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Chapter 5: Troubleshooting
5. Troubleshooting
5.1 Problems/Solutions
Step 1.
Is the power LED (PWR) lit?
NO:
• Is the power adapter the proper type of voltage and cycle frequency for the AC
outlet?
• Is the power adapter properly installed in the device and in the outlet?
• Does the external power source provide power?
• Contact Black Box Technical Support at 724-746-5500 or [email protected].
YES:
• Proceed to Step 2.
Step 2.
Is the SDF (signal detect fiber link) LED lit?
NO:
• Check the fiber cables for proper connection.
• Verify that the TX and RX cables on the first device are connected to the RX
and TX ports, respectively, on the second device.
• Contact Black Box Technical Support at 724-746-5500 or [email protected].
YES:
• Proceed to Step 3.
Step 3.
Is the ACT (active) LED lit?
NO:
• Make sure that the local unit is off-hook.
• Contact Black Box Technical Support at 724-746-5500 or [email protected].
YES:
• Contact Black Box Technical Support at 724-746-5500 or [email protected].
