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SERVSWITCH™ WIZARD
6. Troubleshooting
6.1 Things to Try
This section suggests possible answers for a number of problems that people
sometimes encounter when trying to operate the ServSwitch Wizard. If the
suggested actions don’t solve your problem, or if you don’t see a listing for the type
of trouble you’re having, contact Black Box Technical Support as described in
Section 6.2
.
Problem:
Poor video quality with smearing, fuzziness, or rippling.
Possible Solution:
Use shielded or screened coaxial video cables to connect your devices to the
ServSwitch Wizard.
Problem:
Your mouse does not move the cursor/pointer.
Possible Solutions:
If you move the mouse and the activity indicator (the dot on the 7-segment
display) does not flash, then the ServSwitch Wizard is not receiving data from the
mouse. Check the mouse’s connection to the Wizard; if it’s OK, try resetting the
mouse using the reset function (see
Section 5.7
), warm-resetting the Wizard (see
Section 5.12
) or powering the Wizard OFF and then ON again. If you are
attempting to connect the Wizard to a CPU with a PS/2 mouse connection that has
not been powered down, you will need to use the mouse-restoration function F5 or
F6 (see
Section 5.8
).
Make sure that your software is configured to accept a Microsoft compatible
PS/2 mouse of the type that you have connected.
Make sure that (a) the mouse and computer were both connected to the
ServSwitch Wizard before any part of the system was powered up, and (b) the
Wizard was powered ON before the attached computer. If you’re not sure whether
this was the case, then (if it’s possible to do so) power everything down, make sure
all cable connections are correct and secure, power up the Wizard, then power up
all attached computers.
Summary of Contents for ServSwitch Wizard SW651A
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