Black Box MC160A-R2 User Manual Download

Page: 39 / 40

AUTO LINC UP

8.9 Calling Technical Support

If you encounter a problem with your Linc Up and the
tips in this chapter don’t help you resolve the problem,
call Black Box for technical support at 724-746-5500.
Please have the following information handy when
you call:

1. Auto Linc Up model number (MC160A-R2

or MC160AE-R2)

2. Telephone manufacturer and model name

or number

3. Modem or fax/modem manufacturer and model

name or number

4. Communication software you are using

If possible, call us on the telephone that has the
Linc Up connected, so that we can run diagnostics
on the same telephone.

Summary of Contents for MC160A-R2

Page 1: ...ll free in the U S 24 hours 7 A M Monday to midnight Friday 877 877 BBOX FREE technical support 24 hours a day 7 days a week Call 724 746 5500 or fax 724 746 0746 Mail order Black Box Corporation 1000 Park Drive Lawrence PA 15055 1018 Web site www blackbox com E mail info blackbox com ...

Page 2: ...ay make changes in its technical operations and procedures If any such changes affect the compatibility or use of this device the telephone company is required to give adequate notice of the changes 5 If the telephone company requests information on what equipment is connected to their lines inform them of a The telephone number that this unit is connected to b The ringer equivalence number c The ...

Page 3: ...bo sótano mojado o cerca de una alberca etc 6 El aparato eléctrico debe ser usado únicamente con carritos o pedestales que sean recomendados por el fabricante 7 El aparato eléctrico debe ser montado a la pared o al techo sólo como sea recomendado por el fabricante 8 Servicio El usuario no debe intentar dar servicio al equipo eléctrico más allá a lo descrito en las instrucciones de operación Todo o...

Page 4: ...ontactos y receptáculos donde salen del aparato 14 El equipo eléctrico debe ser limpiado únicamente de acuerdo a las recomendaciones del fabricante 15 En caso de existir una antena externa deberá ser localizada lejos de las lineas de energia 16 El cable de corriente deberá ser desconectado del cuando el equipo no sea usado por un largo periodo de tiempo 17 Cuidado debe ser tomado de tal manera que...

Page 5: ...4 AUTO LINC UP TRADEMARKS The trademarks mentioned in this manual are the sole property of their owners ...

Page 6: ...Dialing with Auto Linc Up 9 3 Introduction 11 3 1 General 11 3 2 About this Manual 11 3 3 What the Package Includes 12 3 4 Preinstallation Guidelines 13 4 Installation 14 4 1 Connection Procedures 14 5 Telephone Auto Dial Chart 16 6 Sending Data and Faxes 22 6 1 Autodialing Data and Fax Calls 22 6 2 Dialing Data Calls Manually 24 6 3 Dialing Fax Calls Manually 27 ...

Page 7: ... Fax Document 31 8 Operating Tips 33 8 1 Powering the Linc Up 33 8 2 Tone Dialing 33 8 3 V 34 V FAST Connections 33 8 4 Speakerphones 34 8 5 Princess and Trimline Telephones 34 8 6 Hanging Up the Modem 34 8 7 No Dial Tone Error Message 35 8 8 Autodialing 36 8 9 Calling Technical Support 38 ...

Page 8: ...0 to 70 C Storage 40 to 239 F 40 to 115 C Humidity 5 to 95 non condensing Indicators None Connectors Handset 1 RJ 22 female Data connector 1 RJ 11 1 RJ 22 on pigtail Power MC160A R2 120 VAC 60 Hz MC160AE R2 230 VAC 50 Hz Size 5 1 H x 2 9 W x 1 1 D 12 9 x 7 4 x 2 8 cm Weight Product weight 0 5 lb 0 2 kg Shipping weight 1 3 lb 0 6 kg ...

