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FAQ and Troubleshooting

45

1. Click Start and then My Computer.
2. Right click the hard drive icon and then select Properties.
3. Observe how much free space is on the hard drive.
4. To free up hard drive space, click Disk Cleanup and follow the instructions that 

follow to proceed.

How do I update the driver?

Please visit BenQ on-line product support (http://support.BenQ.com) to search 
for updated sound driver software.

My system is running very slow. How can I improve performance?

System resources are the amount of memory and hard drive space that your Joy-
book can use and can degrade over time slowing the computer. However, you still 
can improve the system performance by using the methods below: 

• 

Close all open programs not being used. Use software program that are abso-

lutely necessary. Try running virus scans and other tools when away from the 
desk. Closing software program that are not necessary helps window perform 
more efficiently.

• 

Prevent background software programs from loading. As software programs 

load the small icons on the System Tray, they will be running in the background 
and each one consumes valuable system resources. You can follow the steps 
below to prevent application programs from running when Windows launches:

1. Click the Start button and then select Run....
2. Type “msconfig” in the Open field. This will open the system configuration util-

ity. 

3. Click the Startup tab and then uncheck any task that is unwanted.
4. Click OK and restart the Joybook.

• 

Remove programs from the Startup folder. Removing programs from the Star-

tup folder also helps to prevent programs from running when Windows starts 
up. To do so, follow the steps below:

1. Right click anywhere in the open area on the Desktop and select New, Folder. 

Give the folder a name. This folder will be used later.

2. Right click the Start button and then select Open. A folder named Programs 

will appear in the Start Menu window.

3. Double click the Programs folder and then the Startup folder.
4. Right click any icon in the folder and then select Properties. The information 

about the icon will appear. this will help you to judge if the program is neces-
sary to be left in the Startup folder.

5. Select unwanted program icons, right click on them and select Cut.

6. Close the open windows to return to the windows desktop.
7. Open the folder created in step 1.
8. Select the Edit and Paste commands in the folder window. The icons that were 

cut from the Startup folder are now placed in the folder.

9. Restart the Joybook. The programs removed from the Startup folder will no 

longer run when Windows starts. However, you can still run them by double 
clicking their icons in the folder created in step 1.

• 

Empty the Recycle Bin. You can free up disk space by clearing files you no longer 

need from the Recycle Bin. To do so, right-click the Recycle Bin icon on the 
Desktop and select Empty Recycle Bin.

• 

Delete temporary files and directories. This will increase hard disk space and 

reduce the time Window takes to access the hard drive. It will also help to solve 
problems associated with spooling print job.

1. Close all running programs.
2. Click the Start button and select All Programs, Accessories, System Tools, and 

then Disk Cleanup.

3. Check the types of files you want to delete (temporary files are safe to delete).
4. Click OK.

• 

Use the Scan Disk and Defragment functions. The Scan Disk function checks a 

hard drive for errors, while the Disk Defragment function takes all the scattered 
bits of program data and groups them back together in the front of the drive.

1. Click the Start button and then select My Computer.
2. Right-click the hard drive’s icon and select Properties. 
3. Click the Tools tab and then the Check Now button.
4. Check all check boxes in the dialog that follows.
5. Click Start, Yes.
6. Restart the computer. It may take a long time to complete.
To run Disk Defragmentation in Windows XP:

1. Close all running software programs.
2. Right-click the hard drive’s icon and select Properties.
3. Click the Tools tab and then the Defragment Now button.
4. Click to select a drive and then click the Defragment button. It may take a long 

time to complete.

If Disk Defragmenter start itself over and over, it means that some hidden back-
ground software program is still accessing the hard drive. Restart the computer 
and try again.

JB5000_5200.book  Page 45  Monday, October 2, 2006  4:01 PM

Summary of Contents for Joybook 5000 series

Page 1: ...Welcome Joybook 5000 5200 Series User s Manual JB5000_5200 book Page i Monday October 2 2006 4 01 PM...

Page 2: ...Further BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents hereof without obligation of this company to notify any person of such revi...

Page 3: ...24 Step 4 Producing a Movie Disc 25 Viewing Digital Photographs Creating Slide Shows and Calendars 26 Photo Explorer Workspace 26 Viewing Images 26 Creating a Slide Show or Screensaver 26 Making a Cal...

Page 4: ...Cleaning and Battery Maintenance 48 Safety 48 Battery Maintenance 48 Cleaning Your Joybook 48 Service and Support 49 BenQ Joybook Global Online Service 49 Joybook Online Registration 49 JB5000_5200 b...

