HELP/TROUBLESHOOTING
Binatone Helpline: 0845 345 9677 in UK, 0818762092 in Eire
(Local call rate)
29
17 HELP/TROUBLESHOOTING
The product is not working properly or locks up
Reset the Reader by pressing the RESET button at the back of the Reader using a
pointed object. Press and hold
4
to re-start the Reader.
The eBook cannot be read
Check the format of the book. See
"TECHNICAL SPECIFICATIONS" on page 32
for the
formats supported by the Reader.
The photo cannot be viewed
Check the format of the photo file. See
"TECHNICAL SPECIFICATIONS" on page 32
for
the formats supported by the Reader.
The Reader cannot be read on my Computer
• Check that you have turned on the Reader and confirmed the PC connection mode.
See
"Transfer files using the USB connection" on page 15
;
• Check that you have properly connected the Reader to the computer with the USB
cable; the Reader must be connected to the computer directly, and not through a USB
hub or extension cable. If the problem persists, disconnect the USB cable from the
Reader and reconnect.
Digital Editions cannot detect my Reader after I format the device
• Run a reset operation to restore your Reader to its factory default settings. See
"Default Settings" on page 27
.
Files from the computer cannot be transferred to the Reader
• Check that the USB cable has been properly connected;
• There is not enough free space on the Reader. Transfer the files to a memory card or
remove some files from the Reader to free up space because you cannot store files on
the internal memory.
The Reader did not start charging when connected to the AC power
• Check that the power cable has been properly connected. See
"Charging the Battery"
on page 13
.
The memory card cannot be recognised by the Reader
• Check the format and size of the memory card. See
"TECHNICAL SPECIFICATIONS"
on page 32
for the formats and sizes supported by the Reader;
• Check that you have inserted the memory card correctly. See
"Inserting a memory
card" on page 14
.
• Connect the Reader to a PC and re-format the internal memory.