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5.2 Calling Black Box
If you determine that your Fiber Optic Converter is malfunctioning,
do not
attempt to alter or repair it.
Contact Black Box; the problem might be solvable
over the phone.
Before you do, make a record of the history of the problem. We will be able
to provide more efficient and accurate assistance if you have a complete
description, including:
• The nature and duration of the problem.
• When the problem occurs.
• The components involved in the problem.
• Any particular application that, when used, appears to create the problem
or make it worse.
5.3 Shipping and Packaging
If you need to transport or ship your Fiber Optic Converter:
• Package it carefully. We recommend that you use the original container.
• Before you ship a unit for repair or return, contact Black Box to get a
Return Materials Authorization (RMA) number, and make sure you
include everything you received with the unit when you ship it.
CHAPTER 5: Troubleshooting
