32
Beurer GL44 lean
No.
Cause
Solution
Err003 The haematocrit value is outside the
range 20–60%.
Repeat the measurement using a new test strip.
Should the problem persist, contact Customer
Services.
Err005 System error.
Remove batteries, reinsert batteries. Should the
problem persist, contact Customer Services.
Unknown error messages.
Remove batteries, reinsert batteries. Should the
problem persist, contact Customer Services.
Problem: device does not switch on
Cause
Solution
Batteries empty.
Replace batteries.
Incorrectly inserted or missing batteries.
Check whether the batteries have been inserted
correctly (see “Inserting and replacing the batter-
ies” on page 14).
Test strip inserted incorrectly or not completely. Firmly insert the test strip into the slot on the de-
vice with the contacts first. Make sure that the front
of the test strip is facing you (see “Test strip” on
page 13).
Device faulty.
Contact Customer Services.
Problem: the test does not start after inserting the test strip into the device and applying blood
Cause
Solution
Insu
ffi
cient blood or test strip not filled cor-
rectly.
Repeat test using a new test strip and a larger drop
of blood. Please note the correct filling of the test
strip (see page 18).
Faulty test strip.
Repeat the test using a new test strip.
Blood was applied while the device was
switched o
ff
.
Repeat the test using a new test strip and only ap-
ply blood when and flash.
The basic settings of the device were changed
and the changes were not completed (see
“Making and changing basic settings” on
page
15).
Remove the test strip and press the “On/O
ff
” but-
ton until “
” is displayed.
Repeat test.
Device faulty.
Contact Customer Services.
