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TRANSFERRING A CALL
The simplest way to describe call transfers is to consider 3 parties A, B and C
Announced Transfer
This is where the call is announced to the recipient.
If A receives a call and wants to transfer it to B then
A places the call on hold by pressing the hold key.
A dials the extension or telephone number to transfer the call to.
Once this call is answered A tells B about the call
A then presses the Transfer key and the call connects.
Blind Transfer
This is where the call is not announced to the recipient.
If A doesn’t wish to wait for the other phone to answer (blind transfer) A presses Transfer key and then dial B’s number and
then presses #. Note: The caller may not get an answer depending on how the phone is set up.
CALL HOLD AND 3 WAY CALLS -
There are two ways to this:
Option 1:
A dials B’s number, once B has answered Press the Hold key and the call will be on hold. While a call is on hold, you can dial C
and confirm it pressing the # button. Pressing the Hold key again you will resume the first call. By using hold key, you can talk
with only one person; the other person who is on hold can’t talk with you. If you press the * button or “Conference” key you
will enter into a 3 way call.
Option 2:
If a third party calls you during a call, the LCD screen will display the incoming call number. Press the Hold key to hold the first
call, and then you can talk with the third party. By using hold function, you can talk with only one party; the other party who
is on hold can’t talk with you. If you press # key, phone will hang up the first call, and then accept the new incoming call.
Notice: You must enable the calling waiting or else calling hold can’t work.
Birchills Telecom Ltd, 34 Green Lane, Walsall, West Midlands, WS2 8HB
t: 01922 21 33 33 e: [email protected] w: www.birchills.net
