![background image](http://html1.mh-extra.com/html/benq/joybook-s33-series/joybook-s33-series_user-manual_2733884064.webp)
FAQ and troubleshooting
60
Connection
My modem does not connect at 56K speed. Why?
Several factors can affect connection speed, such as line noise,
the number of people connecting/connected to your ISP, and
the age and condition of the telephone lines. A 56K modem does
not guarantee all connections at 56K.
I cannot connect to the Internet with the built-in network
interface on my Joybook. Why?
Check if the network has a fixed MAC address. Contact your
network administrator for further solutions.
When connecting to a local network, the connection is unstable.
Why?
The instructions below will guide you through the
troubleshooting process.
1. Right-click Computer and select Properties, Device Manager.
2. Double-click Network adapters. When the name of the
network adapter of the Joybook appears, double-click on it.
3. The Properties window will pop up. Click the Advanced tab,
and then click the Speed & Duplex item on the left.
4. Select the appropriate mode according to the settings of your
LAN service from the Value drop-down menu on the right,
and then click OK.
If the situation persists, press
to disable WLAN to
reduce interference of different network connection modes.
I have a problem setting up wireless network.
Please follow the instructions below to resolve the problem:
• Have you enabled the WLAN function of the Joybook? Please
press
to enable WLAN.
• Click the Start button and select Control Panel, Network and
Internet, and Connect to a network. Make sure the connection
status is connected and with appropriate signal strength. If you
do not see the connection status, make sure your wireless
device is set up correctly so your Joybook can receive the
signal.
• Make sure your wireless router or access point is broadcasting
the SSID. Refer to your wireless device's documentation for
enabling this broadcasting feature.
System
How should I resolve the "Low on Disk Space" or "Out of Disk
Space" error messages?
Windows uses disk space for operations, such as caching and
virtual memory. The Joybook may not run reliably if the free
space of the hard disk drops under 100MB or 200MB. The
following instructions will help you free up the disk space.
1. Click Start, and then click Computer.
2. Right-click the hard disk icon and then select Properties.
3. Observe how much free space is on the hard disk.
4. To free up the space of your hard disk, click Disk Cleanup
and follow the on-screen instructions to proceed.