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Specifications & troubleshooting
Troubleshooting and service information
If your camera cannot operate normally, see the frequently encountered problems and solutions
listed below. If the problem persists, contact your nearest service center or technical support.
Problem
Cause
Solution
The camera cannot
power up.
There is no battery or the
battery is not inserted correctly.
Insert the battery correctly.
The battery has no power.
Replace the battery.
Battery type might be wrong.
Use correct battery type.
The battery power
is draining quickly.
Battery type setting on the
camera might be wrong.
Select the correct battery type
setting on the camera.
The external temperature is
extremely low.
--
Many shots are being captured in
dark places, requiring a flash.
--
The battery or
camera is warm.
The camera or flash was used
continuously over a long period
of time.
--
The LCD screen is
black.
The lens cover is on.
Remove the lens cover.
No image is
displayed on the
screen and the
camera beeped four
times.
The lens cover is on.
Remove the lens cover.
I cannot adjust the
flash mode.
The flash is closed.
Open the flash.
The flash does not
fire.
The camera flash is turned off.
Set the flash to
Auto Flash
.
The light source is sufficient.
--
Even though the
flash fired, the image
is dark.
The distance to the subject is
greater than the flash's effective
range.
Get closer to the subject and shoot.
The image is too
bright or too dark.
The exposure is excessive or
inadequate.
Reset exposure compensation.
I cannot format a
memory card.
The memory card is write-
protected.
Remove the write protection.
End of the memory card life.
Insert a new memory card.
I cannot download
images from the
camera to my
computer.
The free space on the hard drive
of your computer is insufficient.
Ensure there is enough space in your
hard drive capable of loading images
equal to or greater than the size of
the memory card in the camera.
There is no power being supplied
to the camera.
Replace the battery.