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Phone — frequently asked questions

Why can I not make calls?

Why am I no longer receiving calls?

Can I use the phone when the device or keyboard is
locked?

How do I format conference call numbers in
messages?

Can I block calls?

Can I use call forwarding?

How do I edit the phone number to which my calls are
forwarded?

Can I use call waiting?

Can I use FDN mode on my device?

Can I use a TTY device with my device?

How do I hide my device phone number from a contact
when making a call?

Can I set the phone to display frequently called
numbers?

How do I change how long messages and phone call
logs remain in a messages list?

How do I stop my device from answering or ending
calls automatically?

Can I change how my phone number appears in the
phone?

Why isn’t the ring tone being played the number of
times that I have set?

Why can I not make calls?

Verify that you are in a wireless coverage area and
that your BlackBerry® device is connected to the
wireless network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.

If you still cannot make calls, verify that fixed dialing
number mode is not enabled. In the phone options,
click

FDN Phone List.

Click the trackwheel. Click

Disable FDN mode.

Why am I no longer receiving calls?

Verify that you are in a wireless coverage area and
that your BlackBerry® device is connected to the
wireless network. See the printed documentation that
accompanied your device for more information about
wireless coverage levels.

If you still cannot receive calls, verify that call blocking
and call forwarding are turned off.

Can I use the phone when the device
or keyboard is locked?

The BlackBerry® device is designed to enable you to
make emergency calls when your device or keyboard
is locked.

See “Make emergency calls” on page 11 for more
information.

If your device is integrated with a corporate email
account, you might be able to make other phone calls
when your device is locked. Contact your system
administrator for more information.

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Summary of Contents for 7100

Page 1: ...BlackBerry 7100 BlackBerry 7130 Version 4 1 User Guide ...

Page 2: ... to periodically change information that is contained in this document however RIM makes no commitment to provide any such changes updates enhancements or other additions to this document to you in a timely manner or at all RIM MAKES NO REPRESENTATIONS WARRANTIES CONDITIONS OR COVENANTS EITHER EXPRESS OR IMPLIED INCLUDING WITHOUT LIMITATION ANY EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF FITNES...

Page 3: ... relation to the Third Party Information even if RIM has been advised of the possibility of such damages or can anticipate such damages Certain features outlined in this document require a minimum version of BlackBerry Enterprise Server Software BlackBerry Desktop Software and or BlackBerry Handheld Software and may require additional development or third party products and or services for access ...

Page 4: ......

Page 5: ...ssages 19 4 PIN messages 25 5 SMS messages 27 6 MMS messages 31 7 Search 35 8 Attachments 37 9 Synchronizing data 41 10 Backing up and restoring device data 43 11 Typing 45 12 Browser 49 13 Downloading 53 14 Contacts 57 15 Calendar 61 16 Tasks 65 17 Memos 67 ...

Page 6: ...Network coverage 89 27 SIM card 91 28 Security 93 29 Third party program control 99 30 BrickBreaker 103 31 Service books 105 32 Frequently asked questions 107 33 General frequently asked questions 109 34 Phone frequently asked questions 111 35 Email and PIN messages frequently asked questions 115 36 SMS messages frequently asked questions 121 ...

Page 7: ...ronization frequently asked questions 129 40 Browser frequently asked questions 133 41 Contacts frequently asked questions 137 42 Calendar frequently asked questions 139 43 Bluetooth frequently asked questions 141 44 Security frequently asked questions 143 45 Shortcuts 145 46 Legal notice 147 Index 149 ...

Page 8: ......

Page 9: ...em administrator If you do not have access to a BlackBerry Enterprise Server version 4 0 or later see the printed documentation that accompanied your device for more information about integrating your device with an email account Activate the device over the wireless network 1 Verify that you are in a wireless coverage area and that your BlackBerry device is connected to the wireless network 2 In ...

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Page 11: ... your phone number In the phone the My Number field displays your phone number Make phone calls On the Home screen type a phone number Press the Send key To end the call press the End key Notes Press the Send key on any screen to open the phone Select a contact call log or phone number link on any screen and press the Send key to make a call Related topics Add pauses or waits See page 59 Can I use...

Page 12: ...ions See page 16 Answer calls To answer a call click Answer If you do not want to answer a call click Ignore If you are already connected to a call and you receive another call perform one of the following actions To end your current call and answer the incoming call click Answer Drop Current To place the current call on hold and answer the incoming call click Answer Hold Current To end all curren...

Page 13: ...old the Alt key To type the first letter on the key press the key once To type the second letter on the key press the key twice Note When you type a letter in a phone number your BlackBerry device dials the number that is associated with the letter on a conventional phone keypad Make conference calls 1 During a call press the Send key 2 Type a phone number or select a contact 3 Press the Send key ...

Page 14: ...s To set whether call logs appear in a messages list in the phone options click Call Logging Select the call log type that you want to appear in a messages list Press the Space key If you do not want any call logs to appear in a messages list select None Press the Space key Related topics About call logs Manage call logs See page 14 Can I set the phone to display frequently called numbers See page...

Page 15: ... call forwarding phone numbers See page 15 Can I use call forwarding See page 112 How do I edit the phone number to which my calls are forwarded See page 112 Add call forwarding phone numbers 1 On the Call Forwarding screen click a type of calls to forward 2 Click New Number 3 Type a phone number 4 Press the Enter key 5 Click the trackwheel 6 Click Close Related topic How do I edit the phone numbe...

Page 16: ... 4 In the Extension Length field set the default length for extensions 5 Click the trackwheel 6 Click Save Related topic About smart dialing See page 15 Set voice mail options In the phone options click Voicemail Type a voice mail access number and any additional numbers such as a password or extension Click the trackwheel Click Save Notes If your SIM card is provisioned for voice mail the voice m...

