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Troubleshooting
The display shows “Call failed”.
Check that you dialled the correct number, including the area code.
The SIM card is in place, but I can only make emergency calls.
Some SIM cards are thinner than others. Press down gently on
the SIM card holder to ensure that the card is making proper contact.
The mobile phone display is blank (screen off).
The phone is in energy saving mode and the display has switched
itself off. (
NOTE:
You can still receive calls.) Press any key to restore
the display.
The phone is switched off. Press
Off/On
for three seconds to switch
it on again.
Making calls when you are abroad.
If you are outside your service provider’s coverage area your phone
may connect to another GSM network. Contact your service provider
for information about the cost of using the phone when abroad.
Can I make emergency calls outside my service provider’s
coverage area or if I have no credit left on my phone?
You cannot make calls where there is no signal.
If the display shows “Limited service” or “SOS calls only” your phone
cannot receive signals from your service provider, or your credit has
run out. If this happens you can only call the emergency number
112 (or 999).
You can call 112 (or 999) if your credit has run out.
How can I get a better signal?
If the signal is weak, try moving to another location to make or
continue your call. For example, if you are indoors you could move
closer to a window.
Reception is often poor in lifts, tunnels, underground railways and
car parks.
