40
www.bikefriday.com
800-777-0258 • +1-541-687-0487
Pre-Owned Bike Guarantee
We at Green Gear Cycling, Inc. (Bike Friday) want you, the cus-
tomer, to be happy with your preowned bicycle. If the bike does
not meet your expectations, you may return the bicycle to us for
a full refund, less shipping charges. This applies to the purchases
of pre-owned bicycles. In all cases, the return shipping charges
are your responsibility. To take advantage of this guarantee, you
must notify our service department (800.777.0258 / service@
bikefriday.com) within 30 calendar days of you originally re-
ceiving the bike. We must receive it within 35 calendar days of
you taking delivery of the bike. We also accept returns on parts
within 30 days as long as the part is unused and undamaged.
Processing your refund usually takes 2-6 weeks from the time
that we receive back your returned item(s).
The sizing of the pre-owned bicycles are limited by their cur-
rent construction. Bike Friday will, as part of the purchase price,
replace the stem if necessary before shipping to you or allow
for an upgrade to the “fit stem” program for a more exacting fit.
No other modification to a pre-owned frame (including SatRday
boom) is allowed. Any expenses for future corrections to the siz-
ing will be borne by the purchaser.
Green Gear Cycling, Inc. 3364 W. 11th Avenue. Eugene, OR 97402