Page 9: ...m to ignore dial tone 2 Connect the Auto Linc Up to a telephone 3 Calibrate the Auto Linc Up 4 Manually dial the number you wish to connect to 2 1 Setting the Modem to Ignore Dial Tone Refer to your communications software manual or Section 6 2 Dialing Data Calls Manually if you don t know how to set your modem to ignore dial tone 2 2 Connecting the Auto Linc Up to a Telephone To connect your Auto...

Page 10: ...e hung up have your modem dial After your modem has dialed lift the handset and manually dial the number you are trying to connect with using the keypad of the telephone Leave the handset out of the cradle for the entire communication process When you are finished with the call hang up the telephone Phone Jack at the Wall Fax Modem Line Jack PC or Macintosh AC Power at the Wall AC Adapter Handset ...

Page 11: ...batteries you must take your modem off hook start your connection within one minute of calibrating the Linc Up Make sure your modem is set to ignore dial tone NOTE If you cannot set your modem to ignore dial tone refer to the standard procedure beginning with Chapter 3 ...

Page 12: ...m the telephone base connecting the Linc Up to your telephone base then connecting the handset with coiled cord attached and your communications device to the Auto Linc Up see Figure 2 1 The Auto Linc Up is compatible with V 34 modems and can support connection rates up to 33 6 kbps 3 2 About This Manual This manual contains seven chapters Chapter 1 lists specifications for the Linc Up Chapter 2 i...

Page 13: ...ne Autodial Chart provides guidelines for autodialing Chapter 5 describes how to send data and faxes Chapter 6 describes how to receive data and faxes Chapter 7 provides operating tips 3 3 What the Package Includes Your package should include the following items If anything is damaged or missing please contact Black Box immediately at 724 746 5500 1 Auto Linc Up unit 1 AC adapter 115 VAC for MC160...

Page 14: ...inc Up Dialing Configure your fax modem for Tone dialing Speakerphones If the attached telephone has speakerphone capability do not use the speakerphone function when using your fax modem This mode deactivates the handset jack used to send and receive data Speaker Control and Volume The telephone handset is deactivated during dialing If you use a modem or fax modem you can use the command to enabl...

Page 15: ...onnector jack labeled HANDSET 2 Insert the Linc Up s modular telephone cord which is permanently attached at one end to the Linc Up into the handset jack on the telephone base unit 3 Connect a modular telephone cord from your modem fax modem or fax machine jack labeled Line or Wall to the Linc Up connector jack labeled DATA 4 If you re using the supplied AC adapter connect the round end to the jac...

Page 16: ...ure 2 1 on page 9 5 Lift the telephone handset and listen for a dial tone If you do not hear the dial tone check your connections to make sure they match those shown in Figure 2 1 6 When your modem fax modem or fax machine is not in use you can use the telephone normally ...

Page 17: ...ble Manufacturer Model Autodial See Note Ameritech None Specified Yes Lucent AT T Definity Yes 4 Destiny 2 Dimension 2 G2 Yes Horizon Yes ISDN No Infinity Yes Legend No 8 Merlin Yes Merlin II 2 Partner Yes Spirit Yes System 25 Yes 3 4 System 75 Yes 3 4 System 85 Yes 3 4 Comdial Digitech Yes Executech Yes Impact Yes David Systems None Specified 2 Eagle None Specified Yes Ericson MD110 Yes See NOTES...

Page 18: ... 196 No 5 Others Yes GAI Tronics Cohort No 8 Harris Lanier Yes Optic No Hitachi Digital Model 200 2 HCX 5000 2 Intecom IBX System No 8 Hitech 1232 Yes 4 Intertel MPK 2 2 Axxess No 8 Premier No Others Yes Isoetec Key Systems Yes Digital PBX 2 ITT None Specified 2 Iwatsu Omega Yes Omega III Yes Omega IV Yes 4 Kokyo Co Kanda Yes See NOTES on page 21 ...

