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BioTel Heart MCOT OS, Patient Education Manual, Page: 5 / 32

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BioTel Heart MCOT OS Patient Education Manual Download Page 5

- Before you Begin

  

About our Service

PAGE 3

BEFORE Y

OU BEGIN

THINGS T

O KNO

W

FREQUENTL

Y 

A

SKED QUES

TIONS

APPENDIX

 

In this Section:

 

• 

About our Service

• 

Getting to know the Monitor

• 

Getting to know the Sensor

The MCOTos service

 was developed to help doctors detect and treat heart problems 

that may not happen often enough to be found during a routine ECG in the physician’s 
office. Using a sensor worn around your neck and a monitor that transmits your heart 
rhythms to our monitoring center, we can help physicians detect problems that may 
infrequently occur, whether you feel them or not, even while you are sleeping.

Our goal is to work as a team with patients and physicians to help people receive  
the best possible care.

If you have any questions or concerns, please contact us.

Customer Service: 

1-866-426-4401 (24 Hours)

Billing: 

1-855-572-3999 (Weekdays 9:00am - 5:00pm EST)

Email: 

[email protected]

Online Chat: 

gobio.com/Patients or via the BioTelemetry Healthcare App/Contact Us

The BioTelemetry Healthcare App

1

Summary of Contents for MCOT OS

Page 1: ... e n t E d u c a t i o n G u i d e Contact Us Toll Free 1 866 426 4401 Email CustomerService gobio com Online Chat gobio com Patients CardioNet LifeWatch and BioTel Heart are all trademarks of BioTelemetry Inc ...

Page 2: ...on select the Patients tab on our website at www gobio com or download the BioTel Heart App select Videos then MCOTos Share Your Thoughts Please share how we are doing by filling out our survey at www gobio com devices in online videos may be different ...

Page 3: ...ts Before you Begin 2 About our Service 3 Getting to know the Monitor 4 Getting to know the Sensor 6 Things to Know 7 Recording a Symptom 8 Monitor Battery 9 Sensor Battery 10 Replacing Electrodes 1 1 Showering Bathing Swimming 12 Skin Care Issues 13 Ending Service Indicators 15 Frequently Asked Questions 17 Appendix 21 Addendum to the Patient Education Guide 2 1 Terms and Conditions 26 Notice of ...

Page 4: ... Things to Know 2 PAGE 2 Before you Begin 1 In this Section About our Service Getting to know the Monitor Getting to know the Sensor 3 4 6 ...

Page 5: ...art rhythms to our monitoring center we can help physicians detect problems that may infrequently occur whether you feel them or not even while you are sleeping Our goal is to work as a team with patients and physicians to help people receive the best possible care If you have any questions or concerns please contact us Customer Service 1 866 426 4401 24 Hours Billing 1 855 572 3999 Weekdays 9 00a...

Page 6: ...hem This will provide additional information on the reports received by your physician Touch Screen To operate monitor touch the screen where indicated Monitor is still functioning when dark Screen will go dark after 1 minute Charging Light Orange Charging Green Fully Charged Charging Port Plug power cord end here to charge the monitor Wake Button Press Wake button to view the screen Power Switch ...

Page 7: ... the bottom of the screen to scroll through additional previous messages The text will turn white once the message has been read Home Screen This is the main monitoring screen that will appear throughout your monitoring period Options Used to adjust monitor settings Messages Displays text messages from monitoring center Record Symptom Allows you to record a symptom and activity level that will app...

Page 8: ... your heart constantly to the monitor It is recommended that you keep the sensor and monitor in the same room at all times to eliminate loss of communication between the devices Lead Wires Each wire will snap to an electrode that will be attached to your body Battery Door Neck Strap Sensor Light Solid Green Power Up Complete Flashing Green Communication Established No Light Communication Ongoing m...

Page 9: ...ORE YOU BEGIN APPENDIX FREQUENTLY ASKED QUESTIONS Things to Know 2 In this Section Recording a Symptom Monitor Battery Sensor Battery Replacing Electrodes Showering Bathing Swimming Skin Care Issues Ending Service Indicators 8 9 10 1 1 12 13 15 ...

