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Appendix A: Troubleshooting
Problem: I can’t log onto the Web management interface; the password is wrong.
Solution #1: Make sure you’re connecting to the access point’s correct IP address.
Solution #2: The password is case-sensitive. Make sure the Caps Lock light is not lit.
Solution #3: If you forget the password, do a hard reset (press the reset button).
Problem: Access point becomes hot.
Solution #1: This is not a malfunction if you can keep your hand on the access point’s case.
Solution #2: If you smell something wrong or see smoke coming out from the access point or A/C power adapter, disconnect the
access point and A/C power adapter from utility power (make sure it’s safe before doing this!), and call Black Box Technical
Support.
A.2 Calling Black Box
If you determine that your 11N 2T2R Access Point is malfunctioning, do not attempt to alter or repair the unit. It contains no user-
serviceable parts. Contact Black Box Technical Support at 724-746-5500.
Before you do, make a record of the history of the problem. We will be able to provide more efficient and accurate assistance if
you have a complete description, including:
• the nature and duration of the problem.
• when the problem occurs.
• the components involved in the problem.
• any particular application that, when used, appears to create the problem or make it worse.
2.3 Shipping and Packaging
If you need to transport or ship your 11N 2T2R Access Point:
• Package it carefully. We recommend that you use the original container.
• If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair, contact
Black Box to get a Return Authorization (RA) number.