Page 19: ...erm II Yes Determ III 2 Determ V Yes Electra No 8 Freedom Yes Mark II Yes Others Yes Nitsuko Onyx 2 Northcom Premier NC 1648 Yes Northern Telecom Advantage Yes 7 Focus No 8 Logic One No 8 Meridian SL1 SL100 No 8 Meridian 1 No 8 Norstar Yes DR5 or DID Yes Unity Yes Vantage 2 Panasonic KXT2375 Yes DBS Yes Others Yes Phillips Sopho Set Executive 2 6 See NOTES on page 21 ...

Page 20: ...612 No 8 Model 620 No 8 Model 624 No 8 Others No 8 Siemens Dyad No 6 8 Dyad Jr No 6 8 HCM 600 2 HCM 200 2 Hicom Digital 2 Saturn Digit 260 5 Southwestern Bell Freedom Phone Older Yes Freedom Phone Newer Yes 1 SRX Vision Phone 2 Tadiran EKT 221 Yes Emerald 2 Coral I II 2 Others Yes Telrad Model 816 Yes Model 2484 Yes Symphony No 8 Digital 818 No 8 Others 2 See NOTES on page 21 ...

Page 21: ... Yes Onyx Yes TC22 Yes EX2260 Yes Ultracom CX 2 Keyset 9 2 Toshiba EKT 2000 series Yes EKT 3000 series 2 EKT 6000 series Yes Perception No 8 Strata Key system 2 103 series Yes Trillium Panther 2 Talkto 616 2 Vodavi Electronic Key System Yes Star Plus Yes Walker Marathon Yes Poet Yes See NOTES on page 21 ...

Page 22: ...r such as 9 on the phone before autodialing 5 This phone has nonstandard handset wiring and is not compatible with the Auto Linc Up 6 This phone has nonstandard handset wiring and requires a special adapter cable Call Technical Support for details 7 When autodialing you must dial a number on the keypad of the telephone after the modem has dialed to maintain the line connection 8 You may be able to...

Page 23: ...odialing For a list of telephones that support autodialing refer to the autodial chart in Chapter 5 If your Auto Linc Up is connected to a digital telephone that does not support autodialing use the manual dialing procedure 1 Prepare your modem fax modem or fax machine for sending 2 Lift the telephone handset and listen for a dial tone Leave the handset out of the cradle DO NOT hang it up or you w...

Page 24: ... a two second delay into your dial string OR To make a connection using a fax machine press its Start button Again if you plan to use auto calibration you must enter a two second delay into your fax dial string 4 Transfer the data or fax When you finish return the handset to the cradle 5 To hang up a modem or fax modem use your software s call termination feature or type ATH0 and press Enter from ...

Page 25: ...e document to fax format before you prepare to send it or do not lift the handset from the telephone cradle until the software indicates t hat it is ready to dial 6 2 Dialing Data Calls Manually If the digital telephone connected to your Linc Up does not support autodialing use the following procedure to dial data calls manually 1 Prepare your computer to autodial a call 2 If your modem is configu...

Page 26: ... following steps If your modem does not look for a dial tone or if you added X3 use the telephone keypad to dial the remote modem s telephone number Then press Enter on your computer keyboard If your modem looks for a dial tone and your communication software prevents you from editing the Dial command line or initialization string press Enter on your computer keyboard Immediately after the modem f...

Page 27: ...t to complete the off hook process Transfer the data When you finish return the modem to an on hook status and the telephone handset to its cradle To hang up use your communication software s call termination feature or type ATH0 and press Enter from direct connect mode NOTE The telephone handset is electronically disconnected when the modem goes off hook You must hang up your modem to restore use...

Page 28: ...l fax calls manually Be sure to take the phone off hook and press the manual calibration switch before running the fax software 1 Prepare your fax modem or fax machine for sending 2 Lift the telephone handset and listen for a dial tone Leave the handset out of the cradle DO NOT hang it up or you will terminate the call 3 Press the Enter key on your computer keyboard if you are using a fax modem To...

