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BIANCO Service Centre
Warranty Regulations
The warranty does not encompass
To process the warranty claim,
we require the following information:
Important
BIANCO GmbH & Co. KG
Telephone +49 221 50 80 80-20
Maarweg 255
Fax
+49 221 50 80 80-10
50825 Cologne
Germany
Internet
www.bianco-power.com
Please have the purchase date and serial number of the device at hand. The serial number is attached on the bottom of the device.
Attention
•
It is absolutely necessary to read the instructions before use.
•
Do not submerge the device in water.
•
Disconnect the power plug if not in use!
•
Attention: Do not open the device, danger of electric shock.
We grant the following manufacturer’s warranty for our
juicer type vitale
•
2 years manufacturer’s warranty on the motor block
•
2 years manufacturer’s warranty on the pomace and juice container
The warranty encompasses material, construction and manufacturing defects of all parts.
If a fault occurs in your device within the warranty period despite proper use, it will, at the choice of the manufacturer be repaired or faulty parts replaced free of
charge or an equivalent device delivered in exchange.
For this the whole device including all accessories must be cleaned thoroughly, packaged well and sent to the BIANCO service address. Please note: If the parts
of the device have not been cleaned, our service is going to charge cleaning costs, irrespective of the warranty. It is advisable to keep the original packaging for
the case of return.
Please always call the customer service first, before you return the device. Sometimes a telephone conversation with our service can solve the problem and save
the packaging and shipping. The BIANCO service team is going to solve your problem in every case as quickly as possible.
If the return of the device is still required, please speak to our customer service first. That way the shipping costs can be minimized.
1.
Causes are due to processing and manufacturing of the device, i.e. careless damages or falling of the device.
2.
Usage and applications differing to the instruction manual, careless treatment, technical changes by the customer.
3.
Damage caused by foreign spare parts or repairs by unauthorized companies.
1.
Your name, address, telephone number
2.
Serial number and model name
3.
Description of the problem
4.
Purchase date
5.
Seller
6.
In case of damage during transport: Name of the parcel service
and parcel number
Keep the packaging during the warranty period, to be able to properly
package the device in a warranty case.
When you package your BIANCO juicer, pack all parts in the original
package and make sure that you have included all parts. Do not forget
to add your address to the outside
