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SDSL NETWORK EXTENDER 2000
5. Troubleshooting
5.1 Calling Black Box
If you determine that your SDSL Network Extender
2000 is malfunctioning, do not attempt to alter or repair it.
None of its components contain user-serviceable parts.
Contact Black Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the
problem. We will be able to provide more efficient and
accurate assistance if you have a complete description,
including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem (devices,
cables, etc.);
• any particular application that, when used, appears
to create the problem or make it worse; and
• the results of any testing you’ve already done.
