Any question, please call CUSTOMER SERVICE 1-800-454-2588
Model: EHUV-10-03
17
9. TROUBLESHOOTING GUIDE
Problem
Probable Cause
Solution
The main switch is on OFF
position.
Check main switch position.
Unit does not turn on
Water tank is not installed
properly
Check water tank position
Water does not reach min
water level in water tank.
Turn off the unit. Follow
instruction to fill the water tank
with clean water.
Water pump is damaged.
Call customer service.
Active Carbon Filter
(Dust Filter) is dirty or has
residue.
Clean or replace filter.
Humidity output
minimal to none
Set RH% is reached
Set RH% to a higher %
Water color yellowish at
initial use
Color fasts from honeycomb
filter.
This is natural. After several use,
the water color will be clean.
Noise of water pump when
water not up-to min water
level.
Turn off the product. Add water,
and then turn on the product
again.
Abnormal noise inside the
product
Motor or fan problem
Turn off and unplug the product.
Call customer service
Lamp blown
Replace the lamp
UV lamp is not light
The door is not close enough
Close the door and screw it
Signal path is obstructed
Clear signal path
Remote
control
is
not
working
No battery or low battery in the
remote control unit
Check battery
10. CUSTOMER SERVICE
Please contact one of our Product Specialists for assembly assistance or questions at 1-800-454-2588
Specialists are available weekdays 8:00AM to 5:00PM EST or at
@ www.bipcpsus.com
11. PRODUCT LIMITED WARRANTY
Boston Innovative Products (BIP) warrants this product to be free from defects in material and workmanship for a
period of one year.
Summary of Contents for EHUV-10-03
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