Page 10: ...or additional symptoms options If you make a selection in error press the option again to deselect 3 Select Next and then select your level of activity 4 Select Done to complete If you do not complete all steps your symptom will not be submitted to the monitoring center 5 You will receive a confirmation message indicating your symptom was recorded Select OK Please Note If you select Fainted the mo...

Page 11: ...uickly the monitor s charge is depleted These include but are not limited to data transmission cell signal and data gathering The Charge Monitor alarm will sound when the battery is critically low Checking Battery Power To check the battery levels in both the sensor and monitor tap on the battery icons on top left of the monitor screen These will give you an estimate of how much battery life remai...

Page 12: ...sor must be replaced at approximately the same time each day Changing the Sensor Battery Turn off monitor Open battery door Fig 1 Remove and discard old battery Insert new battery Fig 2 Close battery door You will hear a chime indicating that the battery was inserted correctly Turn on monitor Changing the Battery 2 1 ...

Page 13: ...r if necessary Wash and dry skin thoroughly Snap new electrodes to lead wires Place electrode on skin in a slightly different location Refer to illustration for alternate locations Allow 10 15 minutes for electrodes to adhere to skin Insert sensor battery and turn on monitor SOAP Please Note If you have a Pacemaker implanted do not place the electrode directly on top of it PAGE 11 THINGS TO KNOW B...

Page 14: ...or other water activities Snap the lead wires to the electrodes White on RIGHT Black on LEFT Red on LEFT RIB Put the battery in the Sensor Turn on the Monitor Dry the electrodes If they are loose replace them and wait 10 15 minutes before following the next steps 1 2 4 5 Unsnap lead wires from the electrodes Keep monitor and sensor away from water and steam 3 4 Remove the sensor battery Turn off t...

Page 15: ...ng Skin should be cleaned and dried thoroughly before applying or replacing electrodes Hydrating and moisturizing soaps and body washes may make it more difficult for electrodes to adhere to skin Using medical tape to keep the electrodes adhered may help Change the electrodes more often if needed Please Note If you need additional supplies Email CustomerService gobio com Include your full name dat...

Page 16: ...e the location of each electrode Ensure skin is clean and dry prior to applying electrode The kit contains an alternative brand of electrodes if you experience issues Please Note We have provided you with alternative electrodes in case of sensitivity Alternative electrodes are not guaranteed to resolve skin irritation If your skin irritation intensifies beyond minor itching contact customer servic...

Page 17: ...m using this valuable service You will be billed for the kit if it is not returned promptly Please follow these steps when you receive the message that your prescription is complete Take off the sensor and remove the sensor battery Turn off the monitor using the power switch on the side of the monitor Refer to the Kit Return Instructions Ending Service Indicator PAGE 15 THINGS TO KNOW BEFORE YOU B...

Page 18: ... I wear the monitor while exercising p 18 If I end service early will my estimated cost be reduced p 18 Features Troubleshooting FAQ Why is the monitor beeping p 19 The monitor screen is non responsive what do I do p 19 The monitor indicates move to a better cell coverage area Why am I getting this message p 19 How do I change the volume setting p 19 Will the monitor alert me if there is something...

Page 19: ...ed the monitor gathers and transmits the data associated with the symptom as well as ECG data that occurred before and after the symptom was recorded There is no need to call to confirm the receipt of your recording How do I order more supplies Email CustomerService gobio com Phone 1 866 426 4401 Include your full name date of birth delivery address supplies needed and supplies remaining Please al...

Page 20: ... worn anywhere in the US If you are flying remove the monitor and sensor and pack it in your carry on luggage reconnect once you land If you are travelling out of the country you can wear the monitor but data will NOT transmit to the monitoring center until you return to the US If you plan to travel outside of the country contact Customer Service at 1 866 426 4401 they will provide you with pertin...

Page 21: ...ge persists turn off monitor wait 20 seconds and turn on monitor If this is unsuccessful contact Customer Service How do I change the volume setting 1 Select Options 2 Select Monitor or Sensor 3 Select Volume 4 Select appropriate volume 5 Select OK Please Note If the vibrate setting is turned off and you choose to turn the monitor s volume off it will default to low volume even though you selected...

