BELGACOM Forum 523, Mounting And Commissioning Manual

Page: 194 / 244

Introduction 192
Call Queue
Call Forwarding
Forwarded calls of the forwarding type “Immediately” and “On
busy” have priority over queues. The queue of the forwarding tel-
ephone is not used for forwarding calls in this manner.
During the configuration of this type of call forwarding, the con-
tents of the queue are
not transferred to the target terminal. If
there are still calls in the queue when the call forwarding function
is activated, these calls can only be accepted on the source termi-
nal.
If a call is to be forwarded “After delay”, it enters the queue. If the
call has not been answered before the delay period expires, it will
be forwarded to the target terminal and can then be answered
there.
Pickup
The functions “Pickup from group” and “Pickup selective” can be
used together with queues. A user who accepts a call using
“Pickup from group” or “Pickup selective” picks up the next call
from the queue.
Hunt Groups
Hunt groups of the “parallel” type are usually used together with
queues, with the queues of each telephone in the group being
synchronised to each other. When a call to the number of the hunt
group arrives, the call enters all parallel queues. If a call from one
of the queues is answered, it is removed from all other parallel
queues.