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Troubleshooting
OSD menu / control panel / power button
Touch vendor
Stylus dimensions
Accuracy
Applicable models
NextWindow
< 47" diameter: Ø6,
65": Ø9
± 3mm 55"
5mm > 55"
T420 / T650 / TL550 /
TL650 / RP650 / RP650+
Nexio
42" / 45" / 55": Ø8
± 2.5mm
IL420 / IL460
IRTouch
65" diameter: Ø8
± 1.5mm in center,
± 2.5mm near
border
IL650 / RM650
CVTTouch
5mm for single touch
8mm for multi touch
+/-2.0mm (Over 90%
of touchable area)
RP551/RP651/RP700/RP7
01/RP552/RP652/RP702/R
P705/RP790/RP840G
Strong light reflection.
Re-direct the lights or move the display to another location
to avoid unwanted reflections from light sources.
The interactive software
(purchased and installed separately
by user) may not be compatible
with the system.
• Try with a different version of interactive software.
• Try with the basic drawing program pre-installed on your
computer. (e.g. Microsoft Paint in Windows).
Poor USB connection.
Check if the USB cable has been connected properly, or
try with another USB cable.
The OSD menu does not work.
Possible causes
Possible solutions
The control panel (keypad) and/or
remote control buttons are
locked.
• To lock/unlock both the control panel and remote
control buttons, press
for 5 seconds, and then
ENTER
on the remote control.
• To lock/unlock the control panel buttons, press and hold
/- and
/+ on the control panel simultaneously for 5
seconds.
• To lock/unlock the remote control functions, press and
hold
MENU
and
/- on the control panel for 5 seconds.
The control panel (keypad) could
be damaged.
Contact the BenQ authorized service partner for
replacement.
Some of the OSD menu options are grayed out. When are those items available for setup?
Available menu options may vary depending on the input sources, functions and settings.