Page 5: ...ing the power Connect the power cord to the power adapter Connect the power adapter to the power socket on your Joybook Connect the power cord to a wall outlet and start charging the battery The power...

Page 6: ...Internet Connect USB mice or digital cameras to the USB port of the Joybook to enjoy the convenience of high speed USB connectivity Access your home or office local area network LAN by connecting the...

Page 7: ...further expand the capabilities of your Joybook Connect digital camcorders and high speed storage equipment to the IEEE 1394 FireWire port of the Joybook View DVD movies or create your own CDs Connect...

Page 8: ...Joybook using an S Video cable Exchange files using the Three in One memory card slot and Memory Stick SD or MMC type memory cards Connect to your personal digital devices such as mobile phones or PD...

Page 9: ...on page 11 for details Customizable Hotkey 1 Can be customized to open an application Caps Lock Indicator Lights up in blue when the Caps Lock function is activated refer to Function Hotkeys on page 1...

Page 10: ...ecute the same action as clicking on the left button of a mouse Tap twice to execute the same action as double clicking Left and Right Selection Buttons Equivalent to the left and right buttons on a m...

Page 11: ...settings PC Card Ejection Button You can use this button to eject an inserted PC Card To eject a PC Card 1 Quit all PC Card applications and shut down all PC Card functions 2 Press and then release t...

Page 12: ...ion button on the drive Kensington Lock Hole only on Joybook 5000 Series You can attach a Kensington type lock and cable to this hole to pre vent theft If you wish to open the disc tray of the drive w...

Page 13: ...output display signals to a television set or VCR for viewing or recording IEEE 1394 FireWire Can be used to connect to a digital video camera and use it to create your own movies You can also use it...

Page 14: ...io Battery Indicator When Joybook is in use lights up in blue When the battery is charging turns into amber Flashing blue indicates that the battery is running low Flashing amber indicates that the ba...

Page 15: ...7 Activates or deactivates the speakers Fn F3 Switches display between the screen and an external monitor projec tor or allows simultaneous display Fn F10 Switches among the 3 basic power profiles of...

Page 16: ...ue box E Opens the My Computer window for browsing disks and files Fn num lk Activates or deactivates the numeric keypad integrated in the keyboard indicated by the light gray shade in the illus trati...

Page 17: ...ring the questions Joybook will restart and then you will enter Windows XP for the first time Click Start and select Help and Support in the menu that appears The Help and Support Cen ter will appear...

Page 18: ...press for accessing e mail Click to open QMusic You can use QMusic to listen to MP3 or CD music burn MP3 music onto a CD requires optional CD burner convert and save CD music into MP3 format or create...

Page 19: ...r on the screen by selecting Size and then select an appropriate size Customizing the Hotkeys P1 P2 Using QMedia Bar you can setup the P1 and P2 hotkeys on your Joybook by your self 1 Right click on Q...

Page 20: ...clicking Help and then select Contents and Index Getting Online You can use Internet Explorer to browse web pages on the Internet and access var ious on line information In order to get online you mu...

Page 21: ...key combination several times until the Wireless Connection Indicator lights up in blue 3 Double click on the icon on the System Tray located at the lower right cor ner of the Desktop 4 Select a wirel...

Page 22: ...music files If the music files are deleted error will occur No Button Icon Description 1 Action Buttons Used to execute certain actions in QMusic such as burning a CD converting songs stopping the cur...

Page 23: ...u selected this process may take a while 4 When the conversion process is completed you will see the converted songs on the Song List To change the name of the playlist right click on it and select Ch...

Page 24: ...nt as bitmap image files 8 Full screen Z Switches between full screen and win dows mode 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 9 Configuration Ctrl C Configuration settings are all located here 10 Abo...

Page 25: ...1 Open PowerDVD and insert the VCD SVCD you wish to play into the optical drive Be sure that the source is correct If not click the Select source button and choose the right drive 2 Click the Play but...

Page 26: ...PowerDVD insert the Audio CD you wish to play and click the Play but ton 2 To change your Audio CD playlist click the Menu button during playback or during pause mode By default your playlist will du...

Page 27: ...ariety of capture devices No Area Description 1 Mode Buttons Click to switch working modes 2 Library Menu Contains media clips effects and transitions 3 Preview Window Provides playback controls to pr...

Page 28: ...Click and select Load media file s A dialog opens 4 Locate and open the file s you want to add Thumbnails of each of the media files you have selected appear in the Library Load a Media Folder 1 Clic...