Page 17: ...ns click General Options Set the Default Call Volume field Click the trackwheel Click Save Related topic About default call volume See page 17 About fixed dialing If you enable fixed dialing number FDN mode your device only makes calls to contacts on your FDN list Your device can dial emergency numbers in FDN mode even if the numbers are not in the FDN list If your service provider plan includes S...

Page 18: ... To call your voice mail access number hold 1 To type a letter in a number field hold the Alt key To type the first letter on a key press the letter key once To type the second letter on a key press the letter key twice To turn on or turn off mute using the Mute button press the Mute button To turn on or turn off mute using the keypad press the exclamation point key To turn speakerphone on and off...

Page 19: ...sed envelope changes to an open envelope Note If your BlackBerry device is integrated with more than one email account you might be able to open messages from the message list for a specific email account Send email messages 1 In a messages list click the trackwheel 2 Click Compose Email 3 In the To field type an email address or a contact name 4 Click the trackwheel 5 Type a message 6 Click the t...

Page 20: ...the message To resend your message to the same contact in the open message click the trackwheel Click Resend Resend pending messages Messages that appear in a messages list with a clock icon are pending and should be resent automatically To manually resend the message in the open message click the trackwheel Click Resend If your message cannot be sent after a period of time you receive a message i...

Page 21: ... unopened To change the status of a message click a message Click Mark Opened or Mark Unopened To change the status of multiple unread messages to read click a date field Click Mark Prior Opened Save a copy of messages sent from the device In the messages options click Email Settings Set the Save Copy In Sent Folder field to Yes Click the trackwheel Click Save Note Copies of sent messages are stor...

Page 22: ...h Level 1 Notification sends messages with higher priority or Forward header only sends messages with only the To Sent and From fields If the message does not meet any filter criteria and should not be forwarded set the If no filters apply send email to handheld field to No Filters are applied to messages based on the order in which they appear If you create multiple filters that could apply to th...

Page 23: ...kwheel 3 Click Folder Redirection 4 Select the check boxes beside the folders from which messages should be forwarded 5 Click the trackwheel 6 Click Save Notes Make sure that you select the Inbox check box If you do not select the Inbox check box messages are not forwarded from this folder To select all your folders for redirection including your Sent Items folder select the Select All check box M...

Page 24: ...age Count field is set to Unread Messages shortcuts To open a selected message press the Enter key To compose a message from the messages list press the comma key To reply to a message press the exclamation point key To forward a message press the period key To reply to all press the question mark key To move down a page press 9 To move up a page press 3 To view sent messages or call logs for outg...

Page 25: ...IN messages are not routed through an existing email account When your PIN message is delivered to the recipient in a messages list a D appears with a check mark beside the PIN message Find your PIN In the device options click Status Note If your BlackBerry device is integrated with an account that uses BlackBerry Enterprise Server version 4 0 or later your PIN appears on the Enterprise Activation...

Page 26: ...26 User Guide Note To remove the original message from a reply click the trackwheel Click Delete Original Text ...

Page 27: ...a phone number that your service provider enables for SMS You can send SMS messages to contacts who have SMS compatible phone numbers You can also forward SMS messages as PIN or email messages Find your SMS number In the phone the My Number field displays your phone number If your BlackBerry device is enabled for SMS this number is also your SMS number Type an SMS number When you type an SMS compa...

Page 28: ...SMS messages To resend an SMS message to the same contact in the message click the trackwheel Click Resend Note If you send an SMS message to multiple contacts and the message does not reach one or more contacts click Resend to resend the message to the contacts who did not receive it initially About cell broadcast messages If your service provider supports cell broadcasting and provides you with ...

Page 29: ...receive messages from a channel click Add Channel To set a name for the selected channel click Set Nickname To stop receiving messages from the selected channel click Disable To delete the selected channel click Delete Channel Note To specify the languages for cell broadcast messages click a cell broadcast language Click Enable Related topic About cell broadcast messages See page 28 ...

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Page 31: ...essages that contain jpg gif wbmp png midi adp txt vcf vcs or smil content You can add one or more images that are not copyright protected to an MMS message but the message cannot exceed 300 KB You can only send non recurring appointments in MMS messages If you attach a meeting the attendees are removed Find your MMS number In the phone the My Number field displays your phone number If your BlackB...

Page 32: ... Click Send As MMS 3 Add a contact 4 Type a message 5 Click the trackwheel 6 Click Send Set delivery and read notification 1 When composing an MMS message click the trackwheel 2 Click Options 3 Set the Confirm Delivery and Confirm Read fields 4 Click the trackwheel 5 Click Save Related topic Can I configure notification for all MMS messages See page 123 Manage MMS message attachments In an open me...

Page 33: ...an MMS message the previous message is not included You cannot edit the content of an MMS message that you forward You can only forward an MMS message if the content is not copyright protected Additional options might also be available if the message contains smil content ...

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Page 35: ... trackwheel 2 Click Search 3 Set the search criteria 4 Click the trackwheel 5 Click Search Notes To save a search after setting the search criteria click the trackwheel Click Save Add a title and a shortcut key for your search Click the trackwheel Click Save If your BlackBerry device is integrated with more than one email account and you want to search for messages in a specific email account set ...

Page 36: ...ubject Note If your BlackBerry device is integrated with more than one email account you might be able to start a search from the message list for a specific email account The device searches only for messages in that list To search all email accounts for messages with a specific subject search from the main messages list Search for PIM items 1 In the search program in the Text field type text to ...

Page 37: ...lip icon appears beside messages with attachments Related topic Can I view file attachments on my device See page 125 Open a file attachment 1 In a message click the trackwheel 2 Click Open Attachment 3 Click the attachment 4 Click Expand 5 Perform one of the following actions To open a table of contents for the file attachment click Table of Contents To open the file attachment click Full Content...

