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CHAPTER 2: Introduction
2.4 Calling Your Supplier
If the Extender arrives incomplete, or subsequently malfunctions,
do not
attempt to alter or repair the unit
. It contains no user-serviceable parts. Contact
your supplier. Before you do, make a record of the history of the problem.
Your supplier will be able to provide more efficient and accurate assistance
if you have a complete description, including:
• The nature and duration of the problem.
• When the problem occurs.
• The components involved in the problem.
• Any particular application that, when used, appears to create the
problem or make it worse.
2.5 Shipping and Packaging
If you need to transport or ship your SCSI Fiber Optic Extender:
• We recommend that you use the original packaging container.
• If you are shipping the unit for repair, make sure you include its power
supply. If you are returning it, make sure you include this manual as
well. Before you ship, contact your supplier to get a Return Materials
Authorization (RMA) number.
