...ebEx Meetings app must be installed in the personal space on your device 1 When you create a calendar event tap the Calendar drop down list 2 Turn on the Add WebEx switch 3 Tap Save 4 On the WebEx Meeting screen enter your WebEx password 5 Tap Schedule WebEx details are sent to the event organizer and participants in an email Add WebEx details to an existing event If you re the organizer of a sche...

Page 213: ...x details are sent to the event participants in an email Join a WebEx event To join an event you must have the Cisco WebEx Meetings app installed on your BlackBerry device Note If your calendar event is associated with a work email account the Cisco WebEx Meetings app must be installed in the work space on your device If your calendar event is associated with a personal email account the Cisco Web...

Page 214: ...ounts 3 Tap 4 To change the default calendar that you add events to and send meeting invitations from in the Calendar drop down list tap a calendar Enable Meeting Mode When you turn on Meeting Mode your notifications are automatically silenced during the times you mark as busy in the Calendar app for example during meetings When busy times end your notifications automatically return to your normal...

Page 215: ...creen 2 Tap Settings General To change how long your meetings are scheduled for in the Meeting Duration drop down list tap a new duration To change the default reminder time for events in the Meeting Reminder or All Day Meeting Reminder drop down list tap a new time To change the snooze intervals in the Snooze Interval drop down list tap a new snooze time Change how your calendar is displayed 1 In...

Page 216: ...eeting invitations Check that you added an email account that has an integrated calendar Some accounts might not include a calendar feature New or updated events aren t appearing in my calendar You might need to refresh your calendars In the Calendar app tap I have duplicate calendar entries If you imported calendar entries using BlackBerry Link you might see duplicate entries on your device after...

Page 217: ...s who share first and last names email addresses or mobile phone numbers Keyboard shortcuts Contacts Action Shortcut Go to the top of a contact s details In a contact s details press T Edit a contact In the contact list tap a contact Press E Go to the bottom of a contact s details In a contact s details press B Adding contacts to the Contacts app There are a variety of ways that you can add contac...

Page 218: ... To copy all the contacts from your device memory to your SIM card tap Copy Contacts from Device to SIM Card To view your SIM card contacts and decide which ones you want to copy to your device tap Manage SIM Card Contacts Stop automatically merging contacts By default your BlackBerry device automatically merges contacts when it s clear that those contacts are the same person for example they shar...

Page 219: ...u can tap through Details This view shows you an overview of contacts details how to contact them where they work their birthdays and other important information about them You can tap on phone numbers or email addresses to start connecting with contacts Updates This view shows you your contacts most recent updates from social networking apps like Twitter and Facebook If you added a contact s comp...

Page 220: ...vice you might be able to copy a contact to one of those accounts or to your SIM card 1 In the Contacts app touch and hold a contact 2 Tap 3 Select the checkbox beside an account or storage location 4 Tap Done Create a contact group in the Contacts app You can group contacts together so that you can easily send messages to everyone in the group set up meetings and share files You can find your gro...

Page 221: ...oup 1 In the Contacts app tap a contact group 2 Tap 3 In the Group Name field type a new name for the group 4 Tap Save Add a contact to your favorites When you add contacts to your favorites their pictures appear at the top of your contact list so that you can quickly connect with them 1 In the Contacts app touch and hold a contact 2 Tap Related information Add a contact or number to your speed di...

Page 222: ... contact Like other apps on your BlackBerry device the Contacts app has a search feature that lets you quickly find the contact that you re looking for In the Contacts app tap To search contacts from your contact list just start typing When the contact appears tap the contact To search contacts from a remote address book for example your company s address book type the contact s name Tap Remote Se...

Page 223: ...reen 2 Tap 3 In the Sort Contacts by drop down list tap a sort option Share a contact You can share a contact s details with others in vcf format This is like passing around a business card but digitally 1 In the Contacts app touch and hold a contact 2 Tap Troubleshooting Contacts My contacts weren t merged automatically Your BlackBerry device automatically merges contacts when it s clear that tho...

Page 224: ...e home screen swipe down from the top of the screen 2 Tap Settings Accounts 3 Tap 4 Tap Clear Local Contacts CAUTION Clearing your local data will permanently delete any contact entries that you saved only locally to your device Clock The Clock app is made up of four screens On the Alarm Clock screen you can turn on or turn off your alarm set your alarm time and add multiple alarms On the World Cl...