Page 38: ...Alt key and roll the trackwheel To zoom into or out of an image click the trackwheel Click Zoom In or Zoom Out To zoom to the original image size click the trackwheel Click Zoom 1 1 To turn an image 90 degrees in a clockwise direction click the trackwheel Click Rotate To view an image in more detail after zooming in click the trackwheel Click Enhance To view an image at a higher resolution click t...

Page 39: ... open a message that contains a vCard attachment a book icon appears at the bottom of the message with the name of the attached contact Manage vCard address book attachments To view a vCard attachment in an open message click the attachment Click View Attachment To add the contact information to your address book in an address book attachment click the trackwheel Click Add to Address Book To updat...

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Page 41: ...econciliation Related topic Can I reconcile email messages over the wireless network See page 129 Turn on wireless email reconciliation In the messages options click Email Reconciliation Set the Wireless Reconcile field to On Click the trackwheel Click Save Note Set the wireless reconcile option for each email account that is integrated with your BlackBerry device Related topic Can I reconcile ema...

Page 42: ...Desktop Software Related topic Can I synchronize PIM items over the wireless network See page 129 Turn on wireless PIM synchronization In the tasks memo address book or calendar options set the Wireless Synchronization field to Yes Click the trackwheel Click Save If the Wireless Synchronization option does not appear on the BlackBerry device you can set wireless calendar synchronization using the ...

Page 43: ...ciliation is not backed up If you are using the BlackBerry Desktop Software with your device you can back up and restore your device data using the Backup and Restore tool See the BlackBerry Desktop Software Online Help for more information about backing up and restoring device data manually If your device is integrated with an account that uses BlackBerry Enterprise Server version 4 0 or later an...

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Page 45: ... on the screen to build a word To move through selections in the list press the Next key You can also roll the trackwheel to move forward and backward in the list To choose a selection from the list and continue typing the same word press the Enter key or click the trackwheel To choose a selection from the list and begin typing a new word press the Space key To delete letters that you have typed p...

Page 46: ...ert Macro menu item See page 48 Turn off AutoText for SMS messages See page 46 Manage AutoText entries In the device options click AutoText Click an AutoText entry Click one of the following menu items Edit Delete Related topic Turn off AutoText for SMS messages See page 46 Turn off AutoText for SMS messages In the device options click SMS Set the Disable AutoText field to Yes Click the trackwheel...

Page 47: ...k a selected character To insert the at sign and periods in an Email field press the Space key To turn on NUM lock press the Shift key the Alt key To turn off NUM lock press the Alt key To switch between the SureType and multi tap input methods in a text field hold the key To type a number in a number field press a number key You do not need to press the Alt key To type a letter in a number field ...

Page 48: ...on from the list press the Next key Continue to type and select the correct letters until the text that you want to type appears in the list To select from the list press the Enter key Can I change the input method for my device Yes Your BlackBerry device uses the SureType input method in most text fields and the multi tap input method in phone number and password fields To switch between input me...

Page 49: ...e is integrated with an account that uses the BlackBerry Enterprise Server the BlackBerry Browser also enables you to view your corporate intranet Contact your system administrator for more information Use the Internet Browser which is available from some service providers to view HTML web pages Contact your service provider for more information about Internet Browser support Go to web pages 1 In ...

Page 50: ... image placeholders if images do not load set the Show Image Placeholders field to Yes Click the trackwheel Click Save To load some images after the web page is loaded click the trackwheel Click More Images To load all the images click the trackwheel Click All Images To view an image on its own page click the image Click Full Image To return to the web page click the trackwheel Click Back Related ...

Page 51: ...ith an account that uses BlackBerry Enterprise Server version 4 1 or later you can view doc pdf ppt txt wpd and xls file types in the browser On a web page click the file link Click Get Link Save web page requests While a web page is loading you can save the web page request in a messages list Saving the request to the messages list enables you to use other programs while you are waiting for the w...

Page 52: ...5 About WTLS Wireless Transport Layer Security WTLS is the WAP Browser security layer that is designed to provide security for WAP services Related topic How do I set WAP Browser security options See page 135 Browser shortcuts To return to the last page that you viewed press the Escape button To insert a period in the Go To dialog box press the Space key To insert a slash mark in the Go To dialog ...

Page 53: ...k Applications To view details for a third party program on the Applications screen click the program Click Properties To delete a third party program click the program Click Delete Related topic Legal notice See page 147 Download ring tones 1 On a web page click a mid or adp file link 2 Click Get Link 3 Click Menu 4 Click Save 5 Type a name for the ring tone 6 Click OK Notes Depending on your ser...

Page 54: ...et the options for browser push notification types 5 Click the trackwheel 6 Click Save Note If you turn on browser push notification for your WAP Browser you can also select the Allow WAP Push Applications check box Related topics About browser push See page 54 About the browser See page 49 Downloading frequently asked questions Why can t I load new programs onto my device Why did a new program ap...

Page 55: ...5 13 Downloading Can I listen to a ring tone before I download it Yes On a web page click a ring tone link Click Get Link To preview the ring tone click Play To stop listening to the ring tone click Stop ...

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Page 57: ...mo call log or web page click the contact Click Add to Address Book Type any additional information Click the trackwheel Click Save Manage contacts Click a contact Click one of the following menu items View Edit Delete Related topic Share your address book with a paired Bluetooth enabled device See page 74 Create mailing lists 1 In the address book click the trackwheel 2 Click New Group 3 Type a n...

Page 58: ... Custom Phone Tune 5 Set a phone tune 6 Click the trackwheel 7 Click Save Related topic About custom phone tunes See page 58 Create profile exceptions See page 78 About categories You can create categories in which to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can ...

Page 59: ...efore dialing the additional numbers pause or prompts you to type them wait Add pauses or waits When creating or editing a contact in a phone number field click the trackwheel Click Add Wait or Add Pause Type the additional numbers Related topic About pauses and waits See page 59 About remote address book search To find and add contacts from your company address book your BlackBerry device must be...

