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Chapter 6
Troubleshooting
If your ADSL Router is not functioning properly, you can refer first to this chapter for simple
troubleshooting before contacting your service provider support. This can save you time and
effort but if symptoms persist, consult your service provider.
Problems starting up the router
Problem
Corrective Action
None of the LEDs
are on when you
turn on the router.
Check the connection between the adapter and the router. If the
error persists, you may have a hardware problem. In this case
you should contact technical support.
Problems with the WAN Interface
Problem
Corrective Action
Initialization of the
PVC connection
(“linesync”) failed.
Ensure that the telephone cable is connected properly from the
ADSL port to the wall jack. The ADSL LED on the front panel of
the router should be on. Check that your VPI, VCI, encapsulation
type and type of multiplexing settings are the same as those
provided by your ISP. Reboot the router. If you still have
problems, you may need to verify these settings with your ISP.