Page 29: ...f the remote fax 5 When you finish sending the fax return the handset to the cradle 6 To hang up a fax modem use your software s call termination feature or type ATH0 and press Enter from direct connect mode OR To hang up a fax machine press its Stop button The telephone handset is electronically disconnected when the fax modem goes off hook You must hang up your fax modem to restore use of your t...

Page 30: ...dial tone timeout on many telephones To avoid the dial tone timeout either convert the docu ment to fax format before you prepare to send it or do not lift the handset from the telephone cradle until the software indicates that it is ready to dial Remember that you still need to calibrate the Linc Up before dialing ...

Page 31: ...the file 1 If you will be using your communication software s manual answer or manual receive command to answer the call skip to step 2 Otherwise place your modem in direct connect local terminal mode The manual that came with your communication software should explain this procedure 2 When the telephone rings lift the telephone handset from the cradle Leave the handset out of the cradle DO NOT ha...

Page 32: ...handset to the cradle 5 To hang up use your communication software s call termination feature or type ATH0 and press Enter from direct connect mode The telephone handset is electronically disconnected when the modem goes off hook You must hang up your modem to restore use of your telephone handset 7 2 Receiving a Fax Document When someone calls you to send a fax document use the following procedur...

Page 33: ...minate the call 2 To use a fax modem use your fax software s manual answer or manual receive command to answer the call OR To use a fax machine press its Start button 3 After you receive the document return the handset to the cradle 4 To hang up a fax modem use your fax software s call termination feature OR To hang up a fax machine press its Stop button ...

Page 34: ... Tone Dialing Make sure your modem fax modem or fax machine is configured for tone DTMF dialing Your Linc Up will not work with pulse rotary dialing The manual that came with your modem fax modem or fax machine should describe this procedure 8 3 V 34 V FAST Connections Although your Auto Linc Up is V 34 V FAST compatible not everyone can get consistent connections at 33 6 kbps or 28 8 kbps In fact...

Page 35: ...telephone has a speaker the speaker must be turned off Speakerphone operation disables the telephone handset jack that your Linc Up uses to transmit and receive data 8 5 Princess and Trimline Telephones Your Auto Linc Up will not operate with Princess or Trimline telephones which have the keypad in the handset The electronics with which the Linc Up interacts are not accessible in these telephones ...

Page 36: ... a key on the computer keyboard to disconnect the modem or fax modem after the number is dialed 8 7 No Dial Tone Error Message If you receive a No Dial Tone error message include the Hayes command X1 or X3 in your modem Dial command These commands tell your modem or fax modem to dial without first listening for a dial tone Some telephone systems such as Rolm do not use the standard dial tone and y...

Page 37: ... test to find out if the phone system the Linc Up is connected to will support autodialing In the United States the test is accurate for about 95 of phone systems It won t work in other countries The test is called the dial tone timeout test DTT and works as follows 1 Lift the telephone handset from cradle and access an outside line this may involve dialing a prefix such as a 9 on the telephone 2 ...

Page 38: ... is the recorded operator message there is a 95 probability that the phone system will support autodialing with the Linc Up If the result of the DTT is an error tone there is a 95 probability that the phone system will not support autodialing with the Linc Up Approximately 65 of the phone systems that require the dialing of a prefix such as a 9 or some other number to dial out of the building will...

Page 39: ...at 724 746 5500 Please have the following information handy when you call 1 Auto Linc Up model number MC160A R2 or MC160AE R2 2 Telephone manufacturer and model name or number 3 Modem or fax modem manufacturer and model name or number 4 Communication software you are using If possible call us on the telephone that has the Linc Up connected so that we can run diagnostics on the same telephone ...

Search results

Summary of Contents for MC160A-R2

Reviews:

Related manuals for MC160A-R2

Brands by name

Popular brands

Black Box MC160A-R2, User Manual

Search results

Summary of Contents for MC160A-R2

Reviews:

Related manuals for MC160A-R2

Brands by name

Popular brands