Page 60: ...ick Add To add all the contacts found during the search click Add All To view information for a contact click View To delete a contact from the search results click Delete To delete the search results click Delete Lookup To start a new search click Lookup ...

Page 61: ...you open the calendar in the calendar options set the Initial View field Click the trackwheel Click Save Navigate the calendar To go to a specific date click the trackwheel Click Go to Date Set the date Click the trackwheel To go to the current date click the trackwheel Click Today To move forward or back by a time period click the trackwheel Click Prev or Next Schedule appointments 1 In the calen...

Page 62: ...rs See page 140 What is dismissed if I click Dismiss All in a reminder See page 140 Schedule meetings 1 In the calendar click the trackwheel 2 Click New 3 Type the meeting details 4 If the meeting is recurring set how frequently it should recur 5 Click the trackwheel 6 Click Invite Attendee 7 Click a contact 8 Click Invite 9 Repeat steps 5 to 8 to add other contacts to your meeting 10 Click the tr...

Page 63: ...re you accept or decline it the meeting is deleted from your desktop calendar Manage meeting participants Open a meeting In an Accepted or Declined field click a contact Click one of the following menu items Invite Attendee Change Attendee Remove Attendee Calendar shortcuts For these shortcuts to work in Day view in the calendar options set the Enable Quick Entry field to No To create an appointme...

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Page 65: ...ur on a relative date for example on the last Friday of each month In the Days field set the days on which the weekly task should recur To select a day press the Enter key Manage tasks Click a task Click one of the following menu items Open Delete Delete Completed Mark Completed Mark In Progress Hide Completed Change task status To change the status for a task to Waiting or Deferred open the task ...

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Page 67: ...rackwheel 2 Click New 3 Type a title 4 Type the body of the memo 5 Click the trackwheel 6 Click Save Manage memos Click a memo Click one of the following menu items View Edit Delete Memos frequently asked questions Can I remove the prompt that appears before I delete contacts calendar entries tasks or memos Can I clear all the categories that apply to a contact task or memo How do I know how many ...

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Page 69: ...the alarm Press any key If snooze is enabled in the Daily Alarm dialog box click Snooze Turn off the alarm In the alarm set the Daily Alarm field to Off Alarm frequently asked questions Why didn t my alarm notify me on a Saturday or Sunday How do I change the alarm volume What is the escalating volume level Why didn t my alarm notify me on a Saturday or Sunday In the alarm verify that the Active o...

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Page 71: ...ntly stored in the memory type a number Press the Alt key the exclamation point key Copy and paste calculations Click the trackwheel Click Copy To paste the calculation back into the calculator display or into another program click the trackwheel Click Paste Convert measurements In the calculator type a number Click the trackwheel Perform one of the following actions To convert the number from imp...

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Page 73: ...uetooth About Bluetooth pairings When you pair your BlackBerry device with another Bluetooth enabled device you should be able to connect to the other Bluetooth enabled device over the wireless network when it is within range of your BlackBerry device a typical range is approximately 10 meters After you pair with a Bluetooth enabled device you can set your BlackBerry device to connect with that Bl...

Page 74: ...abled devices In the Bluetooth options perform one of the following actions In the Device Name field type the name of your BlackBerry device In the Discoverable field set whether your BlackBerry device is available for pairing with other Bluetooth enabled devices Use Bluetooth wireless technology during a call 1 Verify that the Bluetooth radio is turned on and that your BlackBerry device is paired...

Page 75: ...eld to Network To use the BlackBerry network as the date and time source set the Date Time Source field to BlackBerry To set the date and time yourself set the Date Time Source field to Off Set the other fields on the Date Time screen Why is the time on my device incorrect If you have traveled to a different time zone set the Time Zone field to display the correct time zone If you have set the Dat...

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Page 77: ...The device has six preset notification profiles Loud Vibrate Quiet Normal Phone Only and Off You can edit these default profiles except for the Off profile You cannot delete them Enable profiles In the profiles list click a notification profile Click Enable Note To change the current notification profile quickly select a profile Press the Space key Create notification profiles 1 In the profiles li...

Page 78: ...Click Add Name 6 Click a contact 7 Click Continue 8 In the Use Profile field set the profile on which the exception should be based 9 Click the trackwheel 10 Click Save Notes You can add multiple contacts to a profile exception In the From field click the trackwheel Click Add Name To add a custom tune for phone calls select the Custom Phone Tune check box Set a phone tune If you set the Use Profil...

Page 79: ...being played the number of times that I have set For phone calls the number of times that the BlackBerry device sounds or vibrates is not determined by the number of beeps that you set in your notification profile The device sounds or vibrates until the caller or the network ends the connection Why am I not receiving notification for incoming calls or received messages In the profiles list verify ...

Page 80: ...ick a phone tune Click Set As Phone Tune Can I be notified of other items during a call Yes In the profiles list click a profile Click Edit Click an item Click Edit Set the Notify me during calls field to Yes Note Depending on your BlackBerry device you might not be able to set the Notify me during calls field for all items ...

Page 81: ...ut field Click the trackwheel Click Save Related topics About backlighting See page 81 Adjust the brightness of the backlighting See page 81 Turn on and off the device screen To turn on the screen roll the trackwheel or press a key When your BlackBerry device is not used for a period of time the screen turns off to conserve battery power Related topics About backlighting See page 81 Adjust the bri...

Page 82: ...Click Save Notes Depending on your theme you might not be able to change the program that is assigned to a Convenience key If the program set in the Convenience Key Opens field is removed from your BlackBerry device when you press the Convenience key nothing happens Related topic About the Convenience key See page 82 About themes Depending on your service provider you might be able to set a theme ...

