CHAPTER 9: Troubleshooting
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9. Troubleshooting
9.1 Calling Black Box
If you determine that your Patch Panel is malfunctioning, do not attempt to alter or repair the unit. It contains
no user-serviceable parts. Contact Black Box at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to provide more efficient and
accurate assistance if you have a complete description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make it worse.
9.2 Shipping and Packaging
If you need to transport or ship your Patch Panel:
• Package it carefully. We recommend that you use the original container.
• If you are shipping the Patch Panel for repair, make sure you include everything that came in the original
package. Before you ship, contact Black Box to get a Return Material Authorization (RMA) number.