Page 225: ...onal alarms to go off on different days at different times You can keep track of all the alarms you set by naming them and you can set a different alarm tone recurrence and snooze duration for each alarm 1 Tap 2 Tap 3 Type an alarm name 4 Set an alarm time recurrence tone and snooze duration 5 Tap Save Tip Once you have set multiple alarms you can quickly adjust the different alarm times by touchi...

Page 226: ...tap Set an alarm for multiple days 1 Tap 2 Tap an alarm 3 Tap Recurrence To set a daily alarm turn on the Daily switch To set an alarm to recur on specific days select the check box next to one or more days Set the snooze 1 Tap 2 Tap an alarm 3 Tap Snooze 4 Select a length of time Stopwatch 1 Tap 2 Tap 3 To start a new lap tap Lap User Guide Applications and features 226 ...

Page 227: ...nge the timer tone 1 Tap 2 tap 3 Tap Timer Tone 4 Tap a timer tone Tip To use music you have added or downloaded to your BlackBerry device tap World clock If you re a frequent traveller or if you have friends and family in different parts of the world you can add cities to the world clock screen to quickly see the time in a variety of cities around the world Add a city to the world clock screen 1 ...

Page 228: ...Mode settings When your device is in Bedside Mode you can choose to automatically turn on Battery Saving Mode or turn off all wireless connections 1 In the Clock app swipe down from the top of the screen 2 Tap 3 Do any of the following Turn on the Battery Saving in Bedside Mode switch Turn off the Wireless Connections in Bedside Mode switch Customize your Bedside Mode notifications By default all ...

Page 229: ...ps and games from BlackBerry World with BlackBerry Guardian BlackBerry Guardian evaluates all apps and games in BlackBerry World before they re made available for downloading BlackBerry Guardian is designed to protect you from downloading apps and games that might include malicious software or privacy concerns The BlackBerry Guardian icon in the BlackBerry World storefront indicates that the app o...

Page 230: ...app files that you downloaded try searching the File Manager app for apk CAUTION Apps that you install from sources other than BlackBerry World might not be reviewed by BlackBerry These apps might pose a risk to your device and personal data You should only install apps from trusted sources While most apps designed for Android smartphones can be installed and opened on BlackBerry devices some apps...

Page 231: ...bar at the bottom of the screen swipe down from the top of the screen Tap Show or Hide To go back to the previous screen place your finger below and halfway across the screen Slide your finger diagonally up and to the left Maps and GPS Keep moving in the right direction with BlackBerry Maps GPS and the Compass app You can search for points of interest get turn by turn directions and much more Blac...

Page 232: ...a specific search result as a pin on the map tap a search result 3 On the map to view more information about the location including phone numbers and reviews tap the location name 4 To get directions next to a search result or location tap Tip When you search for a type of location for example gas stations and you view all of the search results as pins on the map you can view a detailed list of th...

Page 233: ...urn by turn directions in the street level view tap anywhere on the screen Tap Switch to the map or detail view for turn by turn directions By default turn by turn directions start with the street level view of the route To switch to one of the high level views do one of the following To view a list of directions to your destination tap To view an overview of the route on a map tap To return to th...

Page 234: ...the types of things that you want to avoid Tap the type of route that you want to take Recalculate routes While viewing or listening to turn by turn directions you can manually recalculate your directions when you make a wrong turn or would like alternative directions 1 If you are in the street level view to show the navigation bar tap the screen 2 Tap My places In BlackBerry Maps you can find you...

Page 235: ...places You can clear the list of recently viewed places in BlackBerry Maps Tip If you have places that you want to keep so that you don t have to search for them again add them as a favorite before you permanently clear the list 1 In the Maps app swipe down from the top of the screen 2 Tap Clear History 3 Do one of the following To delete your history recent destinations and searches tap Clear Rec...

Page 236: ...est or shortest route or want to avoid certain things on your route such as highways toll roads car sharing lanes or ferries you can change your default settings 1 In the Maps app swipe down from the top of the screen 2 Tap Route Options Switch between voice guided prompts and tones BlackBerry Maps can prompt you about upcoming turns using voice directions or tones 1 In the Maps app swipe down fro...

Page 237: ...ormation to work as expected 1 On the home screen swipe down from the top of the screen 2 Tap Settings Location Services 3 Turn on Location Services Change location permissions for apps You can review and remove any GPS location related permissions that individual apps have requested Some apps require specific permissions to work as expected 1 On the home screen swipe down from the top of the scre...

