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CHAPTER 5: TROUBLESHOOTING
TABLE 5-1 (CONTINUED). TROUBLESHOOTING TIPS
PROBLEM
CAUSE
SOLUTION
A USB 3 device is not enumerating as USB
3, or the operating system is notifying the
user that the device can “Perform Faster if
connected to a USB 3 port”.
1. The USB device is malfunctioning.
2. The computer does not recognize the
USB device.
3. The application software for the USB
device is not operating.
4. The USB 3 port on the computer is
malfunctioning.
5. The USB extender is malfunctioning.
1. Disconnect the extender from the computer.
2. Connect the USB 3 device directly to the host computer.
3. If the device does not operate as expected as a USB 3
device, consult the user documentation for that device or
try a different USB port on the host computer.
4. Update the host computer BIOS, chipset or USB controller
drivers from the manufacturer’s website.
5. If the device operates as USB 3 device when directly
connected to the computer, connect another USB 3 device
to the extender and reconnect it to the host computer.
6. If the second device does not operate as a USB 3 device,
the extender may be malfunctioning. Contact Black Box
Technical Support at 877-877-2269 or [email protected]
for assistance.
7. If the second device operates as a USB 3 device as expected,
the first device may not be compatible with this extender.
Contact Black Box Technical Support at 877-877-2269 or
[email protected] for assistance.
All LEDs are flashing and the system is
operational.
Unit is or was operating at an unsafe
temperature.
1. Check ambient temperature. Ensure temperature does not
exceed 122° F (50° C).
2. Power cycle the unit to remove LED status.
All LEDs are flashing and the system
is NOT operational.
Unit has exceeded a safe operating
temperature.
1. Remove external sources of heat or change location
of the unit.
2. Power cycle the unit to return to operation.
LEDs are scrolling LEFT to RIGHT, starting
with STATUS.
Unit is programming.
Wait for the unit to finish programming.
