Black Box ServSwitch CX Quad IP KV4161A User Manual Download Page 1

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LOC REM VNC 100 LNK PWR

BLACK BOX

CX Quad IP

BLACK BOX

724-746-5500

ServSwitch

™

CX Quad IP

USER GUIDE



NETWORK SERVICES

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CUSTOMER

SUPPORT

INFORMATION

APRIL 2010

KV4161A

Summary of Contents for ServSwitch CX Quad IP KV4161A

Page 1: ...ree in the U S Call 877 877 BBOX outside U S call 724 746 5500 FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mailing address Black Box Corporation 1000 Park...

Page 2: ...in connection 13 Power control port 14 Multiple video head connections 15 Remote switching control 16 Configuration Overall initial configuration 17 Initial configuration 18 Main menu 19 General secu...

Page 3: ...e shared private 42 Power switching 42 Controls 43 VNC hotkey selection 47 If you need to enter a port number 48 Viewer encryption settings 48 Supported web browsers 48 Further information Getting ass...

Page 4: ...rts 81 Appendix 7 Cascading multiple units 82 Connecting units in cascade 83 Addressing computers in a cascade 84 Using cascaded computers 84 Appendix 8 Cable and connector specifications 85 ServSwitc...

Page 5: ...useful utility allows you to quickly and efficiently manage user groups and their access permissions across multiple devices such as the ServSwitch CX Quad IP Optional power switch control allows you...

Page 6: ...WIZARD NET in order to simplify operation SAM SAM SAM SAM SAM SAM SAM SAM SAM SAM SAM SAM SAM SAM SAM SAM SAM SAM Global User Global User Global User Global User Global User Global User Global User G...

Page 7: ...l user port Connect a USB keyboard and mouse plus a video monitor to these connectors These allow you to perform the initial configuration of the ServSwitch CX Quad IP Additionally you can use these t...

Page 8: ...style Connectors Analog video PS 2 style keyboard and PS 2 style mouse USB Connectors Analog video and USB keyboard mouse Sun with audio Connectors Analog video Sun keyboard mouse and 3 5mm audio jack...

Page 9: ...ch CX Quad IP units offer three main mounting methods Supplied four self adhesive rubber feet Optional single unit rack brackets Optional double unit rack brackets Connections Single unit rack bracket...

Page 10: ...o achieve the required installation Global users page 11 Local user page 10 Power in page 13 Computer power control switching page 14 Computer system via SAM page 12 Connections do not need to be carr...

Page 11: ...just one of the USB ports However the switch will only support one logical keyboard device and one logical mouse device To connect the local user port 1 Position a suitable video monitor keyboard and...

Page 12: ...e refer to Networking issues within the Configuration chapter for more details IMPORTANT When an ServSwitch CX Quad IP is accessible from the public Internet or dial up connection you must ensure that...

Page 13: ...ing between the computer system and the ServSwitch CX Quad IP unit The maximum length of the cable is 10 m 32 feet 4 Attach the connector of the cable run to the socket of the SAM 5 At the other end o...

Page 14: ...ion and will become warm to the touch Do not enclose them or place them in locations where air cannot circulate to cool the equipment Do not operate the equipment in ambient temperatures exceeding 40...

Page 15: ...ted to the power inputs of each computer system and the power switch box es are then connected to a mains power supply IMPORTANT Power switching devices have a maximum current rating It is essential t...

Page 16: ...ceives the same command on its serial interface Consequently by linking the serial interfaces a master unit may be made to automatically switch one or more slave units as shown in the diagram Note You...

Page 17: ...er with the baud rate selection can be made either via the local or global user configuration menus The value of the byte received via the serial link determines which computer port should be linked t...

Page 18: ...d set up individual user accounts with access privileges 2 Create an ADMIN administration password All ServSwitch CX Quad IP units have a fixed user account that cannot be deleted or renamed called AD...

Page 19: ...an existing setup within the network See Networking issues for more details Option port serial details These two items control the use of the OPTIONS port on the rear panel of the unit The port can e...

Page 20: ...the instructions in this guide Security Note If the security option has been enabled you will be asked for a valid user name and password before the main menu can be displayed IMPORTANT When supplied...

Page 21: ...und colour will remain red until sufficient characters have been entered to form a reasonably robust password 6 Once the password has been entered you can navigate away from the menu page and it will...

Page 22: ...and restore factory default settings 1 Remove power from the ServSwitch CX Quad IP unit 2 Press and hold the reset button on the front panel requires paper clip or similar 3 Apply power and after a c...