Page 238: ...uding upside down Get a compass reading To get a compass reading rotate and tilt your BlackBerry device The current direction that you re facing appears at the top of the screen Point the compass to true north or to magnetic north You can choose to navigate with your compass using either true north or magnetic north Magnetic north which is what a standard compass points to can be influenced by sev...

Page 239: ...e interference indicator appears on the screen when something is interfering with the compass on your BlackBerry device Try the following action Move your device away from metal then rotate and tilt your device until the indicator disappears Browser With the BlackBerry Browser you can browse the Internet stream video switch between multiple tabs download files share links to webpages and more Brow...

Page 240: ...nds To bring it back swipe down on the screen Change the current search engine After you change the search engine the BlackBerry Browser continues to use the new search engine until you change it again 1 While you re typing a search term in the Browser tap the search engine icon in the top right corner of the screen 2 Tap the search engine that you want to use Add a new search engine You can add s...

Page 241: ... or close tabs In the BlackBerry Browser tap To open a tab tap To switch between tabs tap a tab To close a tab on the tab that you want to close tap Tip Close a tab when you re finished with it to improve the performance of the Browser Open a link in a new tab 1 In the Browser touch and hold a link 2 Tap Share a link or picture You can share items on the web through an email a text message Faceboo...

Page 242: ...ecrease the text size tap Change the background color in reader mode Tap Find files that you downloaded After you download a file from the BlackBerry Browser you can go to the download manager to find it again open it and share it In the Browser tap Clear your list of downloaded files In the Browser tap Add a website to your home screen You can create a shortcut to a website on your home screen so...

Page 243: ...ious Browser session 1 In the Browser tap Display and Actions 2 Tap the On Startup Show drop down list To set a specific home page tap My Home Page Type a web address To show thumbnails of the webpages that you visited recently or frequently tap New Tab Page To open the webpages from your previous Browser session tap My Tabs From Last Time Bookmarks and browsing history Bookmark your favorite webp...

Page 244: ...avorite news related webpages or blogs In the BlackBerry Browser tap To add a tag touch and hold a bookmark Tap In the Add tags field type a tag name To rename a tag tap Tags Touch and hold a tag Tap Type a new name for the tag To remove a tag from a bookmark touch and hold a bookmark Tap Tap a tag To delete all instances of a tag tap Tags Touch and hold a tag Tap Delete a bookmark 1 In the Browse...

Page 245: ...y If a website has a certificate certificate icons appear beside the web address bar Website certificate icons Icon Description The website s identity has been verified by an extended validation certificate from a trusted certificate authority The website s identity has been verified by a domain validated certificate from a trusted certificate authority Some parts of the website are secure and oth...

Page 246: ...information but cookies can pose a privacy risk as well Clear Cookies and Other Data Clear all of your saved Browser information Clear History Clear your Browser history Change permissions for specific websites As you browse the Internet you might grant permissions to allow websites to access information such as your location You can remove those permissions at any time 1 In the Browser tap Site P...

Page 247: ...ag that is attached to a small gift for your guests The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model Scan a QR Code barcode or an NFC tag The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model When you scan a QR ...

Page 248: ...Tap Add Repeat Steps 2 and 3 to create a tag Smart tag types Web Use to create a smart tag that when opened takes you to a webpage Smart Triggers Use to create a smart tag that when written to an NFC tag and then tapped on can trigger various settings on your BlackBerry device Wi Fi Use to create a smart tag that when written to an NFC tag and then tapped on connects your device to a specified Wi ...

Page 249: ... the tag is opened or you can leave these fields blank Text Message Use to create a smart tag that when opened composes a text message SMS or MMS When you create the tag you can fill in the Message field to prepopulate this field when the tag is opened or you can leave this field blank Text Use to create a smart tag that displays a message Other Use to create a smart tag that identifies a resource...

Page 250: ...er you can stick your smart tags nearly anywhere Lock a smart tag The NFC feature might not be available depending on your wireless service provider your administrator s settings and your BlackBerry device model If you copy a smart tag to a writeable NFC tag and you plan to leave the NFC tag in a public space you should lock the NFC tag to prevent tampering When an NFC tag is locked it can t be un...

Page 251: ...e down from the top of the screen Tap Switch to Work View files on connected devices or networks You can view files on devices that are connected to your BlackBerry device such as a media card or a device connected by a USB cable If you are logged in to a cloud application on your device you can also access files stored in the cloud To access a file stored on another device 1 Tap 2 Tap a device Fi...

