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Introduction
191
Call Queue
The system administrator sets the number of calls that can be
placed in a queue individually for each user group. The value can
lie between “0” and “99”. The “0” value deactivates the ”Call
queue” function for a user group. When the maximum number of
calls in the queue is reached, further callers hear a busy tone.
Note:
As calling fax machines often operate with the “voice”
service indicator (e.g. on analogue ports), you should assign ports
for fax machines on the Forum 523/524 to a user group
without
a queue.
Queues can be combined with the “call forwarding,” “pickup” and
“hunt group” functions, for example, in order to configure an
enquiry station for an operator.
Activation of Queues
Queues can be activated on a per user group basis. On delivery
the default set, for all preset groups, is
off
.
When using queues, it often makes sense to activate call waiting
protection. For this purpose,
Call waiting protection
authorisa-
tion must be allocated to the user group, and call waiting protec-
tion must be activated on the terminal.
Furthermore it is sensible to combine queues with the
Announcer
at busy
function. When a caller calls a subscriber who is busy
then they will hear a “central welcoming text”, for example, “Here
is company XYZ. You will be immediately connected”. The function
Announcer at busy
can be set in the
Telephony: Call Distribu-
tion: Incoming
or
Telephony: Call Distribution:
Incoming DDI
menu. Central welcoming texts can be recorded
using the programme package Forum Voicemail.
You should configure a new user group (e.g. “Operators”) and
activate the authorisations
Call queue
,
Call waiting protection
and, if necessary,
Call forwarding
. If users belong to this group,
a queue will be activated automatically for all telephone numbers
assigned to them.
Summary of Contents for Forum 523
Page 1: ...Belgacom Forum 523 524 Mounting and Commissioning Manual...
Page 10: ...8...
Page 29: ...Internet Functions 27 Factory Settings on Delivery...
Page 238: ...236 Index Notes...
Page 239: ...237 Index Notes...
Page 240: ...238 Index Notes...
Page 243: ......