Page 23: ...tain network address ranges to be denied access to the ServSwitch CX Quad IP If set incorrectly it is possible to exclude all network users and so this option provides an emergency recovery point To c...

Page 24: ...rt Configuration Lets you setup or alter the details concerning the OPTIONS serial port Host Configuration Allows you to configure user access hot key switching and power control codes for the connect...

Page 25: ...t enforce encryption unless a viewer specifically requests it If a viewer has its Let server choose setting then an un encrypted link will be set up Prefer on This setting generally enforces encryptio...

Page 26: ...h firewall configurations For this reason the ServSwitch CX Quad IP is designed to be intelligent flexible and secure With the minimum of effort it can reside either behind the firewall or alongside w...

Page 27: ...y the port address as well as the IP address For instance if you set the HTTP port to 8000 and the IP address is 192 168 47 10 then browser users will need to enter http 192 168 47 10 8000 Note the si...

Page 28: ...k configuration screen where the new IP address and network mask should be displayed DNS addressing As with any other network device you can arrange for your ServSwitch CX Quad IP to be accessible usi...

Page 29: ...Reserve the admin password for administration use only and use a non admin user profile for day to day access Use the latest Secure VNC viewer this has more in built security than is available with t...

Page 30: ...particular model of power switch other power switches may require different settings Please refer to your power switch documentation for details about codes required by other power switches The struct...

Page 31: ...t which portion of the ServSwitch CX Quad IP that you wish to upgrade Tick the Main option to upgrade the ServSwitch CX Quad IP unit itself Tick one or more of the SAM options to include them in the u...

Page 32: ...ess or Global user access via IP network link LOC REM VNC 100 LNK PWR The front panel indicators Indicators LOC Keyboard or mouse data are being received from the local console REM Keyboard or mouse d...

Page 33: ...nd repeat this procedure until all of the port address numerals have been entered then release and Note The numbers on your keyboard s numeric keypad are not valid use only the numeral keys above the...

Page 34: ...right buttons of a three button mouse Note The mouse switching option is usable only if the Mouse Switching option is enabled See Global preferences for more details At this point depending on the se...

Page 35: ...ou will be asked to enter a User Name and Password when you first access a user port When you have finished using the computer it is then good practice to logout forcing any other users to authenticat...

Page 36: ...ys By simultaneously pressing and then releasing or By pressing the middle and right buttons of a three button mouse If you are not already logged in do so now 2 Press to select More menus 3 Highlight...

Page 37: ...wo main reasons either A cascaded computer or multiple computers has been added to an address such as 0301 however there is still a registered entry for a directly connected host at address 03 Thus th...

Page 38: ...xist Each of the four global users and also the local user can view any host computer for which they have permission More than one user can view the same host and potential conflicts are arbitrated in...

Page 39: ...ut then only admin user account is currently defined and only a password is required Options button Provides a range of viewer and connection settings MORE Enter the ServSwitch CX Quad IP address here...

Page 40: ...P address will be shown here Options button Provides a range of viewer and connection settings MORE 5 Make any necessary option encryption changes and click the OK button to proceed Depending on the o...

Page 41: ...he edge of the screen the screen image will scroll across automatically How do I escape from full screen mode Press the F8 button This button is changeable but is most often set to F8 Why is the butto...

Page 42: ...vSwitch CX Quad IP admin user status required Configure This option is displayed only when you are logged on as the admin user When selected it provides access to a wide range of ServSwitch CX Quad IP...

Page 43: ...rtant because it can help to decrease unnecessary video information being sent across the link thus improving overall performance Once this has been done providing you use the Hosts button to switch b...

Page 44: ...on escape sequences see Advanced unit configuration for details The single mouse mode does not require calibration Resync Mouse This option has the same effect as the button on the menu bar and re syn...

Page 45: ...end the contents of the clipboard to the host Click to send the code Click to send the contents of the clipboard to the host Enable Sun Translation When enabled this mode translates certain keyboard s...

Page 46: ...Repeat step 2 until the Display Activity indicator suddenly rises to a much higher level i e 50 This will mean that you have reached the noise boundary At this point increment the Threshold value by...

Page 47: ...uced Blanking option see below then click the Calc button Then click the Add button to include the new mode within the list If you calculate the setting for a mode that has too high a resolution to be...

Page 48: ...address then If the port address is a single character release all of the keys If the port address is two or more characters release the first numeral key and press the second repeat this procedure un...