Page 252: ...cted device you must perform the search when the device is open in File Manager Sort files and folders You can view your files and folders in order by name date type or size You can also decide whether to view your files and folders in ascending or descending order Tip To change the way you view your files and folders tap to view them as a list or to view them as a grid Tap To change the way files...

Page 253: ... 2 Tap 3 Navigate to where you want to copy the file or folder 4 Tap Paste Working with zip files Zip files and folders Zip your files to help reduce memory space You can zip a single file or folder or zip multiple files or folders You can also zip all of the files in a particular folder using the Zip All option Touch and hold a file or folder To zip a single file or folder tap To zip multiple fil...

Page 254: ... keypad Convert a unit of measurement You can use the Calculator app on your BlackBerry device to convert one unit of measurement to another The calculator includes many different types of measurements that you can convert such as temperature volume and weight You can easily convert units of measurement and quickly get back to what you were doing 1 In the Calculator app tap Converter 2 Choose a me...

Page 255: ...ill with 5 To round the totals up tap the Round Upwards check mark View your previous calculations 1 In the Calculator app tap Calculator 2 To view your previous calculations in the answer field tap 3 To hide your previous calculations and return to the calculator keypad tap again To clear all of your previous calculations tap User Guide Applications and features 255 ...

Page 256: ...our work space BlackBerry Balance technology helps address corporate security concerns without limiting personal use of your BlackBerry device If your administrator turns on BlackBerry Balance the device data apps and network access are separated so that you have a work space and a personal space The separate spaces help you avoid activities such as accidentally copying work data into a personal a...

Page 257: ...ediately lock your work space tap To automatically lock your work space after a set amount of time tap Settings BlackBerry Balance In the Lock Work Space After drop down list select a time interval Take care to remember your work space password If you forget your password contact your administrator to have it reset If you exceed the number of allowed attempts to enter your work space password your...

Page 258: ...e your SIM card and media card Does my device have BlackBerry Balance BlackBerry Balance is available only on BlackBerry devices associated with an Enterprise Mobility Management solution from BlackBerry To confirm if your device uses BlackBerry Balance do one of the following On the home screen swipe down from the top of the screen If you see Switch to Work or Switch to Personal BlackBerry Balanc...

Page 259: ...le doesn t describe the behavior of apps that you purchase from BlackBerry World or that your administrator sends to your device Description Apps and features These apps and features are available only in your work space and they display work data BlackBerry Enterprise IM BlackBerry Work Drives BlackBerry World Work These apps and features are available only in your personal space and they display...

Page 260: ...some apps might not appear in your work space Adobe Reader BlackBerry Browser BlackBerry Maps Camera Documents To Go File Manager Pictures Video camera Can I use personal apps on my work s network If your administrator turns on BlackBerry Balance technology depending on the rules set by your administrator you or your administrator can allow work apps to access your organization s Wi Fi or VPN netw...

Page 261: ... screen What happens to my device data if I leave my organization If your administrator turns on BlackBerry Balance technology your administrator can delete your work data from the work space on your BlackBerry device and leave your personal data and applications intact in the personal space If you store personal data within work apps for example you add a personal contact to the Contacts app in y...

Page 262: ...ss your messages files and certain apps on your computer or tablet the same way you d use them on your device Discreet on screen notifications alert you to incoming messages chats and updates You can use BlackBerry Blend on a computer or tablet to View and respond to some messages and chats from different accounts in the BlackBerry Hub Access your BBM chats groups and channels Access your text mes...

Page 263: ...y Blend from connecting to your device without deleting the paired computer or tablet turn off the switch next to the paired computer or tablet Delete paired computers or tablets Computers and tablets that you paired with BlackBerry Blend appear in the BlackBerry Blend app on your device 1 In the BlackBerry Blend app touch and hold the paired computer or tablet 2 Tap Remember BlackBerry Remember i...

Page 264: ...lists or entries in the Remember app to help you stay organized The more entries you add the easier it is to track items on your to do list Create a folder or task list in the Remember app 1 Tap Notes to create a new folder or Tasks to create a new task list 2 Tap 3 Type a name for the folder or task list 4 To sync your folder or task list with an account for example an Evernote account choose an ...

