FAQ and Troubleshooting
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How come my notebook is not fully charged even after a full night charge?
Make sure that the Joybook is receiving power. Is the cord plugged in correctly?.
When the battery is installed in the computer and it is properly plugged in to an
AC outlet, check to see if the battery level icon is showing a charge sign. If this
does not fix the problem, the battery, the power source in the notebook, or the AC
power cord may be defective. Consult your BenQ dealer for help and mainte-
nance.
What should I do if the battery gets hot in my Joybook?
Take the battery out and let it cool down. If the problem persists once it is inserted
back into the Joybook, the battery could be defective and it may need to be
replaced.
Joybook will not start up, even though the power button was pressed.
Check the power indicator.
•
If it is not lit up, Joybook is not being supplied by power-either from an external
power source via the AC adapter or from the battery. Make sure that the AC
adapter is correctly inserted into the power jack of Joybook and a working elec-
trical socket, and allow the battery to begin charging.
•
If the power indicator is lit up in blue, the Joybook is being supplied normally
with power, meaning that the problem lies elsewhere.
•
If you have added any hardware (memory for example), check if it has
been installed correctly.
•
It is possible that certain operating system files are damaged or missing.
If so, you may need to first back up all your data and then use the restore
CD that came with the Joybook to return the its software to original
state. Please note however that doing so will cause all of your personal
data on the hard disk drive to be lost!
Connection
My modem does not connect at 56K speed?
Several factors can affect connection speed, such as line noise, number of people
connecting/connected to your ISP, and the age and condition of the telephone
lines. A 56K modem does not guarantee all connections at 56K; rather it offers the
ability to connect at up to 56K speed.
Can't connect to the Internet with the built-in network interface on Joybook?
Check if the network has a fixed MAC address. Contact your network administra-
tor for further solutions.
When connecting to a local network with Joybook, the connection is unstable.
The instructions below will guide you through the troubleshooting process.
1. Right-click My Computer and select Properties, Hardware, Device Manager.
2. Double click Network adapters. When the name of the network adapter of Joy-
book appears, double-click on it.
3. The Properties window will pop up. Click the Advanced tab, and then click the
Link speed & duplex item on the left.
4. Select the appropriate mode according to the settings of your LAN service from
the Value drop-down menu on the right, and then click OK.
•
If the situation persists, use the Fn+F12 function key combination to shut down
wireless network function, to reduce interference of different network connec-
tion modes.
I have problem setting up wireless network.
Please follow the instructions below to resolve the problem:
•
Have you enabled the wireless LAN function of the Joybook? Remember to use
the Fn + F12 function key combination to enable it.
•
Click the Start button and select Control Panel, Network and internet Connec-
tions, Network Connections and then double-click Wireless Network Connec-
tions. Make sure the connection status is connected and with appropriate signal
strength. If you do not see the connection status, make sure your wireless device
is set up correctly so your Joybook can pick up the signal.
•
Make sure that your wireless router or access point is broadcasting the SSID.
Refer to your wireless device’s documentation for enabling this broadcasting fea-
ture.
•
If you are doing it correctly, right click on the wireless connection icon
on
the System Tray located at the lower right corner of the Desktop and select View
available wireless network and you should see the SSID that your wireless hub or
device is broadcasting. If not, call your wireless device (router or access point)
manufacturer to get support on how to enable this broadcasting feature.
System
How should I resolve the "Low on Disk Space" or "Out of Disk Space" error mes-
sages.
Windows uses disk space for operations such as caching and virtual memory. The
Joybook may not run reliably if the hard drive’s free disk space drops under
100MB or 200 MB (for window XP). The following instructions will help you free
up the disk space.
JB5000_5200.book Page 44 Monday, October 2, 2006 4:01 PM
