®
Further information
This chapter contains a variety of information, including the following:
• Getting assistance - see below
• Troubleshooting - see right
• Appendices
Configuration pages via viewer
• Appendix 10 -
•
•
•
Radio frequency energy statements
Getting assistance
If you are still experiencing problems after checking the list of solutions in the
Troubleshooting section then we provide a number of other solutions:
•
in the US:
in the UK:
•
Phone
in the US:
--00
in the UK:
+ (0) 000
Troubleshooting
Global network users are unable to contact the ServSwitch CX Quad IP
• Check that the correct address is being used by the remote users.
• Check the
. Check that the users network address has not
.
• If the ServSwitch CX Quad IP is situated behind a firewall, check that the
relevant ports are being allowed
and are being
correctly routed.
• Check the
, the LNK indicator should be on. If the
network link is a 100Mbps connection, the 100 indicator should also be on.
The remote cursor is not correctly responding to my mouse movements
•
. When doing so, ensure that the host system does
not have mouse cursor trails enabled and that the top left corner of the
screen is clear of application windows.
When logging on using VNC viewer, I cannot enter a username
• Either, the VNC viewer is an old version (
admin user has been configured on the ServSwitch CX Quad IP.
HT
