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DEFINITIONS
Dynamic Host Configuration Protocol (DHCP)
is a network application protocol used by devices (DHCP clients) to obtain
configuration information for operation in an Internet Protocol network. This protocol reduces system workload, allowing
devices to be added to the network with little or no manual intervention.
Session Initiation Protocol (SIP)
is a signaling protocol, widely used for controlling multimedia communication sessions such as
voice and video calls over Internet Protocol (IP).
SUMMARY TERMS AND CONDITIONS:
1. The Customer agrees to pay all charges for the Service upon receipt of Birchills Telecom's invoice.
2. Rental charges will normally be invoiced monthly in advance, and call charges will normally be invoiced monthly in arrears.
3. Birchills Telecom cannot guarantee that the Service will never be faulty. Birchills Telecom is not liable to the Customer for any
loss of business, revenue, profit or expected savings, wasted expense, financial loss or data being lost or corrupted.
4. The ability to make 999 or 112 emergency calls cannot be guaranteed. If the Customer uses the Service to make emergency
calls, the location information received by the emergency services will be limited to the installation address of the Primary Line,
which may not be the location from which the call originated. Emergency calls may fail if there is a power failure or broadband
connection failure. Wherever possible alternative arrangements should be made.
5. The Service will not work in the event of a power failure or a broadband connection failure.
6. Completing this contract authorises Birchills Telecom to take over the Services from your current telecommunications service
provider(s). The Customer agrees that a faxed or emailed copy of this form shall be a legally binding contract. Telephone
number porting is carried out in accordance with the Birchills Telecom Code of Practice.
7. The minimum duration of this agreement is 18 months.
8. In circumstances where the Customer has agreed to an Annual Minimum Call Spend and at the end of any Service Year the
Customer has not incurred the Annual Minimum Call Spend, the Customer will be liable to pay 40% of the difference between
the Charges incurred during that Service Year and the Annual Minimum Call Spend.
9. The Customer acknowledges that all Telephones and other equipment being rented remain the property of Birchills Telecom
at all times during the Term and until such items are returned to Birchills Telecom.
10. All prices are exclusive of VAT which will be added at the appropriate rate.
For full terms and conditions please visit our website at www.cloudnetuk.com.
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: [email protected] w: www.birchills.net
