Billion BiPAC 7300M, Quick Start Manual

Page: 19 / 19

Billion BiPAC 8200M VDSL2 Modem/ BiPAC 8200N Wireless-N VDSL2 Firewall Router
15
Troubleshooting
1. None of the LEDs are on when you turn on the router.
Check the connection between the adaptor and the router. If the error persists, you may
have a hardware problem. In this case you should contact technical support.
2. Can’t ping any PCs on the LAN.
Check the Ethernet LEDs on the front panel. The LED should be on for a port that has a PC
connected. If it is off, check the cables between your router and the PC. Make sure you have
uninstalled any software firewall for troubleshooting. Verify that the IP address and the
subnet mask are consistent between the router and the workstations.
3. Frequent loss of VDSL line sync (disconnections).
Ensure that all other devices connected to the same telephone line as your router (e.g.
telephones, fax machines, analogue modems) have a line filter connected between them
and the wall socket (unless you are using a Central Splitter or Central Filter installed by a
qualified and licensed electrician), and ensure that all line filters are correctly installed and
the right way around. Missing line filters or line filters installed the wrong way around can
cause problems with your VDSL connection, including causing frequent disconnections. If
you have a back-to-base alarm system you should contact your security provider for a
technician to make any necessary changes.
Product Support and Contact Information
Most problems can be solved by referring to the Troubleshooting section in the User Manual
.
If you cannot resolve the problem with the Troubleshooting chapter, please contact the dealer
where you purchased this product.
Contact Billion
WORLDWIDE
http://www.billion.com
BiPAC 8200M/ 8200N: V1.00EN (AAMPIMBIL8200MXXX0)