BHM Medical Voyager V5 Duo, Technical Manual

Page: 49 / 56

49
Troubleshooting
Fig. 39
The ceiling lift does not work when
you press the buttons on the hand
control. • If the charger light is on, move the ceiling lift away from the charging
station in order to operate the lift.
• If the emergency stop is activated, gently push up on the reset switch
plastic insert to turn the unit back on.
• Check if the buttons on the ceiling lift cassette are working.If so, the
problem may be coming from the hand control. If not, check the
charge on the ceiling lift.
• Check if the hand control is plugged in properly into the ceiling lift
cassette; the hand control may be slightly pulled out from its socket
and yet appear as though it is plugged in. Pull out the plastic cover to
check the connection.
• Slide the ceiling lift over the clip-on charging station. Verify if the
yellow light turns on.
The charging light on the ceiling
lift cassette continues flashing
yellow and the light does not turn
solid even after recharging the unit
overnight. • Using a voltmeter, test two contact points on the charging station (see
Fig. 39). The voltmeter should read between 26 and 30 volts VDC.
• If available, try another integrated clip-on charging station from
another ceiling lift, or a spare one. Clip it to the rail and charge the
unit for 3 hours.
• Replace batteries with new ones. The life of the current batteries may
be almost finished. It is important to always change both batteries at
the same time.
• If, after testing all of the above, the ceiling lift will not operate,
contact BHM Medical’s customer services department.
When you press the button to return
the ceiling lift to its charger (four-
way motor only), the ceiling lift
goes past the charger. •
Verify that the contact blades of the cassette are intact and making a
good contact with the clip on charging station.
• The charger either has no power or is not working properly (the
contacts are defective). See “Troubleshooting” question above.
PROBLEM TO CHECK