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26 DOCSIS 1.0 Cable Modem User Guide Rev. 3.0

Appendix C: Technical Support

Option 1:

Telephone: 800.587.8167

Support 24 hours a day 7 days a week.

$7.00 flat fee per incident

Option 2:

Telephone: 818.773.9600

Monday – Friday 8:00 a.m. – 4:30 p.m. PT

FAX: 818.717.1721

Online:

www.bestdata.com/tech.htm

Email:

[email protected]

Summary of Contents for CMX300

Page 1: ...Smart One DOCSIS Cable Modem User s Manual Model Number CMX300...

Page 2: ......

Page 3: ...e dealer or other person is authorized to give any warranties of any nature on behalf of manufacturer 3 Repairs And Service A In the event of malfunction or failure attributable directly to faulty wor...

Page 4: ...IED OR EXPRESSED WARRANTY AFTER 30 DAYS SUBSEQUENT TO THE EXPIRATION OF THE PERIOD OF THE EXPRESSED WRITTEN WARRANTY E INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY MALFUNCTION DEFECT OR OTHERWISE AN...

Page 5: ...radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures 1 Reorient...

Page 6: ...and will be returned to the Buyer with transportation charges collect unless evaluation proves the item to be defective and that the Seller is responsible for the defect In that case Seller will retu...

Page 7: ...v Chapter 1 Introduction 1 Chapter 2 Before You Begin 2 Chapter 3 Hardware Installation 4 Chapter 4 Ethernet Installation 8 Chapter 5 USB Installation 10 Chapter 6 Diagnostics 18 Appendix A Cable Mod...

Page 8: ......

Page 9: ...between a Cable TV Network and your computer via a 10Base T or 10 100Base TX Ethernet Network Card and or an USB port 1 1 Features CableLabs DOCSIS 1 0 Certified Ethernet 10Base T 100Base TX or USB in...

Page 10: ...3 Have already subscribed to a cable TV company for cable modem services 2 2 Safety Precautions For your protection observe the following safety precautions when setting up and using your equipment F...

Page 11: ...ould find the following items Cable Modem AC Adapter This User Guide Quick Guide Ethernet RJ 45 Cable USB Cable USB Driver CD ROM Case Stand Holder If any item is missing or damaged please contact Cus...

Page 12: ...ustrated in Figure 1 Ensure that the center conductor of the 75 ohm coaxial cable is inserted directly into the center of the F connector Secure the coaxial cable by carefully threading the outer shel...

Page 13: ...nsure the two connectors engage completely The cable modem is shipped with an AC adapter Remember to use only power adapter that came with the cable modem Other power adapters might have voltages that...

Page 14: ...the connectors lock together by listening for a snap CAUTION 1 Deciding Which Installation Process to Use on Your Computer You are strongly recommended to connect to the Internet using either the Ethe...

Page 15: ...interfaces to operate on 2 different computer devices simultaneously However you have to obtain additional IP addresses from your cable service provider Figure 3b Connecting the USB Cable RESET Power...

Page 16: ...pped with a functional Ethernet Network Adapter NIC card you can use the Ethernet port to connect to the cable modem through a RJ45 cable Before you connect your cable modem to your PC LAN port please...

Page 17: ...lect Microsoft as the manufacturer and then scroll down in the list on the right to find TCP IP If you see TCP IP listed proceed to step 4 3 Click the OK button You will be prompted to insert the Wind...

Page 18: ...t USB cable from PC to CMX300 2 Connect RF cable and power on cable modem Wait until cable modem registers and LINK LED lights steadily it will take from 40 sec to 4 min depending on network traffic 3...

Page 19: ...DOCSIS 1 0 Cable Modem User Guide Rev 3 0 11 Check the USB Installation 1 Go to Control Panel and under Network Properties verify that the Smart One CMX300 Cable Modem has been successfully installed...

Page 20: ...3 Click on Properties 4 Click on the IP Address TAB and choose Obtain an IP address automatically 5 For Windows 98 Me on the Windows Desktop click Start 6 Select Run 7 Type winipcfg exe and Click OK 8...

Page 21: ...g System To use the USB port with Windows 2000 1 Connect USB cable from PC to Cable Modem 2 Connect RF cable and power on Cable Modem Wait until Cable Modem registers and LINK LED lights steadily it w...

Page 22: ...14 DOCSIS 1 0 Cable Modem User Guide Rev 3 0 6 Click Search for a suitable driver then Next 7 Windows will locate the driver automatically...

Page 23: ...DOCSIS 1 0 Cable Modem User Guide Rev 3 0 15 8 Click Yes when you see the image 9 After windows installs the USB driver click Finish and Windows will ask for reboot...

Page 24: ...n 1 Click Network on Control Panel make sure USB Cable Modem is installed 2 Click TCP IP Smart One USB Cable Modem 3 Click Properties 4 Click the IP Address TAB choose Obtain an IP address automatical...

Page 25: ...DOCSIS 1 0 Cable Modem User Guide Rev 3 0 17 7 Type cmd and Click OK 8 Type ipconfig and press Enter 9 Type ipconfig renew if you don t receive an IP address...

Page 26: ...tions to resolve them Table 3 LED Indicators Function Definition Action to be taken Power Dark for power off Solid for power on Test the outlet for presence of Electricity NO ACTION NEEDED Cable Dark...

Page 27: ...e Modem If the above 3 LEDS are lit but you don t see this LED flashing please verify that you have properly installed the TCP IP drivers Go back to the installation section RX TEST Dark for initial s...

Page 28: ...s 64QAM 256QAM Bandwidth 6 MHz Total Input Power 30 dBmV Input Impedance 75 Ohms Input Return Loss 6 dB 88 MHz to 860 MHz Table 5 RF Upstream Specification PARAMETER VALUE NOTES Frequency 5 MHz to 42...

Page 29: ...ge upper limit 12 6 VDC Current consumption 560 mA Normal mode Normal mode Table 7 Physical Specification PARAMETER VALUE NOTES Size 181mm H x 143mm L x 36 mm W Weight TBD Table 8 Environmental Specif...

Page 30: ...ISP Question 1 The Power Light Is Off Answer The normal state for this light is solid red If the Power light is off then the modem is not receiving power Possible Solutions 1 Check to make sure the po...

Page 31: ...modem is having problems transferring data check the Cable light as described in the above Cable Light subsection to determine the state of the modem If the LAN light is off the modem is not detectin...

Page 32: ...le light as described above Question 6 All LEDs look right but I still cannot access the Internet Answer If the Power Cable LEDs and LAN LED are lighted the cable modem is operating properly Try shutt...

Page 33: ...he DOCSIS rules state that if you are changing to the other CPE device the cable modem will utilize its learned original CPE information which cannot be replaced You have to restart power cycle or res...

Page 34: ...Technical Support Option 1 Telephone 800 587 8167 Support 24 hours a day 7 days a week 7 00 flat fee per incident Option 2 Telephone 818 773 9600 Monday Friday 8 00 a m 4 30 p m PT FAX 818 717 1721 O...

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