Page 83: ...heel Click Show All Hold the Alt key and click an unavailable icon Click Hide Application If your theme displays recent messages and phone calls and upcoming calendar entries on the Home screen or if your theme uses a list format for program names on the Home screen you cannot change the order in which items are displayed on the Home screen Notes You cannot hide the Options and Turn Wireless On Tu...

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Page 85: ...age In the device options click Language In the Input method field click a language Click Save Related topics About the input language See page 85 Set the display language See page 85 Can I change the input method for my device See page 48 Add or remove a display language If your BlackBerry Handheld Software supports multiple languages you can add and remove languages using the Application Loader ...

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Page 87: ...d documentation that accompanied your device for more information about the differences for your theme Set the device to turn on and off automatically 1 In the device options click Auto On Off 2 Set the Weekday field to Enabled 3 Specify the times when the BlackBerry device should turn on and off on weekdays 4 Set the Weekend field to Enabled 5 Specify the times when the device should turn on and ...

Page 88: ...88 User Guide Reset the device Remove and reinsert the battery ...

Page 89: ...the location and name for Turn Wireless On and Turn Wireless Off might change See the printed documentation that accompanied your device for more information About the preferred network list Create a list of preferred networks These networks are scanned first when you are traveling Your BlackBerry device attempts to connect to a preferred network based on the order in which the networks appear in ...

Page 90: ... traveling How do I register my device with the network How do I select a network when traveling In most cases your BlackBerry device automatically roams to an appropriate network If you have a preferred network list your device scans first for networks in the list If your device continues to display a limited level of wireless coverage you can attempt to improve the level of wireless coverage by ...

Page 91: ...it SIM card contacts if your SIM card is provisioned for a SIM card phone book Contact your service provider for more information Add SIM card contacts 1 In the address book click the trackwheel 2 Click SIM Phone Book 3 Click the trackwheel 4 Click New 5 Type the contact information 6 Click the trackwheel 7 Click Save Add SIM card contacts to your address book In the address book click the trackwh...

Page 92: ...ons 2 Click SIM Card 3 Click the trackwheel 4 Click Enable Security 5 Type your SIM card PIN code 6 Click the trackwheel Notes Your service provider must provide you with a SIM card PIN code before you can set SIM card security If you type the SIM card PIN code incorrectly three times your SIM card does not function Contact your service provider for more information Change the SIM card PIN code 1 ...

Page 93: ...r key About the device password If you type your BlackBerry device password incorrectly five times you must type blackberry before you can continue The next time that you type your password and on subsequent password attempts the characters that you type are displayed If you type your device password incorrectly ten times all information is erased from your device for security reasons If your devi...

Page 94: ...device with a device password set on the Home screen click Lock To unlock your device on the Lock screen roll the trackwheel Click Unlock Type your password Press the Enter key Related topic About the device password See page 93 About keyboard lock If you do not set a device password you can lock your keyboard to prevent accidentally placing calls or typing characters Lock and unlock the keyboard ...

Page 95: ...y but you can regenerate keys manually at any time Regenerate encryption keys In the device options click Security Options Click General Settings Click a current service Click Regenerate Encryption Key Related topics About encryption keys See page 95 Can I regenerate encryption keys from my device See page 143 About the password keeper Use the password keeper to create and store all your passwords...

Page 96: ...Copy passwords In the password keeper click a password Click Copy to Clipboard To clear the password from the clipboard in the password keeper click the trackwheel Click Clear Clipboard To paste the password place the cursor where you want to insert it Click the trackwheel Click Paste Warning Passwords copied to or from the clipboard are not encrypted About security self tests The security self te...

Page 97: ...Wipe Handheld 5 Click Continue 6 Type blackberry Related topic How do I restore my device after clearing it See page 143 Set owner information In the device options click Owner Type your contact information Click the trackwheel Click Save Note Owner information appears on the screen when you lock your BlackBerry device ...

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Page 99: ... trackwheel Click Reset Settings Related topics About firewall settings See page 99 Legal notice See page 147 About permissions for third party programs You can set whether third party programs on your BlackBerry device can use data or connections from other programs For example a third party program might use data from personal information management PIM programs or connections from programs such...

Page 100: ...h a minus sign beside it Click Collapse If your device is integrated with an account that uses BlackBerry Enterprise Server version 4 0 or later some settings might appear differently than the settings described Contact your system administrator for more information Related topics About permissions for third party programs See page 99 Control external connections See page 100 Control connections w...

Page 101: ...ded document set the Browser Filters field To control whether third party programs can be used by your device as a source for customized themes set the Theme Data field Related topics Set permissions for third party programs See page 100 Control external connections See page 100 Control access to personal information See page 101 Control access to personal information 1 In the device options click...

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Page 103: ... can destroy unbreakable bricks Laser enables you to shoot unlimited laser beams at the bricks Multi puts four balls in play Catch enables you to catch and hold the ball Flip changes the direction of the paddle Wrap enables you to move the paddle beyond the edge of the screen Bomb destroys the next brick that you hit and damages nearby bricks Life gives you an additional life BrickBreaker scoring ...

Page 104: ... and score to the public high score web site Unsubmitted high scores can be submitted at any time In BrickBreaker click the trackwheel Click Send High Score How do I check the BrickBreaker high score web site In BrickBreaker click the trackwheel Click High Scores Why are the bricks descending After you hit the ball with your paddle 50 times on any level the bricks descend one space every few secon...

Page 105: ...e wireless network from your service provider or system administrator through the BlackBerry Desktop Software when you connect your device to your computer Accept new service books Service books should be accepted automatically by your BlackBerry device If a new service book is available and it is not accepted automatically a book icon appears in the device status section of the screen To accept t...

