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Appendix 2: basic troubleshooting checklists
Appendix 2: basic troubleshooting checklists
Dear Customer,
In order to avoid unnecessary delays and a volley of questions back and forth may we ask,
kindly fill in the form below. The more comprehensive information we have the faster our
response will be.
Part I: customer feedback form (customer information and
description of problem)
Onsite contact person:
Phone number:
E-mail address:
Address of unit:
Model name:
(Check from the OSD menu if possible. Go to
Setting
>
Information
.)
Quantity on site:
______ unit(s).
Quantity affected:
______ unit(s).
Problem frequency:
Constantly
Intermittently
After a while
Problem type:
Touch
Power
Picture
External
device(s)
Other
Short problem description
Connections visible:
HDMI
)
D-Sub (VGA)
(
)
USB
DVI
DisplayPort
(
)
Question
Yes
No
Not
certain
Are the affected units connected to a faceplate (
)?
Are the cables passing though any wall or floor trunking?
Is the original USB cable (
)
provided by BenQ
being used?