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12.1
Troubleshooting Guide
Did you leave the doors open for a long period of time?
Do the doors close perfectly?
If the doors do not close perfectly, contact your installer.
In case of frost or ice build up in the Fresco compartment, due to
frequent and prolonged opening of the doors, deactivate the Fresco
function via the button on the control panel. Wait until the frost or ice
melt, then remove the drawer and dry the sides and bottom of the
compartment.
Clean the appliance completely according to the instructions.
Hermetically cover all the food. Do not conserve food for prolonged
periods of time.
The appliance is designed to ensure a fully hermetic closure. When
the door is closed, a vacuum condition can occur: in this case it is
necessary to wait a few seconds until the pressure balances before
opening the door.
Check to see if the appliance was accidently placed into Sabbath
Mode
Ice or frost build up inside the refrigerator
or freezer
Unpleasant odors inside the refrigerator
The doors are difficult to open
Appliance is cooling but lights and display are
not working
Troubleshooting Guide
If you notice malfunctions in your appliance, use this guide before
calling for service: this guide can help you personally resolve the
problem or could provide important information to be conveyed to
the service technician to ensure rapid and effective repair.
A malfunction is usually indicated by a message on the display.
Problems that cannot be solved by the user are signaled through a
malfunction code.
Is the appliance connected to the electrical power supply?
Is electrical power available at the electricity socket?
Is the Unit button activated?
Is the unit in ‘Demo’ Mode?
Does the display show a malfunction code?
Is the temperature adjusted correctly?
Were the doors or drawers open for a long period of time?
Were large quantities of food recently inserted?
Is the unit in ‘Demo’ Mode?
Bear in mind that during very hot weather and with very high tem-
peratures in the room it is normal that the compressor remains on for
prolonged periods of time.
Were the doors or drawers open for a long period of time?
Were large quantities of food recently inserted?
Check that the doors are closed and that the food or containers do
not obstruct the perfect closure of the door.
Is one or more compartments in Shopping Mode?
It is normal to hear noises from the ventilators or compressors during
operation or during the defrost phase.
Noise could be more marked depending on the position of the appli-
ance and the surrounding environment.
If the climate is very humid, the formation of condensation is normal.
Opening the door or drawers for prolonged periods of time can con-
tribute to the formation of condensation.
In any case, make sure that the doors are always perfectly closed.
Malfunction message
The refrigerator or the freezer does not work
The refrigerator or the freezer
is warmer than usual
The appliance remains in function
for a long time period
If you hear unusual noises
Condensation inside and outside
of the refrigerator