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Page 107: ...sked questions Synchronization frequently asked questions Typing frequently asked questions Browser frequently asked questions Downloading frequently asked questions Contacts frequently asked questions Calendar frequently asked questions Tasks frequently asked questions Memos frequently asked questions Alarm frequently asked questions Bluetooth frequently asked questions Network coverage frequentl...

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Page 109: ...the device options click About To return to the device options press the Escape button twice Why is there a flashing light on my device The notification LED on the top of your BlackBerry device flashes different colors to indicate various states A green light indicates that you are in a wireless coverage area A red light indicates that a new message has arrived and your current profile is set to n...

Page 110: ...110 User Guide Why did my settings change Depending on your theme items that you have set such as hidden icons font options and the Home screen background image might change if you select a new theme ...

Page 111: ...ckBerry device is connected to the wireless network See the printed documentation that accompanied your device for more information about wireless coverage levels If you still cannot make calls verify that fixed dialing number mode is not enabled In the phone options click FDN Phone List Click the trackwheel Click Disable FDN mode Why am I no longer receiving calls Verify that you are in a wireles...

Page 112: ...barring password Contact your service provider for more information You can block all incoming calls or block all incoming calls when you are roaming only You can also block all outgoing calls all international outgoing calls or block all international outgoing calls when you are roaming only Can I use call forwarding Yes if your service provider plan includes call forwarding and your SIM card is ...

Page 113: ... stop your device from answering calls automatically when you remove it from the holster in the phone options click General Options Set the Auto Answer Calls field to No To stop your device from ending calls automatically when you insert it in the holster in the phone options click General Options Set the Auto End Calls field to No Can I change how my phone number appears in the phone Yes Edit you...

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Page 115: ...elete messages Why were some of my messages deleted from the device How do I change how long messages and phone call logs remain in a messages list How do I restrict the types of email messages that are sent to my device How do I create a generic filter Why are some messages sent to my device even though I have created a filter Why can t I specify some folders from which email messages are redirec...

Page 116: ...which restrict the email messages that are sent to your device are not enabled See Manage filters on page 23 for more information Why is the menu item for sending a message not available If you do not have an email address or PIN saved for your contact the option to send a message to that contact does not appear In the address book add an email address or a PIN number for your contact Why does the...

Page 117: ...ice are also filed in your desktop email program If your device is not enabled for wireless email reconciliation your device must be integrated with an account that uses the BlackBerry Desktop Redirector or the BlackBerry Enterprise Server to file messages You must perform an initial email reconciliation with the BlackBerry Desktop Software so that the folders in your desktop email program appear ...

Page 118: ...turned on wireless email reconciliation messages that you delete in your desktop email program are also deleted on your device Messages that you delete on your device are also deleted in your desktop email program If you deleted multiple messages using Delete Prior the messages are only deleted from your device How do I change how long messages and phone call logs remain in a messages list To chan...

Page 119: ...concile field to Off Save your changes Open the Email Reconciliation screen again and set the Wireless Reconcile field to On Save your changes How do I make changes to the folders on my device You cannot add edit or delete folders from your BlackBerry device To add edit or delete a folder change it in your desktop email program and reconcile your email messages with your device If your device is e...

Page 120: ... headers mean If your BlackBerry device is integrated with an account that uses BlackBerry Enterprise Server version 4 0 or later your system administrator might have assigned an IT policy to your device that adds a disclaimer to your email messages after you send them You cannot edit this disclaimer The Disclaimer On and Disclaimer Off headers indicate whether or not the BlackBerry Enterprise Ser...

Page 121: ...en you return to a wireless coverage area Verify that fixed dialing number mode is not enabled In the phone options click FDN Phone List Click the trackwheel Click Disable FDN mode If you still cannot send SMS messages verify that your plan supports sending and receiving SMS messages Contact your service provider for more information Can I verify that my SMS message has reached its recipients Yes ...

Page 122: ... plan some SMS message options might not be available on your BlackBerry device Contact your service provider for more information What are the Validity Period Sent As and Network to Send Over fields in the SMS options The Validity Period field specifies how long the service center should keep your SMS messages if they cannot be delivered to your contacts immediately The Sent As field specifies ho...

Page 123: ...o set when your BlackBerry device receives MMS messages set the Automatic Retrieval field Can I filter unwanted MMS messages Yes In the device options click MMS In the Message Filtering section select the Reject Anonymous Messages check box or the Reject Advertisements check box Can I configure notification for all MMS messages Yes You can set delivery reports which notify you and a sender when an...

Page 124: ...124 User Guide ...

Page 125: ...ice must be integrated with an account that uses BlackBerry Enterprise Server version 3 6 or later for Microsoft Exchange BlackBerry Enterprise Server version 2 2 or later for IBM Lotus Domino BlackBerry Enterprise Server version 4 0 or later for Novell GroupWise or the BlackBerry Internet Service To view zip htm or html attachments your device must be integrated with an account that uses BlackBer...

Page 126: ...ft PowerPoint presentation in its original format your BlackBerry device must be integrated with an account that uses BlackBerry Enterprise Server version 4 1 or later Why is More available appearing at the end of my file attachment Long attachments are sent to your BlackBerry device in sections As you read the first section the next section should be sent to your device automatically if you are i...

Page 127: ...ailable but it has not been retrieved To retrieve skipped content click the skipped content bar Click More Can I view tracked changes in document attachments Depending on the document type you might be able to view tracked changes In a document attachment click the trackwheel Click Show Changes To hide tracked changes click the trackwheel Click Hide Changes ...

Page 128: ...128 User Guide ...

Page 129: ...urned on in the messages options If your device is integrated with an account that uses the BlackBerry Internet Service and your service provider supports wireless email reconciliation verify that you have turned on wireless email reconciliation in the messages options Can I synchronize PIM items over the wireless network Yes If your BlackBerry device is integrated with an account that uses BlackB...