Page 29: ...mily can enjoy watching it on a computer or a disc player 1 Click to open the Production Wizard 2 Click then Next Disc production options appear on the page 3 Select a disc format then set your option...

Page 30: ...r the files by dragging them to another frame or select a file from the storyboard click the Move button on the Slideshow toolbar then find the frame where you would like to move the file and click on...

Page 31: ...the entire show to a friend or relative that also uses Photo Explorer Click the Export button to create a Web Slideshow that can be uploaded to a Web server or packaged in a self extracting EXE file...

Page 32: ...burner 2 Take burning an audio music CD that you can play on any audio CD player as an example select CD from the drop down menu move the cursor onto the icon and then click the Make Audio CD item tha...

Page 33: ...have to delete some files from the selected files list by right clicking a file and select Delete Click Next 7 The following window will appear Click Burn 8 Nero Express will start burning files on to...

Page 34: ...design the cover for the CD you just burned or save the setting of this CD for future use Or you can simply click Exit to exit Nero Express For more information on how to use Nero Express please cons...

Page 35: ...filter effects to the photo video in the Preview window 9 Capture button in Video and Photo Mode Save button in Edit mode In Video Mode click this button to start captur ing video To stop capturing c...

Page 36: ...lter effect window The filter effect will appear instantly in the Preview window 4 Click the Capture button to capture photos with the selected Frame effect Applying Frame Effects to Videos 1 Click th...

Page 37: ...isc space will appear instantly below 4 If necessary click the button beside Burner to select the CD burner to use 5 Click the Burn button to start burning You can also click the Erase button to erase...

Page 38: ...indicator will appear The power level indicator shows the percentage of the remaining power Selecting a Power Profile To select a power profile 1 Right click on the QPower profile icon on the Windows...

Page 39: ...le icon on the Windows System Tray 2 Select Configuration from the menu that appears 3 The QPower window will appear Item Description Note System Standby Timer For specifying the period of inactiv ity...

Page 40: ...ing Removing the Association Between Programs and Power Pro files In addition to associating application programs with power profiles you can also remove the association between them following the ste...

Page 41: ...sentation you can output the Joybook s video signal to an external display device such as a projector or monitor Press the Fn F3 function key combina tion to switch between Joybook s own screen and th...

Page 42: ...xternal Display Devices 38 S Video Out The S Video Out Port allows you to output display signals to a television set or VCR for viewing or recording TV VCR JB5000_5200 book Page 38 Monday October 2 20...

Page 43: ...your Joybook to the BenQ distributor or customer service center for the upgrade or memory replacement The memory of your Joybook can be extended to up to 2 GB Please follow the steps below to consult...

Page 44: ...y 40 2 Slide the battery retainer to the open position 3 Remove the battery as shown 4 Use a screwdriver to remove the screw that secures the memory cover 5 Open the cover JB5000_5200 book Page 40 Mon...

Page 45: ...memory module 7 Gently push the free edge downwards until the module locks into place 8 Replace the cover and use a screwdriver to secure it with the screw 9 Install the battery and then connect the A...

Page 46: ...ive D will not be erased The default partitioning of your Joybook s hard disk is as follows 60 of the total space for the C disk 2 GB for the hidden partition and the rest to the D disk The Quick Reco...

Page 47: ...3 does not support Intel Pro Wireless 2100 Mini PCI network interface card Battery and Power How long should I charge the battery for the first time The length of the charging time may depend When the...

Page 48: ...twork administra tor for further solutions When connecting to a local network with Joybook the connection is unstable The instructions below will guide you through the troubleshooting process 1 Right...

Page 49: ...ar this will help you to judge if the program is neces sary to be left in the Startup folder 5 Select unwanted program icons right click on them and select Cut 6 Close the open windows to return to th...

Page 50: ...An earphone or external speakers may be connected to the audio out jack auto matically turning off the computer s internal speakers The CD or DVD drive does not function Please verify the following J...

Page 51: ...he display mode to use Joybook s own LCD panel or to use simultaneous display When I connect the Joybook to an external monitor the display is abnormal The instructions below will guide you through th...

Page 52: ...attery every two to three weeks for battery conditions 3 Remove from the device and stored in a cool dry clean place if the battery will not be in use for a month or longer and recharge the battery af...

Page 53: ...Contains answers to frequently asked questions about Joybook as well as additional tips Contact Center Here you can directly contact BenQ Customer Service for answers and advice to your questions You...

Page 54: ...Service and Support 50 Memo JB5000_5200 book Page 50 Monday October 2 2006 4 01 PM...

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