Page 265: ...n option To set when the task should end in the End drop down list tap an option Add tags to an entry Tags help you to categorize your entries For example you can add the tag recipe to any entries containing recipes and then filter your entries by that tag 1 In the Remember app tap an entry 2 Tap Tags 3 Type your tag name Format the text in an entry Depending on the account that your entry is asso...

Page 266: ...ber app To take a picture in an entry or on the Tasks or Notes screen tap Send something to the Remember app Using the sharing capabilities of your BlackBerry device you can send photos videos audio files websites or Documents To Go files to BlackBerry Remember 1 In an app touch and hold the item that you want to send to the Remember app 2 Tap Remember 3 Edit the item if necessary 4 Tap Save Chang...

Page 267: ...upported by Microsoft Exchange ActiveSync you might not be able to move entries in that folder 1 In the Remember app touch and hold an entry 2 Tap and select a new location for the entry 3 Tap Move Change the color of a folder or a task list 1 In the Remember app touch and hold a folder or a task list 2 Tap 3 Tap a color 4 Tap Save Delete a folder task list or entry in the Remember app CAUTION If ...

Page 268: ...r notes some of these options might not be available 1 Tap 2 Tap 3 In the Sort Order drop down list select one of the following Due Date Title Creation Date Last Modified Date Change the default view in the Remember app You can set the default view so that when you open BlackBerry Remember you see what s important to you 1 In a folder or on the Remember folder screen swipe down from the top of the...

Page 269: ...pen a folder in the Remember app If your BlackBerry device is set up to use BlackBerry Balance you might need to unlock your work space to access all of your folders and entries 1 In the Remember app at the top of the screen tap Tap to Unlock Work Space 2 Enter your work space password Documents To Go Using Documents To Go you can create edit and format Microsoft Word documents and Microsoft Excel...

Page 270: ... your organization s instant messaging service You can chat with other users to stay informed and connected between meetings at lunch and while you re on the go BlackBerry Enterprise IM User Guide BlackBerry Enterprise IM for Cisco BlackBerry Enterprise IM for Cisco on your BlackBerry 10 device provides you with access to your organization s instant messaging and presence services You can chat wit...

Page 271: ...acts cases and more For more information about using Connect to Salesforce see the Connect to Salesforce User Guide Adobe Reader Adobe Reader lets you view annotate search complete and share PDF files on your BlackBerry device For more information on Adobe Reader see the Adobe Reader User Guide Connect to Microsoft OneDrive The Connect to Microsoft OneDrive app provides a cloud storage space to sa...

Page 272: ...re information on Connect to Dropbox see the Connect to Dropbox User Guide Box for BlackBerry 10 Box for BlackBerry 10 provides a cloud storage space to save and store files off your device With Box for BlackBerry 10 you can Back up your files for safekeeping Sync files across various devices so your latest information is available at your fingertips Access files from virtually anywhere Share your...

Page 273: ...rd locking and screen locking While your device is locked you can still receive notifications of new email and text messages SMS and MMS make an emergency phone call view your battery charge level set an alarm or take a picture To conserve battery power and avoid accidental key presses lock the screen To help to avoid unauthorized use of your device you need to set a device password In your displa...

Page 274: ...s for your SIM card If you exceed the number of allowed attempts to enter an unlock code your SIM card will allow emergency calls only For assistance you can contact your service provider SIM card PINs You can set two different PINs for the SIM card in your device You can use a SIM card PIN to help to prevent unauthorized use of your SIM card in another device For example if you lose your SIM card...

Page 275: ...do one of the following Press and hold the Power Lock key Tap To automatically lock your device after a certain amount of time on the home screen swipe down from the top of the screen Tap Settings Security and Privacy Device Password In the Lock Device After drop down list select an interval To automatically lock your device when it s in a BlackBerry case on the home screen swipe down from the top...

Page 276: ...might need to enter an unlock code Tip To see the current service provider associated with your device on the home screen swipe down from the top of the screen Tap Settings About In the Category drop down list tap SIM Card 1 On the home screen swipe down from the top of the screen 2 Tap Settings Security and Privacy SIM Card 3 In the Phone Network Lock section tap a locked item 4 When prompted ent...

Page 277: ...o that if you lose your device anyone who finds it can contact you 1 On the home screen swipe down from the top of the screen 2 Tap Settings Security and Privacy Lock Screen 3 In the Lock Screen Message fields type the text To delete the text that appears on the screen when your device is locked delete the text in the Lock Screen Message fields Protect your SIM card with a PIN You can use a SIM ca...

