www.blackmountain.bike
ON RECEIVING YOUR BIKE
QUALITY CHECK
On un-boxing your bike, please immediately check the bike for any defects or missing
parts and report to us as soon as possible at [email protected] or on +44(0)1291
639890 10am to 5pm Monday to Friday. You must keep all original packaging should you
need to make a return (see returns opposite).
We may not accept any claim or return if the bike has been ridden prior to reporting the
damage to us.
RETURNS
For us to accept a bike as a return, the bike must be in a new and saleable condition, so
we would expect the bike only to have been briefly test-ridden on a clean, dry surface for
example, and returned in all of its original packaging.
Full details of our return policy and the process for making a return can be found on our
website www.blackmountain.bike.
Our Neon paint finishes really help your Black Mountain bike stand out and
look great, but please bear in mind that some neon intensity may be lost
when exposed to direct sunlight over a long period of time. Please minimise
unnecessary UV exposure and store out of direct sunlight.
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