Page 130: ... the BlackBerry Desktop Software Online Help for more information Why do some characters in my desktop calendar not appear correctly after synchronization If you create calendar entries on your BlackBerry device that contain special accents or characters and your desktop computer does not support those accents or characters the characters do not appear in your desktop calendar correctly On your de...

Page 131: ... this feature your BlackBerry device must be integrated with an account that uses BlackBerry Enterprise Server version 3 6 or later for Microsoft Exchange and wireless email reconciliation must be turned on Verify that you are in a wireless coverage area and that your BlackBerry device is connected to the wireless network See the printed documentation that accompanied your device for more informat...

Page 132: ...132 User Guide ...

Page 133: ...there no browsers available on my device Verify that you are in a wireless coverage area and that your BlackBerry device is connected to the wireless network See the printed documentation that accompanied your device for more information about wireless coverage levels Depending on your service provider or your theme the location and name for your device browsers might change Can I use the BlackBer...

Page 134: ... check box you can view a web page when your BlackBerry device is not connected to the wireless network or when you are outside a wireless coverage area When you view the web page offline it displays the information that was current when you last viewed the bookmark online To change this check box you must create the bookmark again Can I view web pages that contain JavaScript or animated graphics ...

Page 135: ...alog box appears when the BlackBerry device cannot authenticate a WTLS connection automatically How do I set BlackBerry Browser security options You can apply Transport Layer Security TLS to the connection between the BlackBerry Enterprise Server and a web server or to the connection between your BlackBerry device and a web server To set BlackBerry Browser security in the device options click Secu...

Page 136: ...136 User Guide ...

Page 137: ... 4 fields on the New Address screen These fields are custom fields where you can add information about your contacts such as spouse name or nickname You can set up your BlackBerry Desktop Software to synchronize with these custom fields in your desktop email program You can only synchronize the information in a custom field with a text field in your desktop email program For example you cannot add...

Page 138: ...e profile Can I clear all the categories that apply to a contact task or memo Yes When editing the contact task or memo click the trackwheel Click Categories Click the trackwheel Click Clear Selection Save the changes Can I remove the prompt that appears before I delete contacts calendar entries tasks or memos Yes In the address book calendar tasks or memo options set the Confirm Delete option to ...

Page 139: ...es fields and the Mark as Private check box when editing a recurring appointment or meeting When editing a recurring meeting that you created you can also edit the meeting participants How do I expand the number of hours that are shown in the calendar In the calendar options set the Start Of Day and End Of Day fields Save the changes How do I change the day of the week that displays first when vie...

Page 140: ...ld to a longer period of time When you increase the amount of time in this field any appointments in your calendar during that period of time appear in your device calendar Can I set a snooze time for task and calendar reminders Yes In the tasks or calendar options set the Snooze field What is dismissed if I click Dismiss All in a reminder If Dismiss All appears in a task or calendar reminder more...

Page 141: ...ist of paired Bluetooth enabled devices click your computer Click Connect See the BlackBerry Desktop Software Online Help for more information about connecting your device to your computer using a Bluetooth wireless connection How do I know when my Bluetooth radio is on Bluetooth icons appear on the Home screen if your Bluetooth radio is on or if you are connected with another Bluetooth enabled de...

Page 142: ...device is paired with your BlackBerry device In the paired Bluetooth enabled devices list click a paired Bluetooth enabled device Click Device Properties Set the Trusted field to Yes Can I prevent Bluetooth enabled devices from discovering my device when it is within range Yes In the Bluetooth paired devices list click the trackwheel Click Options Set the Discoverable field to No ...

Page 143: ...e restore device data and services using the Backup and Restore tool See the BlackBerry Desktop Software Online Help for more information How do I prevent passwords from accidentally being copied to the clipboard In the password keeper options set the Allow Clipboard Copy field to False Can I regenerate encryption keys from my device If your BlackBerry device is integrated with an account that use...

Page 144: ...rd keeper In the password keeper options set the password length and specify whether randomly generated passwords must contain letters numbers or symbols How do I prevent passwords from appearing on the screen in the password keeper In the password keeper options set the Show Password field to False ...

Page 145: ...ck Hide Application To show a hidden icon on the Home screen hold the Alt key and click the trackwheel Click Show All Hold the Alt key and click a crossed out icon Click Hide Application To switch to another program hold the Alt key and press the Escape button Continue to hold the Alt key and select a program Release the Alt key to switch to that program To switch the input language hold the Alt k...

Page 146: ...n in a list hold the Alt key and roll the trackwheel To move to the top of a screen press 1 To move to the bottom of a screen press 7 To move down a screen press 9 To move up a screen press 3 To move to the next item press 2 To move to the previous item press 8 To delete a selected item press the Backspace Delete key Editing text shortcuts To move the cursor horizontally through a line of text hol...

Page 147: ...s The BlackBerry handheld and or associated software are protected by copyright international treaties and various patents including one or more of the following U S patents 6 278 442 6 271 605 6 219 694 6 075 470 6 073 318 D445 428 D433 460 D416 256 Other patents are registered or pending in various countries around the world Visit www rim com patents shtml for a current listing of applicable pat...

Page 148: ...y Information The inclusion of Third Party Information in this document does not imply endorsement by RIM of the third party in any way Any dealings with third parties including without limitation compliance with applicable licenses and terms and conditions are solely between you and the third party RIM shall not be responsible or liable for any part of such dealings You are solely responsible for...

Page 149: ...ss book 91 See also creating address book adding SIM card contacts to 91 custom fields 137 managing remote search results 59 searching remote 59 sharing with Bluetooth enabled device 74 updating contacts from attachments 39 See also contacts address book attachments about 37 39 adding 20 opening 39 addresses image 50 link 50 web page 50 alarm frequently asked questions 69 notification 69 reminders...