Page 22: ...st is made by your physician Reminder MCOTos is not an emergency service If at any point you are having a medical emergency please dial 9 1 1 Can I have my reports sent to me or another physician Yes we can provide you or another physician copies of your reports upon completion of service with your consent To receive copies of your reports email CustomerService gobio com Include your name date of ...

Page 23: ...otential arrhythmias Based on risk ractors e g atrial fibrillation 10 Patients requiring measurement of ST segment changes The device is not intended to sound any alarms for ST segment changes Contraindications 1 Patients with potentially life threatening arrhythmias who require inpatient Monitoring 2 Patients who the attending physician recommends should be hospitalized for ECG Monitoring 3 This ...

Page 24: ...ed by the CCT to when we are able to make contact with you or your physician If you or your physician are not accessible by telephone we will not succeed in making contact with you or your physician MAINTAIN MINIMUM DISTANCE FROM Base Due to RF exposure maintain a minimum distance of 7 87 inch 20cm from the Base Warnings FOR USE WITH TELEPHONE SYSTEM Any patient whose life may be put at significan...

Page 25: ... 15V 1 0A or 15V 1 67A Note Both the Monitor and Sensor are internally powered STANDARDS COMPLIANCE Monitor EN60601 1 AAMI EC 38 FCC Part 15 Sensor EN60601 1 AAMI EC 38 FCC Part 15 Base IEC60950 FCC Part 15 68 AECG Equipment Type I Note This equipment has been tested and found to comply with the limits for medical devices to the IEC 60601 1 2 2001 Medical Device Directive 93 42 EEC or the Electrom...

Page 26: ...ept interference received including interference that may cause undesired operation FCC ID Sensor ISM QBI 1011 Monitor ISM QBI 1012 or QBI 1014 Monitor Cell Modem RI7CC864 DUAL or R17CE910 DUAL FCC RULES PART 15 The Model CN1006 has been tested and complies with the limits for Part 15 of the FCC Rules for a class B digital device These limits are designed to provide reasonable protection against h...

Page 27: ...phone company can discontinue your service temporarily If possible the telephone company will notify you in advance If advance notice is not practical they will notify you as soon as possible You are also informed of your right to file a complaint with the FCC TELEPHONE COMPANY FACILITY CHANGES The telephone company can make changes in its facilities equipment operations or procedures that can aff...

Page 28: ...ve received a copy of CardioNet s Notice of Privacy Practices This acknowledgement is required by the Health Insurance Portability and Accountability Act HIPAA to ensure that I have been made aware of my privacy rights SERVICE AGREEMENT Financial Terms I understand that I am fully responsible and agree to pay for any co payments co insurance deductibles all payments made directly to me by my insur...

Page 29: ...er of the Armed Forces We may disclose your health information to authorized federal officials for lawful intelligence counterintelligence and other national security activities Workers Compensation We may disclose your health information as authorized by and to the extent necessary to comply with laws relating to workers compensation or other similar programs established by law that provide benef...

Page 30: ...ne that your health information is accurate and complete If we deny your request we will send you a written explanation and allow you to submit a written statement of disagreement to be appended to the information you want amended Paper Notice If you receive this notice electronically you are entitled to receive this notice in written form Please contact us using the information listed at the end ...

Page 31: ...ITNESS FOR A PARTICULAR PURPOSE TITLE NON INFRINGEMENT AND OR QUIET ENJOYMENT AS WELL AS ANY IMPLIED WARRANTIES OTHERWISE ARISING OUT OF COURSE OF DEALING COURSE OF PERFORMANCE OR TRADE USAGE PATIENT FURTHER ACKNOWLEDGES AND AGREES THAT BIOTELEMETRY SHALL NEITHER BE RESPONSIBLE NOR LIABLE FOR PATIENT S INABILITY TO ACCESS OR USE THE SERVICE AS A RESULT OF ANY DEFICIENCY IN THE INTERNET THE TELEPHO...

Page 32: ... at any time you experience a symptom that you feel is a medical emergency you should immediately dial 911 for medical assistance 1000 Cedar Hollow Road Suite 102 Malvern PA 19355 Toll free 1 866 426 4401 CustomerService gobio com www gobio com Copyright 2017 All rights reserved Doc 220 0079 01 Rev J ...

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