Page 49: ...her offer four encryption options The resulting actions of certain options depend upon how the ServSwitch CX Quad IP to which you are connecting is configured Always on This setting will ensure that t...

Page 50: ...6 5500 in the UK 44 0 118 965 6000 Other subsidiaries Troubleshooting Global network users are unable to contact the ServSwitch CX Quad IP Check that the correct address is being used by the remote us...

Page 51: ...g the middle and right buttons of a three button mouse If you are not already logged in do so now What to do if the ADMIN password has been forgotten 2 Press to display the Main Menu 3 Use the followi...

Page 52: ...tching connections configuration or operation via menu Switch Computer ON Select this option to power on one or more computers Switch Computer OFF Select this option to power off one or more computers...

Page 53: ...ou select Moving Logo then a small logo will bounce around the screen Confirmation Box Settings Disabled Enabled When enabled a confirmation box is displayed on screen for three seconds after a comput...

Page 54: ...re good overall system efficiency Mouse Switching Settings Enabled Disabled The computer channel can be switched using a three button mouse or IntelliMouse Pressing the central button or wheel button...

Page 55: ...full access to all the connected computers and full administration rights With security enabled users are required to log in to the ServSwitch CX Quad IP Each user is allocated access rights to compu...

Page 56: ...to the Admin user the configuration section menu allows you to determine settings that relate directly to the global IP user aspects of the unit Unit Configuration IP admin password encryption setting...

Page 57: ...rhead of roughly 10 but is highly secure against third party intrusion Hardware Indicates the version of the internal circuitry Firmware Indicates the version of the internal software Keybd Layout Use...

Page 58: ...uration press Net Mask Also often called the subnet mask this value is used alongside the IP address to help define a smaller collection or subnet of devices on a network In this way a distinction is...

Page 59: ...ion of two ServSwitch CX Quad IP units Options Baud Settings 1200 2400 4800 9600 19200 38400 57600 115200 This option determines the speed of the RS232 serial OPTIONS port The other communication sett...

Page 60: ...the admin user 2 Press hotkeys can change 3 Press to show the Main Menu 4 Select Configuration and press 5 Select Reset Configuration and press To reset the ServSwitch CX Quad IP configuration 1 From...

Page 61: ...he ServSwitch CX Quad IP unit and login as the admin user 2 Once logged in click the Configure button in the top right corner of the window Logged on users Indicates the current users irrespective of...

Page 62: ...he ServSwitch CX Quad IP considers your entered password to be too easy to guess A suitable password is best constructed using a mixture of more than 6 letters numbers and punctuation characters Confi...

Page 63: ...C Viewer you can use key press combinations to select host computers and also to display the host selection menu This option allows you to choose which keys should be used to form the hotkeys that wil...

Page 64: ...e Mode Mouse Switch Select the mouse button combination to exit from single mouse mode when active Use Quick Mouse Calibration Invokes optimized calibration techniques that handle the majority of mous...

Page 65: ...1 and 12 The day d must be between 0 Sunday and 6 The week w must be between 1 and 5 week 1 is the first week in which day d occurs and week 5 specifies the last d day in the month The time fields spe...

Page 66: ...e subnet mask this value is used alongside the IP address to help define a smaller collection or subnet of devices on a network In this way a distinction is made between locally connected devices and...

Page 67: ...are listed higher in the list than any denied addresses Take care not to invoke any deny access settings that would exclude valid users 1 In the access control list click on the entry to be moved 2 Cl...

Page 68: ...ort at the rear of the unit will be used for connection to power control switches or to synchronize the operation of two ServSwitch CX Quad IP units Baud Rate This option determines the speed of the R...

Page 69: ...ted by commas e g admin nigel preben steve Hotkey KVM Port Declare the numeric sequence that is pressed together with the hotkeys usually Ctrl Alt to select this host system which is the same value as...

Page 70: ...he clipboard 2 In a text application i e Word WordPad Notepad press Ctrl and V or right mouse click and Paste Date and time the event occurred Type of event user name and access method or remote IP ad...

Page 71: ...the IP address of the LDAP server that holds the required directory service Host Port The standard port address for LDAP links is 389 and this should not need to be changed unless special circumstanc...

Page 72: ...you to select the most appropriate colour level for the speed of the connection to the ServSwitch CX Quad IP Where the connection speed is slow or inconsistent there will be a necessary compromise be...

Page 73: ...in the logging and status section Rate limit mouse move events When ticked this feature reduces the mouse movement information that is sent to the ServSwitch CX Quad IP and host system This is useful...