Page 150: ...74 142 book icon See service books bookmarks adding folders 52 available offline 134 changing 51 creating 51 deleting 51 moving 52 organizing 52 renaming folders 52 BrickBreaker checking high score site 104 object 103 paddle speed 103 playing 103 scoring 103 submitting scores 104 volume 103 browser about 49 changing content type 134 changing home page 134 clearing cache 52 closing 50 controlling s...

Page 151: ... 112 deleting forward number 15 requirements for using 112 setting 15 call logs about 14 adding notes 14 deleting notes 14 editing notes 14 forwarding notes 14 setting 14 using 14 call waiting requirements for using 112 setting 15 calls alternating between 13 answering 12 default volume 17 dialing using letters 13 disconnecting from conference 13 emergency 11 ending 11 12 fixed dialing 17 formatti...

Page 152: ... SMS messages 28 allowing duplicate 137 applying categories 59 assigning speed dial 13 calling 11 changing in profile exceptions 78 clearing all categories 138 creating categories 58 deleting 57 deleting categories 59 editing 57 frequently asked questions 137 managing remote search results 59 number of 138 searching in remote address book 59 SIM card 91 sorting 137 sorting by category 59 synchroni...

Page 153: ...rds 96 PIN messages 25 prior messages 21 profile exceptions 78 profiles 77 remote address book search results 59 saved searches 35 service books 105 SIM card phone book contacts 91 SMS messages 28 speed dial numbers 14 tasks 65 themes 82 third party programs 53 using email reconciliation 41 See also removing delivery confirmation for PIN messages 116 for SMS messages 121 desktop email program add ...

Page 154: ...17 resending 20 resending automatically 20 restricting 118 saving 20 saving draft 20 saving sent 21 sending 19 setting importance 20 stop from sending 116 viewing filed 21 viewing longer subject line 118 See also messages email reconciliation about 41 deleted messages 41 handling conflicts 130 over the wireless network 41 requirements for using 129 with personal folders 130 email redirection frequ...

Page 155: ... email redirection 119 changing 119 collapsing 20 52 expanding 20 52 redirecting email messages from 23 130 redirecting sent items 23 renaming for bookmarks 52 viewing filed email messages 21 font setting 82 forwarding call notes 14 calls 15 email messages 20 MMS messages 32 PIN messages 25 SMS messages 28 frequently asked questions alarm 69 automatic wireless backup 43 Bluetooth 141 browser 133 c...

Page 156: ...ght Bluetooth connection indication 109 coverage area indication 109 flashing 109 low battery indication 109 links address 50 copying addresses 50 creating 117 creating for PIN 117 selecting 49 134 sending from browser 50 using 117 loading programs 54 locking device 94 keyboard 94 logging calls 14 M mailing lists adding members 58 changing members 58 creating 57 deleting 57 deleting members 58 edi...

Page 157: ...op forwarding 119 MMS messages about 31 attachments 31 deleting 32 filtering 123 finding number 31 forwarding 32 frequently asked questions 123 image attachments 32 notification 32 123 opening 31 options 123 presentations 123 replying 32 retrieving 31 saving 32 sending 31 sending from browser 32 vCalendar attachments 32 vCard attachments 32 viewing 31 viewing size 123 See also messages moving book...

Page 158: ...pying 143 storing 95 viewing in password keeper 96 See also device password pasting text 45 pause about 59 adding 59 112 personal folders reconciling with 130 personal identification number See PIN phone alternate between calls 13 assigning speed dial 13 blocking calls 14 Bluetooth 74 call waiting 15 calling corporations 16 changing display of phone number 113 changing fixed dialing entries 18 che...

Page 159: ...ading 53 frequently asked questions 54 loading 54 switching between 145 third party and data transmissions 99 viewing details 53 viewing list 53 See also third party programs protecting device content 95 R recalling saved searches 35 recipient searching by 36 recurring appointments See appointments recurring meetings See meetings redirecting email messages 23 119 reducing data size 95 refreshing w...

Page 160: ...in opposite direction 146 through calendar views 139 search criteria setting 35 searches deleting saved 35 editing saved 35 recalling saved 35 saving 35 viewing last 36 viewing saved 35 searching about 35 by recipient 36 by sender 36 by service 35 by subject 36 remote address book 59 setting search criteria 35 shortcuts 36 within attachments 126 security additional features 143 certificate servers...

Page 161: ...or speed 47 default volume for calls 17 device password 93 folder redirection 23 font 82 home screen background 81 importance level of messages 20 language 85 out of office reply from device 22 owner information 97 profiles 77 search criteria 35 SIM card security 92 theme 82 TLS 135 TTY 16 voice mail options 16 WTLS 135 See also editing changing short message service See SMS messages shortcuts for...

Page 162: ...s speakerphone using during calls 13 specified case definition 46 speed dial assigning numbers 13 assigning to contacts 13 deleting 14 editing 14 moving contact 14 using 12 viewing list 14 spreadsheet attachments viewing cell contents 126 subject creating filters using 23 searching by 36 viewing more of 118 subscriber information module card See SIM card SureType shortcuts 47 typing 45 using word ...

Page 163: ...kerphone during calls 13 turning on alarm snooze 69 Bluetooth radio 73 browser push 54 calendar snooze 140 call blocking 14 cell broadcast messages 28 content compression 95 content protection 95 device automatically 87 device password 93 device screen 81 filters 23 fixed dialing 17 profile exceptions 78 speakerphone during calls 13 tasks snooze 140 wireless email reconciliation 41 wireless PIM sy...

Page 164: ...ing addresses 50 opening 49 refreshing 50 saving 51 saving requests 51 select mode 49 134 sending addresses 51 setting notification for 77 showing placeholders 50 submitting forms 134 view mode 49 134 viewing files from 51 viewing home page 50 viewing images 50 viewing next and previous 50 See also browser wireless backup 43 email reconciliation 41 PIM synchronization 42 restore 43 wireless email ...

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