13. GUARANTEE TERMS
The Equipment you have bought has been carefully selected by Belgacom and is covered by a
two-year warranty on spare parts and labor in the event of any material or manufacturing defect,
unless otherwise specified. The warranty shall be valid from the date on which the equipment is
collected or delivered.
If you have any problems with the equipment, you should take it to a Teleboutique or to one of
our authorized agents, in its entirety and in its original packaging, or in packaging providing the
same degree of protection, together with the original receipt. The addresses for our
Teleboutiques and authorized agents are given in the Information Section of the White Pages.
Your equipment will be repaired or replaced free of charge, on presentation of the receipt, in the
event of any material or manufacturing defect.
Belgacom alone shall determine what repairs and/or replacements are necessary. The warranty
on the repaired or replaced equipment shall end on the date on which the original warranty on
the purchased equipment expires, but shall not be less than 3 months.
The warranty shall not cover:
l
damage of any kind that does not predate the sale;
l
any damage, faults or defects attributable to the Customer or to causes unrelated to the
Equipment: lightning, power surges, humidity, accidental damage, improper use or poor
maintenance, failure to comply with the instructions in the user manual, and force majeure;
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