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CHAPTER 6: Troubleshooting
Problem:
Compaq MX11800 model integrated keyboard and mouse only:
The mouse consistently
fails to boot when the Extender is connected to a PC running Windows NT 4.0
through its PS/2 style mouse port.
Possible Solutions:
There are three possible solutions to this problem:
1. Use a different type of mouse.
2. Connect the Extender to your NT 4.0 PCs through an adapter and one of the
PC’s serial ports rather than through its PS/2 port.
3. Select “CPU zero,” or another CPU if you have another PC connected that
isn’t running NT 4.0, while NT is booting. You should be able to use the
system normally once the logon screen appears.
6.2 Clearing the Extender’s Password
If you ever forget a password you’ve set for the ServSwitch Duo Extender, you can
use the Duo to erase it. With the Duo system selected (as opposed to the local
CPU), press {Duo Hotkeys} + [Enter] to get into the Duo’s menu system, then press
the [F1] function key and select “FUNCTIONS” to bring up the FUNCTIONS
menu. Admin users will see an option in this menu to “Clear UTP Extender
Password.” Select this, then confirm it by pressing the [F8] function key. A message
that the password has been cleared will appear on screen.
If you want to restore the Extender to its factory-default configuration as well as
to erase the password, use the procedure described in
Section 6.3
.
6.3 Restoring the Extender to Its Factory-Default Configuration
If your ServSwitch Duo Extender has become misconfigured, or if you’re swapping
in a new (and very different) local CPU, etc., you can set all of the Extender’s
keyboard-controlled configuration options back to their factory defaults. First go
into configuration mode, then issue the [F] [8] [Enter] command. (“[F] [8]” is
the letter “F” followed by the number “8”, not the [F8] function key.) This will also
clear any password you’ve set, but it will have no effect on the Extender’s video
compensation, CPU selection, or locked/unlocked state, nor will it change the
hotkey setting, which is controlled with the Extender’s DIP switch.
If you only want to erase the Extender’s password without resetting its
configuration options to their factory-default values, you can select “Clear UTP
Extender Password” in the Duo’s FUNCTIONS menu, as described in
Section 6.2
.
Summary of Contents for ServSwitch Duo KV6EXT-R2
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