Page 278: ...e or display a custom message on your locked device to provide instructions about how to contact you If your device is stolen you can remotely lock it change the password or delete all of the data from your device If you add a work email account to your device your administrator might disable BlackBerry Protect or the ability to remotely change your password or locate your device Set up BlackBerry...

Page 279: ...pecific permissions to work You can also help safeguard your device by downloading apps only from trusted sources such as the BlackBerry World storefront When you open an app for the first time your device might display a list of the files and features that the app wants to access If something doesn t seem right to you you can reject the app s request to access an item For example you might downlo...

Page 280: ...ookmarks and settings 1 On the home screen swipe down from the top of the screen 2 Tap Settings Security and Privacy Security Wipe 3 Type blackberry 4 Tap Delete Data When the security wipe is complete your device is turned off automatically To turn on your device press the Power Lock key Tip If you are planning to give away or recycle your device remember to also remove your SIM card and media ca...

Page 281: ...creen swipe down from the top of the screen 3 Tap Settings About 4 In the Category drop down list tap Network 5 In the Wi Fi or USB section make note of the IPv4 address 6 On your computer navigate to and copy a certificate file If your computer uses a Windows operating system in a Run command type the IP address in the following format xxx xxx xxx xxx If your computer uses a Mac operating system ...

Page 282: ...rk space and the password for your smart card are the same your device can enter the password for your smart card when you type the password for your device or work space 1 On the home screen swipe down from the top of the screen 2 Tap Settings Security and Privacy Device Password Authenticator Settings 3 To set your device to use a smart card to unlock your device or your work space in the Smart ...

Page 283: ...ty questions in one place If you want a password that is difficult to guess you can also use Password Keeper to generate random passwords that contain numbers letters and symbols Password Keeper is designed to encrypt your passwords to protect them When you enter your password for the Password Keeper app the passwords that you store in the app are decrypted so you can see them Transfer password re...

Page 284: ...ed information Tap Save To edit a record tap the record Tap Edit the information Tap Save To copy a record touch and hold a record Tap To make a record a favorite touch and hold a record Tap Favorites appear at the top of your password records To delete a record touch and hold a record Tap Tip You can multiselect records that you want to delete by tapping Use a password record to log in to a websi...

Page 285: ...sword Keeper Password 3 Complete the instructions on the screen Lock Password Keeper 1 In the Password Keeper app swipe down from the top of the screen 2 Do any of the following To lock Password Keeper manually tap To change when Password Keeper locks automatically tap Turn on or turn off any of the Lock switches Search Password Keeper 1 In the Password Keeper app tap 2 Enter the title username we...

Page 286: ...rds for weak common or vulnerable passwords 1 In the Password Keeper app tap 2 Tap Scan Now 3 Tap a flagged password record to learn more about the risk associated with it To make a password more secure change the password in Password Keeper and on the associated website Prevent password and username copying If you turn off the copy feature you must enter your passwords and usernames manually 1 In...

Page 287: ...eeper can generate a random password for you 1 In the Password Keeper app swipe down from the top of the screen 2 Tap and do any of the following Change the Length field Turn on or turn off the Include letters Include numbers or Include symbols switches User Guide Security and backup 287 ...

Page 288: ...y and confidential information and or trade secrets this documentation may describe some aspects of BlackBerry technology in generalized terms BlackBerry reserves the right to periodically change information that is contained in this documentation however BlackBerry makes no commitment to provide any such changes updates enhancements or other additions to this documentation to you in a timely mann...

Page 289: ...POSE OF THIS AGREEMENT OR OF ANY REMEDY CONTAINED HEREIN AND B TO BLACKBERRY AND ITS AFFILIATED COMPANIES THEIR SUCCESSORS ASSIGNS AGENTS SUPPLIERS INCLUDING AIRTIME SERVICE PROVIDERS AUTHORIZED BLACKBERRY DISTRIBUTORS ALSO INCLUDING AIRTIME SERVICE PROVIDERS AND THEIR RESPECTIVE DIRECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE IN NO EVENT...

Page 290: ... agreement with BlackBerry applicable thereto NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY BLACKBERRY FOR PORTIONS OF ANY BLACKBERRY PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION The information provided in this guide is applicable to the following smartphone models SQC100 1 RHH151LW SQC100 2 RHE151LW SQC100 3 RHF141LW SQC100 4 ...

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