Page 74: ...tically resized whenever the host system s screen resolution is altered IMPORTANT If you make any changes to the options given here and wish to retain them for successive connection sessions you must...

Page 75: ...e Width and Height settings in the adjacent fields A drop box to the right of the fields allows you to define the image size by percentage or by pixels as required Preserve Aspect Ratio When ticked ma...

Page 76: ...ssued to you If an existing ServSwitch CX Quad IP is fully reconfigured then it will need to issued with a new identity In this case the previous identity listed in this tab should be removed so that...

Page 77: ...8 Send Ctrl Alt Del Sends the selected keypress es to the ServSwitch CX Quad IP and host computer This is necessary because certain keys and key combinations are trapped by the VNC viewer Refresh Scre...

Page 78: ...ard When ticked the viewer will not send keyboard or mouse information to the ServSwitch CX Quad IP or host computer Accept clipboard from server This feature is restricted to software server versions...

Page 79: ...s section in order to use the telephone system efficiently it is vital for you to know your location relative to the person you are calling In this way you avoid dialling unnecessary numbers When one...

Page 80: ...hat the local part of the address is formed by only the last four bits If you use the diagram from the previous example and insert the new net mask it will have the following effect on the final resul...

Page 81: ...omes a little clearer The above mask has the form 11111111 11111111 11111111 11100000 Ignoring the initial three octets the final six zeroes of the mask would ensure that the 32 addresses from 64 0100...

Page 82: ...contact with your ServSwitch CX Quad IP it is necessary for the firewall to allow communication through a particular numbered port to occur One specific function of firewalls is to restrict access to...

Page 83: ...s that the local and global users linking into the ServSwitch CX Quad IP unit can all only view one host system at a time due to the single pathways formed by the connections between the ServSwitch un...

Page 84: ...There must be no crossover connections within the cable The cascade link cables can be up to 10m 32 feet in length providing that the total length from the ServSwitch CX Quad IP or ServSwitch CX Uno t...

Page 85: ...marked in red requires a longer address 1203 as it is situated at cascade level 2 compared to the blue computer at the top level with its two digit port number The first time that you make a connecti...

Page 86: ...pin RJ9 4pin RJ9 4pin RJ9 Multi head synchronisation cable MASTER end 9pin D type female SLAVE end 9pin D type female MASTER end 9pin D type female SLAVE1 end 9pin D type female Use this cable when tw...

Page 87: ...ings means press down the key that follows means release the key that follows means press down and release the key that follows means wait 250ms note if a number immediately follows the asterisk then...

Page 88: ...gh frequency system screens Half width screens can be expanded to normal width using the scaling features of the viewer vesa 720 x 400 85Hz vesa 640 x 480 60Hz vesa 640 x 480 72Hz vesa 640 x 480 75Hz...

Page 89: ...ion cord with the ServSwitch CX Quad IP make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord s ampere rating Also make sure that the total ampere r...

Page 90: ...NT OF THIRD PARTY RIGHTS AND FITNESS FOR PARTICULAR PURPOSE 4 Limitation on Liability UNDER NO CIRCUMSTANCES SHALL REALVNC BE LIABLE FOR ANY CONSEQUENTIAL INDIRECT OR INCIDENTAL DAMAGES WHATSOEVER INC...

Page 91: ...ween the equipment and the receiver c Connect the equipment to an outlet on a circuit different from that to which the receiver is connected d Consult the supplier or an experienced radio TV technicia...

Page 92: ...or los orificios de ventilaci n 10 El equipo el ctrico deber ser situado fuera del alcance de fuentes de calor como radiadores registros de calor estufas u otros aparatos incluyendo amplificadores que...

Page 93: ...ctxd com Documentation by 2010 Black Box Corporation All trademarks are acknowledged Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 United States of America Tel 1 724 746 5500 Fax 1 724...

Page 94: ...0 keyboard 10 local user 10 multiple video head 15 network port 11 power control 14 power supply 13 Connector specifications 85 Control menus 40 Controls viewer options 43 Control strings power switch...

Page 95: ...configuration 65 serial port configuration 67 setting IP access control 66 unit configuration 62 user accounts 61 Reset configuration 59 Resync mouse 43 RJ9 connector 14 Router 26 Routing status 35 S...

Page 96: ...606 747 tech blackbox fr Germany www black box de 49 811 5541 110 49 811 5541 499 techsupp black box de Italy www blackbox it 39 02 27 404 700 39 02 27 400 219 supporto tecnico blackbox it Netherlands...

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