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Installation and User guide – ECOROCK - Systems – 26-05-2016
10.
WARRANTY
10 years warranty on the BIOROCK® media *
1
25 years warranty on the BIOROCK® tanks *
2
*
1
The 10 years warranty shall only apply if the annual maintenance is carried out by a BIOROCK®
approved installer or supervised by a trained BIOROCK® Certified professional
*
2
The 25 years warranty shall only apply if the installation is carried out by a BIOROCK® approved
installer or supervised by trained BIOROCK® Certified professional
The equipment and accessories produced at the BIOROCK® factory are guaranteed not to have any
manufacturing defects. The equipment and accessories must be transported, stored and handled in
such conditions that they are not damaged and do not deteriorate. The ECOROCK-5000 units should
never be laid on their side. In case of bad shipment or other damage, the BIOROCK® Media should be
removed and replaced correctly as shown in the User Guide.
In the case of incomplete delivery (missing equipment or accessories) or damage observed on
delivery, these remarks / observations should be listed on the carriers delivery note or bill. The
carrier and the supplier must be informed within 48 hours or 2 business days.
In case of malfunction or construction defect acknowledged by the supplier, the warranty is limited
to the replacement of defective parts, excluding all other costs involved. The defective equipment
and accessories will be repackaged in their original packaging (if any) and will be made available to
the manufacturer.
The warranty will not apply if:
-
Failure to correctly size the sewage treatment plant ;
-
Failure to follow either the installation requirements or the manufacturers recommendations for
the use and maintenance of the primary tank and its pre-filter, as specified in the user’s guide
(including emptying instructions - constant level);
-
Failure to follow either the installation requirements or the manufacturers recommendations for
the use and maintenance of the treatment unit, as specified in the user’s guide
-
Non-compliance with other requirements of regulations and standards in force;
-
Damage caused by accidental or climate events beyond our control.
The owner of the treatment unit must complete the installation checklist (Appendix 5: «Warranty»,
in the User’s Guide) to benefit from the "Manufacturers Warranty".
The owner must complete the maintenance book (Appendix 4 in the User’s Guide) and keep it up-to-
date by adding any maintenance and commissioning activity carried out on the BIOROCK® Sewage
Treatment Plant.
Follow the maintenance instructions and visual controls to maintain a reliable and durable system.
Please contact your dealer with any questions.
