Black Box ServSwitch ACU5200A, User Manual

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CHAPTER 5: TROUBLESHOOTING
22
Ensure that the video cable from the monitor is securely plugged in to the
correct connector on the ServSwitch Wireless receiver.
Ensure that the video cable from the ServSwitch Wireless transmitter is
securely plugged in to the correct connector on the computer.
Verify that the computer is powered.
Cycle power to the ServSwitch Wireless receiver. An informational message
should appear on the monitor for a brief moment. If the message does not
appear, check the monitor by plugging the video cable from the monitor
directly into the computer to verify that the monitor is working and that the
computer is generating active video. If this is functioning, check that the
display settings for your computer are set no higher than a resolution of
1024 x 768 at 60 Hz refresh rate. If the monitor does not function correctly,
replace it.
Verify that all three LEDs on both the ServSwitch Wireless transmitter and
the ServSwitch Wireless receiver are illuminated a short period of time after
power up (30 seconds or less). If all three LEDs are not illuminated, move
the ServSwitch Wireless receiver closer to the ServSwitch Wireless
transmitter unit until all LEDs are illuminated.
As a last check, plug the video cable from the monitor directly into the
computer to verify that the monitor is working and that the computer is
generating active video. If this is functioning, check that the display settings
for your computer are set no higher than a resolution of 1024 x 768 at 60 Hz
refresh rate. If the monitor does not function correctly, replace it.
No mouse and/or keyboard operation from peripherals attached to receiver
Ensure that the mouse and keyboard operation cables are connected to the
correct PS/2 ports on the ServSwitch Wireless receiver. Match the
connector color codes (green is mouse and purple is keyboard).
Ensure that the mouse and keyboard cables from the ServSwitch Wireless
transmitter are connected to the correct PS/2 ports on the computer. Match
the connector color codes (green is mouse and purple is keyboard).
Verify that all three LEDs on both the ServSwitch Wireless transmitter and
the ServSwitch Wireless receiver are illuminated a short period of time after
power up (30 seconds or less). If all three LEDs are not illuminated, move
the ServSwitch Wireless receiver closer to the ServSwitch Wireless
transmitter unit until all LEDs are illuminated.
Retest the mouse and keyboard by connecting them directly to the
computer and rebooting the computer. If one does not function correctly,
replace the nonfunctioning peripheral.
No audio from speakers attached to receiver
Ensure that the audio cable is securely plugged into the line in port of the
ServSwitch Wireless transmitter unit.